Appalling customer service from Mercedes Colchester. Do not use them! I was promised a service and MOT in two hours and they took over 6 hours. Zero communication and only rudeness from the acting man... See more
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See what reviewers are saying
Service &Mot done in same appointment by very customer friendly team. Only issue was have to go back for Dust filter as it was not available that day.
Louis my service advisor was polite and professional, my repair was promptly dealt with at a very reasonable cost, by far my best experience at a main dealership. I won't go anywhere else.
Great experience at Mercedes Colchester. Despite feeling stressed and worried when my car broke down, they helped me feel at ease, got my problem fixed quickly and effectively. Would highly recommend... See more
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
London Road, CO3 8PH, Colchester, United Kingdom
- 01206 224017
4.5
Excellent
347 reviews
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Not a great review
Staff seem over worked with too much to do, never return calls, had car for ages and didn't seem to know how to fix it, no courtesy car to start with, kept having to chase for a car and for updates etc
October 31, 2026
Appalling customer service from…
Appalling customer service from Mercedes Colchester. Do not use them! I was promised a service and MOT in two hours and they took over 6 hours. Zero communication and only rudeness from the acting manager who refused to accept responsibility for anything. Mercedes sales sold the car to me ‘fully serviced’, but when the service was due, this garage then wanted me to pay an additional £400 for the first service due to their mistakes. Go elsewhere.
October 31, 2026
Unprompted review
5 stars on this occasion as car was…
5 stars on this occasion as car was available for collection at 15.30 where as with an 8.00 am drop off it would be nice to have the car returned around lunchtime !!
October 27, 2026
1st MOT -Service EV Car
Service &Mot done in same appointment by very customer friendly team.
Only issue was have to go back for Dust filter as it was not available that day.
October 21, 2026
lovely people and great services !
October 26, 2026
Great experience at mercedes Colchester
Louis my service advisor was polite and professional, my repair was promptly dealt with at a very reasonable cost, by far my best experience at a main dealership. I won't go anywhere else.
October 21, 2026
The team was so friendly and…
The team was so friendly and professional! They helped me with a loan car while my car was being serviced.
October 24, 2026
The staff members are great!
The staff members make this dealership great. From the moment you are greated by the always welcoming receptionists, your custom feels valued.
October 14, 2026
Clearly communicate a price before hand…
Clearly communicate a price before hand and stick to it and don’t change prices all the time it causes confusion
October 23, 2026
No complaints with the staff
No complaints with the staff, big complaint with the outcome of my visit.
And that’s not how we format dates!
October 19, 2026
Excellent Service from Louis
Excellent Service from Louis, really helpful and happy to go the extra mile!
October 17, 2026
The reason my experience was good is…
The reason my experience was good is down to the great customer service provided by Chloe at Mercedes Benz, Colchester.
October 14, 2026
Great staff especially Lucy Richer.
Lucy Richer who was the service agent who dealt with the service was very efficient,extremely knowledgeable, and pleasant person.
October 16, 2026
Professional and friendly
We had our car serviced and Louis Beeden in Colchester made us feel very at ease. He was professional and knowledgeable. He made sure we were happy with everything and really looked after us
October 13, 2026
Finding out the problem with my car…
Finding out the problem with my car happy with findings
October 7, 2026
Excellent service
October 9, 2026
Friendly, helpful, professional service.
Friendly, helpful, professional service, quickly done and my bar was deleted to a high standard. Overall a very positive, pleasant experience.
October 10, 2026
Cleaning the mess they make
Lady working at the desk was very helpful 5 stars for her. But when I got in my car I found oil all over my cream leather car seat did not appreciate that at all. Mechanics need to clean up after their selves and check the car before giving it back to the customer
October 8, 2026
Unprompted review
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