So here we go put a message on here a few months ago the response was email them directly and they would get back to me About my complaint Er no please avoid this company Promise everything del... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We dealt with Liam at Stratstone mini, Leeds. From start to finish he explained everything clearly, was knowledgeable and listened carefully to our needs. Most importantly, he did everything he said... See more
Company replied
Service here is brilliant and nothing short of outstanding. I was looked after by Michael his enthusiasm knowledge and high level of friendly impeccable customer service was truly outstanding. You are... See more
Company replied
I didn't purchase a Mini in the end but Tarran was so helpful, knowledgeable and friendly I had to put a review on. Tarran helped me locate possible cars suitable for me, telling me in detail about e... See more
Company replied
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Gelderd Motor Park, Gelderd Road, LS12 6EG, Leeds, United Kingdom
- 0113 532 8855
3.2
Average
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t rate the service and staff highly…
Can’t rate the service and staff highly enough!! Just perfection!!
January 5, 2022
Reply from Stratstone - MINI Leeds
Hi Charl,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
FIRST CLASS FRIENDLY SERVICE
January 3, 2022
Reply from Stratstone - MINI Leeds
Hi Adrian,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Reply from Stratstone - MINI Leeds
Hi Kathryn,
Thank you for giving the MINI branch in Leeds such a great review!
It really means a lot to us.
Thanks again!
Customer Services
Sent a survey for a car I’m still to…
Sent a survey for a car I’m still to receive! Yet to receive a delivery date despite being promised the car on a specific date.
January 2, 2022
Reply from Stratstone - MINI Leeds
Hi Melanie,
I'm sorry to hear that you are yet to receive a delivery date for the vehicle you have purchased from us.
If there is anything we can help with, please email us at service.followup@pendragon.uk.com and we will ask the dealership to contact you.
Thank you,
Customer Services
brilliant customer service
January 1, 2022
Reply from Stratstone - MINI Leeds
Hi James,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Excellent service from Csilla at…
Excellent service from Csilla at Stratsone Mini who made the process of purchasing a new car a stress free experience. .
December 30, 2021
Reply from Stratstone - MINI Leeds
Hi David,
Thank you very much for 5* review!
We value your feedback and take pride in providing the best possible customer service!
Thanks again!
Customer Services
Would definitely give more than 5 stars…
Would definitely give more than 5 stars ⭐️
Amazing service polite staff
That go above and beyond
December 22, 2021
Reply from Stratstone - MINI Leeds
Hi Leanne,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Always an excellent place to service a Mini
Always an excellent place to service a Mini, kind & friendly staff and very helpful. All jobs done well and in good time too
December 18, 2021
Reply from Stratstone - MINI Leeds
Hi Whitfield,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Staff have been very helpful and our…
Staff have been very helpful and our happy to help.
December 18, 2021
Reply from Stratstone - MINI Leeds
Hi Kim,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Reply from Stratstone - MINI Leeds
Hi Matthew,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Stratstone Mini Leeds
The salesman was a very pleasant & helpful young man. Nothing was too much trouble for him & that made the transaction a pleasant experience. He showcased Stratstone Mini very favourably. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. It meant we could put the car through its paces under conditions pertinent to us. Very happy with the overall experience.
December 14, 2021
Reply from Stratstone - MINI Leeds
Hi,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Water Leak issue under warranty
Water Leak issue under warranty, quickly and smoothly. Thank you
December 14, 2021
Reply from Stratstone - MINI Leeds
Hi John,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
See previous comments.
December 13, 2021
Reply from Stratstone - MINI Leeds
Hi Steve,
Thank you for your positive review.
Have a great day!
Customer Services
Very efficient and friendly staff
Very efficient and friendly staff. Helpful with everything and prices no different from my local garage.
December 8, 2021
Reply from Stratstone - MINI Leeds
Hi Sarah,
Thank you for the review!
Your positive rating means a lot to us here at the MINI branch in Leeds.
Customer Services
I part exchanged my BMW purchased from…
I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. I was dealt with by Ellie who was excellent and the whole process went smoothly. Everything I expected and was promised was done. I would highly recommend this dealership if you are looking to buy a Mini.
December 1, 2021
Reply from Stratstone - MINI Leeds
Hi Mark,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Jack was amazing
Jack was amazing! The whole process was made to feel very easy and stress-free. Super friendly and approachable team.
November 27, 2021
Reply from Stratstone - MINI Leeds
Hi Samantha,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
This is a really good Dealership
This is a really good Dealership, they really are very pleasant and helpful.
November 26, 2021
Reply from Stratstone - MINI Leeds
Hi Amanda,
We really appreciate this positive review!
Thanks so much!
Customer Services
Excellent customer service and…
Excellent customer service and communications throughout. Friendly and helpful staff that go over and above for their customers. Was impressed from initial contact and would highly recommend to family and friends. Big thank you to Rhiannon Berry
November 24, 2021
Reply from Stratstone - MINI Leeds
Hello Linda,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
MOT and major service
MOT and major service.
Great job. Updates before during and throughout.
Friendly and professional.
November 16, 2021
Reply from Stratstone - MINI Leeds
Hi Darren,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Reply from Stratstone - MINI Leeds
Hi Geoff,
We are delighted to see such a positive review.
Have a great day!
Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.