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4.2

Great

TrustScore 4 out of 5

273 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I brought my trousers to this tailor…


I brought my trousers to this tailor shop for hemming several times, but unfortunately the same issue happened each visit. I expected proper stitching, but the hem was never fully sewn.

I picked up the trousers again last Tuesday, and the stitching ripped after only a short time. When I inspected the hem, I found that instead of sewing all four parts properly, only one small section had been stitched or linked. This caused the hem to come undone repeatedly.

I have already returned to this shop three times for the same problem, but the issue was never fixed. I am disappointed with the workmanship and will now need to get the trousers repaired elsewhere.

Based on my repeated experiences, I cannot recommend this tailor shop.

November 17, 2025
Unprompted review
Strauss Skrædderi logo

Reply from Strauss Skrædderi

Hi Bella,

We are very sorry to hear about your experience and truly regret the repeated issues you have faced with your trousers. This is of course not the standard we strive for, and we fully understand your disappointment.

We can see that you have been a customer with us for a long time, which makes this even more unfortunate. We truly value your loyalty and sincerely hope that we may have the opportunity to help restore your trust and give you the good experience you deserve, should you ever choose to visit us again.

Thank you for taking the time to share your feedback – it helps us improve.

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Rated 1 out of 5 stars

Short story… they are not able to…

Short story… they are not able to remove sweat and bit of dirt from a trench coat. They will ask you to complaint to their suppliers for the lack of delivery good service and quality for their higher prices.
I never heard something similar.. why should I complaint you byens renseri? When I came to your boutique and I paid you not them to clean a Burberry trench coat??
I requested to talk to the manager to get a refund and it was not possible…

August 16, 2022
Unprompted review
Rated 5 out of 5 stars

Really professional staff

Really professional staff, who goes the extra length for their customers in regards of service and quality!
My wife had her wedding dress fitted another place which were so bad we almost needed to buy a new one. We then went to Strass (Nørre Alle) and though it was in the last minute they helped and it came out perfect!
I can only recommend this place

August 15, 2022
Unprompted review
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Rated 5 out of 5 stars

I have a wedding dress which needed to…

I have a wedding dress which needed to be adjusted a bit. I contacted Strauss at Nørre Alle, and they have been so helpful. Two times I have contacted them after they adjusted a few things and in a bit of panic needed help to adjust another thing.
They have taken me in even though it is after they closed and helped me on the day so that I do not have to wait.
Thank you for the great service! It has given me the confidence that I will look perfect on my wedding day.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Superb service!

Superb service!

Astrid was patient, listened incredibly well and most importantly revolutionised my dress into one I actually wanted to wear. I have no doubts recommending this tailor.

October 18, 2019
Unprompted review
Rated 1 out of 5 stars

What cut did I want for the dress

What cut did I want for the dress? Let me know here because in the paper that I still keep, it says that it should be shortened, nothing else.
Besides, before leaving the dress, I asked one of your staff if it can be shortened and how, explaining that I did not know anything about tailoring, and your colleague proposed shortening it from the shoulders!
I was vocally disappointed by your work with the dress, but took it back upon the realization that your staff is rude and not particularly bright, ready to waste my time infinitely. They actually damaged the dress more and more every time, changing the width of the cleavage and the shoulders from the right side, making it look more and more asymmetrical, while also destroying the original shape.
I had to hand sew the dress in the last moment for the occasion that I bought it for, and it still looked more professional than your work. Unfortunately, I could not undo the damage you have done
And you have the nerves to lie. Where is my reimbursement? People should start suing you for the absolute lack of responsibility.

October 12, 2019
Unprompted review
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Rated 1 out of 5 stars

Awful job for too high a price

I came in with a blazer that was just a bit too large for me, and during the measuring process, everything was great, they got the sholders, and the chest to align well. Came to pick it up a few days later and it was too tight on the chest, and the shoulders were too large. I was told that Id have to pay a hefty sum again if I wanted it fixed. I'll pass

November 23, 2016
Unprompted review
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