StringsByMail.com Reviews 2,158

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Purchased a Shubb capo. Arrived very well packaged and dispatched in a timely manner. Recommended.

Rated 5 out of 5 stars

I'm in Switzerland and Silverbacks strings for my GoldTone Micro Bass have been for several months until today still unavailable here or anywhere close by. I searched via Google and "Strings by mail"... See more

Rated 5 out of 5 stars

I waited a number of years before buying strings online as I crave the human experience. I searched everywhere for the specific strings I needed for my Manouche style guitar and couldn't find them loc... See more

Rated 5 out of 5 stars

Purchased the Vol. 2 compilation of classical guitar pieces by Augustin Barrios. Strings By Mail processed and shipped my order same-day (actually, within a few hours). And the book, which was substan... See more

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4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Great

Great service, expedited delivery minimal waiting!

April 17, 2016
Unprompted review
Rated 5 out of 5 stars

Great service!

Strings were fairly priced, shipped the next day and arrived very quickly. I really love the hand written notes and signatures. I wish more companies would conduct business like this!

April 17, 2016
Unprompted review
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Rated 5 out of 5 stars

Awesome company

I tried some strings for the first time from this company. Through no fault of the company but rather the shipping agent, the strings didn't get delivered as planned. When I reported it to this company, Matt immediately helped with the problem and I had my new strings within a few days and no extra charge. I love being able to talk with a customer service person (Matt) every time I call. I just put in my next order and I won't be buying strings from anyone else. Thank you!

April 15, 2016
Unprompted review
Rated 5 out of 5 stars

The best

I am a long time customer and don't buy guitar string anywhere else.
They are fast (often shipping orders the same day I make them) and have the best selection.

April 15, 2016
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Excellent service. They'll work with you to get what you want and they ship fast and offer a variety of strings to be shipped in a variety of ways.

April 15, 2016
Unprompted review

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