Stuarts London Reviews 

The last time I used these people, they sent me their last pair of Rockport boots that were supposedly restocked. They weren't. It was one pair that had been returned by a customer because they were faulty and marked. I complained and they offered me a small discount off my next order. I thought I'd give them a go again regarding a coat so I emailed 5 days ago and I'm still waiting for the response. Won't use them again. Don't bother. It obviously upset them last time and they're still bitter. Simple truth is, don't send me someone else's returns and tell me you've restocked and I won't do you a poor review. Don't bother. Wouldn't recommend them at all to anyone for anything.

I had been searching for a specific "high end" shirt in my size. I found it at Stuarts. When I was on the brink of purchase at the checkout I was advised that I had not used the coupon that gave me 10% off. I duly used it. At the final purchase point the next working day delivery option came up at no extra charge. The shirt was well packaged and having been ordered at 9:30 on a Saturday morning it arrived at 2:30 the following afternoon - a Sunday!

I got a great bargain on a pair of Danner Mountain Light hiking boots from Stuarts London. They’re completely genuine, excellent quality, and the delivery was very fast. Highly recommended.

I’ve ordered from Stuarts a few times over the past year or two and whether it’s been multiple items or just single items, the service has been faultless. Customer service are always very helpful on the very odd occasion I’ve needed to speak to them. This time I ordered a pair of socks that arrived within a couple of days, as expected. Highly recommended

Excellent choice of quality clothes that you know will last. I ordered 3 grey sweatshirts. Kept the one I liked best - returned 2 and received a confirmatory email which also told me when the refund would be in my account. Hard to beat.

I have bought from Stuarts of London many times. It is my go to place for certain brands especially Red Wing, Clarks Shoes and Mephisto. Always have a great selection and every time has been hassle free and spot on. On the rare occasion where I have exchanged an item that experience has been straight forward and the customer service has been great.
Excellent.
Thank you.
Michael

Purchase a barbour x baracuta porton wax jacket £329 .
Spoke to customer service about item would have been good of them to tell to size up as they come up small but no just get the sale.
Arrived next day dpd who are extremely good compared with royal mail .
Tried jacket on way to small put it back in box phoned customer service told me I had to pay postage £15 .00 not happy.
Phoned customer service next day they had received jacket told me one to three day for refund .
Three days later I had to phone customer service to remind them.
And then they stopped £4.95 postage
Back on the phone to customer service
They then sent the £4.95.
Also when I paid originally they took the payment out three times and returned it twice really don't know how that happened.
So I will never ever shop online there again.
Forgot to mention they tried to tell me i sent back a pair of jeans not a £300+ jacket .

I came across Stuarts of London by
Chance,and I'm glad i did.I was looking for a pair of Clarks Wallabies, that's when I saw them on Stuarts of London site for what all the other people were charging there's were the best price for
Quality shoes. They came quickly and in
Excellent condition i couldn't of been more happier, since then I'm always checking their site and now I've just ordered an Aquascutum shirt and a cracking Fred Perry shirt also can't wait.
The latest order was 31/10/25

This company provide absolute top quality goods at very affordable prices. Also, their customer service team are second to none. I had a slight issue recently, not with a product, something very personal to me. Madison who dealt with my query was first class. She showed true understanding and delivered top class customer service. I would highly recommend a visit to their site and store.
10/10 in every way

A customer of Stuarts for 20+ years and for good reason.. notwithstanding their ongoing great selection of brands and products..it’s their dedication to provide exemplary service that’s noted. Always a friendly in store experience or online there are very few retailers that have and can maintain such consistently great service. Thanks its appreciated and creates customer loyalty in return.. Good job Raj & All x

Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online stores. Good quality packaging and delivery note included in the box. Generous 20% student discount. Will definitely buy from here again.

The best service - experience and products available. Exceptional helpful and quick responses. I always try to get my clothes from Stuart’s

Very good customer service, and fast shipping. The goods arrived well packaged, and the quality is great. Would recommend Stuarts.

Ordered Union jack waterproof jacket yesterday ,came today extra 8 pound. Jacket stunning service kool recommended to anyone 👌

I recently bought a Ralph Lauren RRL patchwork shirt. I came across their website quite by chance. The item was reduced to a fraction of the RRP,although the same garment is still at the full RRP (or more!) on several other high-end clothing
websites. The ordering process is very straightforward, free delivery as the item met the price threshold despite being so drastically reduced, immediate order confirmation, rapid despatch and very speedy delivery. Item arrived well packaged and in perfect condition. So could not be more pleased with all aspects of purchase and can only very highly recommend.

Purchased a Patagonia jacket in 2 sizes. Delivery was fast and returns handled easily. Would defo use again.

Excellent service, professional, great delivery and follow on servic. Thank you

Recently found a classic Lois Jeans jacket. Perfect in everyway. Stuarts customer service is impeccable, communication and scheduling leaves no doubt re delivery. Congratulations on a number 1 in independent retail. Deserved.

I made a mess of the delivery, but these guys sorted it out no dramas and no extra charge… absolutely fantastic company!

From start to finish Stuarts have been excellent.
I wanted to order a tracksuit top however my size was not in stock. They informed me as soon as it was. The ordering system was simple and efficient and i received it the next day. Fantastic service and quality from start to finish