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StubHub U.S. and Canada Reviews 

25,143
•
TrustScore 4 out of 5

4.1

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Considering 10,786 reviews, reviewers had a great experience with this company. Customers frequently mention how remarkably easy it is to order tickets, find great seats using clear seating charts, and enjoy a completely smooth purchasing process. People also truly appreciate the prompt email updates received along the way and the completely seamless ticket transfers right to their mobile wallets. However, some customers also noted frustrating issues with late ticket deliveries or completely failing to receive their passes on time right before the event. A few other people also felt that tickets were excessively expensive due to massive extra service charges and fees.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the smooth, quick, and... See more

Order

Reviewers mention ambiguous feedback about order experiences. While many customers found the purchasing... See more

Price

Users describe ambiguous interactions with price, marked by strongly conflicting experiences. While many... See more

Website

Reviewers highlight ambiguous aspects of website performance. While some consumers found navigating the... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting a smooth and easy process with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

it was my second time using StubHub. Buying a ticket was easy but the process to actually obtain the ticket and then saving it to my iPhone was complicated. Had to go through another vendor to do that... See more

Rated 4 out of 5 stars

Facility handled capacity crowd very well. No more than 15 minutes each to park or depart. Lawn area needed several aisles striped top to bottom to reduce the large number of annoying wanderers. Gr... See more

Rated 4 out of 5 stars

I purchased concert and VIP parking tickets. I received the concert tickets in a timely manner but did not receive the parking ticket until the day before the event. This delay caused me a lot of st... See more

Rated 4 out of 5 stars

This was my first time buying concert tickets and or a parking pass on this site. I found it some what easy to get my tickets. The address that was given for the parking though was not the same as w... See more

Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

25K reviews

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4.1

All reviews

(25,143)

10,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

very nice job

very nice job, at first I don’t think it would be nice with the cheapest price I’ve never seen before. When I got the ticket and I felt so wonderful. Thank you so much for this experience

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

thx to all stubhub people

We purchased our concert tickets very quickly and easily. When we had an issue with our tickets, they helped us immediately, which was a huge relief. Thank you so much to everyone for your help and support!

July 26, 2026
Unprompted review
Rated 4 out of 5 stars

I love working with Stubhub

I love working with Stubhub. The only thing I would change would be the ability to get the tickets sooner. Waiting until the "day of" the event is nerve wrecking! Not sure if you should go to the event, which may be far away from home, because you dont have the tickets yet.
However, when I finally got our tickets, they weren't the ones I had purchased...they were better!

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was super nervous about the process…

I was super nervous about the process especially after hearing the World Cup fiasco. I was also sweating because initially, the time that the tickets would be released was scheduled for only a few hours before the J. Cole concert at Madison Square Garden on Sunday. The tickets actually came in that Friday, a few days before. I was able to move them into my Ticketmaster account and save them to my Google Wallet. The whole thing was seamless. I just freaked myself out by reading reviews. Fortunately, their experiences wasn't mine.

August 2, 2026
Unprompted review

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