Product arrived without the watch band fully seated. Tried to exchange for new watch but customer service solution was to send me a new band. These bands are so tight fitting into the watch body tha... See more
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Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.
20th Street 449, 11215, BROOKLYN, United States
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Unfortunately I didn't have a good experience with yhis company. Have ordered webmaster skeleton watch in December for my birthday. It came in nice box etc but the watch itself was ratteling and didn't seem to keep time correctly. I have contacted customer service and waited for ages for response. After few emails and contacting PayPal I got reply that I can send it back to Manchester and will be replaced with new working watch and refunded for postage. I've sent faulty watch back and I have received replacement which was even worse that then previous one. It was ratteling, hole movement was loose in a case and on top of that it was ticking whatever time it wanted. Contacted customer service with no reply at all. I had to escalate rhe issue with PayPal as the return request wasn't working for replacement code and original code of purchase either as 30 days return date has passed. I have been offered only for postage of returning original watch and nothing about returning the second faulty watch.
Long short story eventually I have been refunded for the price of the watch minus £7.65 for postage and no one even bothered to reply to my offer that I'm willing to send back the replacement as long as I get refunded for postage. Over a month of a hassle, emails and my time wasted. Wish I didn't order it at all. Not worth it. Customer service is terrible in my experience and as I have promised in my emails I'm giving rating equivalent to the service.
Quote from the company after I complained I was shocked at how shoddy, cheap, roughly finished their watches are:
"The inner parts of links are not polished or PVD plated since they do not show anywhere" I think the company's standards and ethos are patently transparent. Buyer you have been warned....
Ordered the Formulai 891.01 Quartz 42mm Chronograph on June 17, received it on July 9. 3 weeks delivery time is pretty standard when ordering from the US and shipping to the other side of the world, but definitely something for others to consider. The watch is very decently made, looks more high-end and expensive than it actually costs. I ordered it during that time as there was a Father's Day sale going on, originally $195 discounted to $125. However, the following week after Father’s Day, prices were reduced even further to $100.
Unfortunately, the chronograph second hand on my watch is slightly misaligned with the 12-hour mark. Don’t know if this is only on my particular watch, or if it’s the same on others as well. Either way, quality control can certainly improve here. Although I haven’t been wearing this watch daily, I noticed there is already a faint scratch on the crystal. I definitely did not expect it to be sapphire crystal, but I certainly hope that there is more information available on the product and its specifications as it is not existent on the website or the instructions manual.
Overall, I’m quite satisfied with my first ever purchase, but I can only recommend buying when there’s a sale going on.
Having fake reviews everywhere.
Quality is on the lower end (like 100 $ watches), then you wait for 3 months to get a wrong watch where you even have to pay 50 € customs!
customer services is also not good....
More expensive than expected!
So I ordered the Special Reserve 3921 Skeleton Automatic and its a really beautiful watch. Works perfectly fine.
I currently live in London and since they produce in New York it had to be shipped quite far. They claim to have "free shipping worldwide". What they do not tell you is that the orders can be held by customs and fees apply. I ended up paying additional 52 pounds for a 180 dollar watch. MENTAL. Afterwards I checked their website and it says that fees may apply. It would be much appreciated if that was specifically mentioned for overseas customers.
Other than that the watch is really great!
I do not recieved the watch , just the box! I preseted a claim witouth any reply Yet!!!🤷🏻♂️
Less than 48 hours after I received the watch the day indicator is no longer working.
I have bought Stührling Original Classics men`s watch (645 model with Roman numerals) and they have almost immediately stopped working. Looked up on Amazon reviews and was shocked to see how many people are complaining about the quality of Stührling watch (3 of 5 rating). And it is literally almost impossible to repair the item I have got - you need to ship the watch back to Stührling at your own cost. What a waste of money - never buy Stührling, the quality is crap, they are offering more and more discounts as they know that what they are selling is rubbish, made in China, almost every watch is faulty and Customer Service is not existent, you won`t be able to repair your watch. If you are stuck abroad, then the cost of shipping the watch to the States will be the same as the cost of new watch - they are crooks, pretending they are making genuine watches. Beware!
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