Stührling Original Reviews 

162
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the striking visual appeal and elegant design of the watches, noting they look much more premium and attractive than they actually are. Many buyers frequently mention that the timepieces keep accurate time reliably and offer fantastic overall value for the money. Some reviewers were not happy with the customer service and experienced unexpected mechanical defects with their watches after wearing them. A significant number of customers also pointed out frustrating communication delays when seeking help, contacting support, or trying to process returns for faulty items.

What people talk about most

Product

Consumers find product to be a mixed experience, as many reviewers praise the attractive appearance, reliable... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful appearance, reliable... See more

Price

Customers consistently note ambiguous experiences with price, often praising the reasonable costs, affordable... See more

Customer service

Customers had negative experiences with customer service, frequently describing long delays in replies,... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, frequently praising the affordable prices,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Product arrived without the watch band fully seated. Tried to exchange for new watch but customer service solution was to send me a new band. These bands are so tight fitting into the watch body tha... See more

Company replied

Rated 3 out of 5 stars

After placing my order I realized I had made a mistake with 1 of the watches and sent an email to stuhrling to cancel my order within a couple of hours. I then sent another the following day. The d... See more

Company replied

Rated 3 out of 5 stars

Had an awful experience. I sent a faulty watch back. The confirmed receipt. Told me an exchange was with a delivery partner and they would be in contact re delivery. I waited over 2 weeks befo... See more

Company replied

Rated 5 out of 5 stars

I have had my watch now for exactly a year, bought from the Debenhams website. Initially I was concerned after seeing all the negative reviews about the Watches and Debenhams. The watch has exceede... See more


Company details

  1. Watch Store
  2. also in
  3. Watch Manufacturer

Written by the company

Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.


Contact info

3.4

Average

TrustScore 3.5 out of 5

162 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(162)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

Webmaster ladies skeleton...

Unfortunately I didn't have a good experience with yhis company. Have ordered webmaster skeleton watch in December for my birthday. It came in nice box etc but the watch itself was ratteling and didn't seem to keep time correctly. I have contacted customer service and waited for ages for response. After few emails and contacting PayPal I got reply that I can send it back to Manchester and will be replaced with new working watch and refunded for postage. I've sent faulty watch back and I have received replacement which was even worse that then previous one. It was ratteling, hole movement was loose in a case and on top of that it was ticking whatever time it wanted. Contacted customer service with no reply at all. I had to escalate rhe issue with PayPal as the return request wasn't working for replacement code and original code of purchase either as 30 days return date has passed. I have been offered only for postage of returning original watch and nothing about returning the second faulty watch.
Long short story eventually I have been refunded for the price of the watch minus £7.65 for postage and no one even bothered to reply to my offer that I'm willing to send back the replacement as long as I get refunded for postage. Over a month of a hassle, emails and my time wasted. Wish I didn't order it at all. Not worth it. Customer service is terrible in my experience and as I have promised in my emails I'm giving rating equivalent to the service.

February 10, 2022
Unprompted review
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Rated 1 out of 5 stars

Stuhrling watches

Quote from the company after I complained I was shocked at how shoddy, cheap, roughly finished their watches are:
"The inner parts of links are not polished or PVD plated since they do not show anywhere" I think the company's standards and ethos are patently transparent. Buyer you have been warned....

January 27, 2022
Unprompted review
Rated 4 out of 5 stars

Formulai 891.01 Quartz 42mm Chronograph

Ordered the Formulai 891.01 Quartz 42mm Chronograph on June 17, received it on July 9. 3 weeks delivery time is pretty standard when ordering from the US and shipping to the other side of the world, but definitely something for others to consider. The watch is very decently made, looks more high-end and expensive than it actually costs. I ordered it during that time as there was a Father's Day sale going on, originally $195 discounted to $125. However, the following week after Father’s Day, prices were reduced even further to $100.
Unfortunately, the chronograph second hand on my watch is slightly misaligned with the 12-hour mark. Don’t know if this is only on my particular watch, or if it’s the same on others as well. Either way, quality control can certainly improve here. Although I haven’t been wearing this watch daily, I noticed there is already a faint scratch on the crystal. I definitely did not expect it to be sapphire crystal, but I certainly hope that there is more information available on the product and its specifications as it is not existent on the website or the instructions manual.
Overall, I’m quite satisfied with my first ever purchase, but I can only recommend buying when there’s a sale going on.

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

Having fake reviews everywhere

Having fake reviews everywhere.
Quality is on the lower end (like 100 $ watches), then you wait for 3 months to get a wrong watch where you even have to pay 50 € customs!

customer services is also not good....

February 4, 2021
Unprompted review
Rated 2 out of 5 stars

More expensive than expected!

More expensive than expected!

So I ordered the Special Reserve 3921 Skeleton Automatic and its a really beautiful watch. Works perfectly fine.
I currently live in London and since they produce in New York it had to be shipped quite far. They claim to have "free shipping worldwide". What they do not tell you is that the orders can be held by customs and fees apply. I ended up paying additional 52 pounds for a 180 dollar watch. MENTAL. Afterwards I checked their website and it says that fees may apply. It would be much appreciated if that was specifically mentioned for overseas customers.
Other than that the watch is really great!

April 15, 2020
Unprompted review
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Rated 1 out of 5 stars

Stührling Original - awful quality and no Customer Service at all, not possible to return or repair

I have bought Stührling Original Classics men`s watch (645 model with Roman numerals) and they have almost immediately stopped working. Looked up on Amazon reviews and was shocked to see how many people are complaining about the quality of Stührling watch (3 of 5 rating). And it is literally almost impossible to repair the item I have got - you need to ship the watch back to Stührling at your own cost. What a waste of money - never buy Stührling, the quality is crap, they are offering more and more discounts as they know that what they are selling is rubbish, made in China, almost every watch is faulty and Customer Service is not existent, you won`t be able to repair your watch. If you are stuck abroad, then the cost of shipping the watch to the States will be the same as the cost of new watch - they are crooks, pretending they are making genuine watches. Beware!

November 28, 2018
Unprompted review
Show reviews in all languages. (162 reviews)

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