Subaru of America Reviews 

114
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Within 3 years my 2021 Forester Sport developed clear coat degradation on the rear spoiler and on the passenger side door pillars. Several experts said the clear coat was failing. After some googling... See more

Rated 1 out of 5 stars

One star. Subaru canceled my Starlink Safety & Security subscription early without my permission and issued an unauthorized prorated refund. Despite being a loyal owner, their customer advocacy was co... See more

Rated 2 out of 5 stars

Tried to call 2 local dealerships today to try and get information on extended warranty. Apparently Finance Managers are too busy to speak to me so l have left messages but no one has contacted me.... See more

Rated 1 out of 5 stars

Make sure you sell these cars before the warranty is up. I have a 2018 Legacy and a known lawsuit regarding the infotainment, and they still deny my claim. I’ve had pretty good luck, but these cars... See more

Company details

  1. Car Dealer
  2. Auto Market
  3. Used Car Dealer

Information provided by various external sources

Visit Subaru of America for reviews, pricing and photos of Subaru Cars, Sedans, SUVs. Find a Subaru Retailer Information.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(114)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This review is for the Subaru Ocala…

This review is for the Subaru Ocala dealer in Florida. They were very professional and excellent attitude, and after negotiate couple hours, I could get a good deal...but is my responsability to mention the following...they pull the credit score from CREDCO and they are a spam with a lot of complaints, a gave a wrong (very wrong and very low) credit score, NOT your real credit score, so the dealer can increase your monthly payment. So you have to show them your real and updated Auto FICO score. Believe me, you have to fight a lot with any car dealer to get a good deal.

March 3, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

We Look Forward To Experience What Subaru Of America Rolls Out In the Future

This is our families third Subaru. Our parents own two. This is our first. We are pleased to know we are safe on the road in our Subarus. Recently we had a huge set back. Our family had to rebuild the engine for our 2017 CVT Impreza Sport. Subaru Of America worked with our dealership to cover the cost with no future voids on the power train warranty. We are grateful t o be riding again. Smooth as the day we bought it. Every time we walk to our vehicles inside we calmly celebrate. We want to drive our cars more and more. We look forward to seeing what Subaru Of America has to roll out in the future. Have a super day in the land of the living. Later.

October 19, 2018
Unprompted review
Rated 4 out of 5 stars

Reliable cars

As James May said when testing the 2005 Outback for Top Gear "This car is built to last for generations", and he may be right. My 2007 Outback hasn't needed any repairs so far. It can always be trusted to work, even in temperatures down to -40C (I live in Norway), and it doesn't get stuck in deep snow or slippery mud. The downside is that Subarus are generally boring and old-fashioned compared to many other car makes.

September 3, 2017
Unprompted review
Rated 5 out of 5 stars

Subaru of America customer experience can't be beat! Thanks for great service!

I've had a replacement part issue during the new car and extended warranties. Now out of warranty the same has happened with the same replacement part.
Contacted Subaru of America (Based in Cherry Hill, NJ) and talked to customer care. I also wrote a message to them on their owner's "mysubaru" website. Both Subaru of America and my local dealership Curry Subaru worked with me to reduce the replacement cost. This is my third Subaru (1996, 2002, 2010).
Customer experience with Subaru of America is the best since I've been driving for all these years and other brands as well.
They could have easily told me that they could not help me and I would have had to pay full price. Again and again, I can't say enough good things about this experience.

July 25, 2017
Unprompted review
Show reviews in all languages. (114 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look