SUGAR Reviews 

Reply from SUGAR

Dec 12, 2025

Dear Customer,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service made such a positive impression. Your kind words mean a lot to our team and motivate us to keep delivering the best experience possible.

We look forward to serving you again soon.

Warm regards,

SUGAR

Reply from SUGAR

Dec 12, 2025

Dear Customer,

Thank you very much for your feedback and for your kind words about our product. We truly appreciate it.

We would like to kindly note that all taxes and delivery costs are clearly indicated during the checkout process, before confirming the purchase. This ensures full transparency so our customers can make informed decisions.

We hope this clarifies any confusion, and we look forward to serving you again in the future.

Warm regards,

SUGAR

Reply from SUGAR

Dec 12, 2025

Dear Customer,

Thank you very much for your kind words. We are delighted to hear that your first experience with us was impressive and seamless.

Your satisfaction is our greatest reward, and we look forward to serving you again in the future.

Warm regards,

SUGAR

Reply from SUGAR

Nov 14, 2025

Dear Customer,

We are truly sorry that your shopping experience with our boutique did not fully meet your expectations.

As previously communicated, due to a technical error, your order was canceled. Specifically, this occurred because a simultaneous order was placed both on our website and in our physical boutique, resulting in the item being out of stock.

We sincerely apologize for any inconvenience this may have caused. Please rest assured that we have promptly issued the refund. We have immediately provided you with the corresponding receipt.

Our boutique operates with the utmost professionalism and integrity; unfortunately, in rare cases like this, technical issues may arise. However, we wish to emphasize that as soon as an order is canceled, we immediately proceed with issuing the refund, always with our customers’ best interests in mind.

We hope this clarifies any concerns you may have, and we remain at your complete disposal for any further assistance. It will be our pleasure to welcome you back to our boutique and provide you with an experience that fully meets your expectations.

Kind regards,

SUGAR Team

Reply from SUGAR

Oct 30, 2025

Dear Customer,

We are sorry to hear that your experience with our boutique did not fully meet your expectations. Please rest assured that all information regarding your order and our policies has been provided clearly and transparently.

We would like to remind you that, in compliance with UK customs regulations, all orders shipped to the United Kingdom are subject to potential customs duties and import taxes, which are responsibility of the customer for orders placed on our platform. This information is made available in multiple places on our website: on the product page, in the shopping cart, via the informational banner before checkout, and in the order confirmation email.

Furthermore, to complete the order, the customer agrees to our Terms and Conditions, which include all policies regarding customs duties. Our policy is public, transparent, and easily accessible.

We kindly remind you that it is the customer’s responsibility to review the policies they have accepted. If they have not done so, it cannot be considered an oversight on our part.

We are aware of the importance of clear and effective communication and regret that your experience was not completely satisfactory. We assure you that we are committed every day to ensuring that all our customers, both domestic and international, receive timely, accurate, and professional service.

We remain at your complete disposal for any further clarification or support.

Best regards,

SUGAR staff

Reply from SUGAR

Oct 30, 2025

Dear Fiona

We sincerely thank you for sharing your experience with our boutique. We are truly delighted to hear that our customer service was able to assist you promptly and that the delivery arrived flawlessly.

Your kind words are deeply appreciated: knowing that your purchase has brought you satisfaction and joy is the greatest confirmation of our commitment to providing a unique shopping experience, carefully curated in every detail.

It will be our pleasure to welcome you again to our boutique, and we remain at your complete disposal for any future needs.

With our warmest regards,

SUGAR staff

Reply from SUGAR

Sep 15, 2025

Dear Customer,

We are sorry to hear that your shopping experience at our boutique was not fully satisfactory.

We would like to clarify that our boutique is one of the most renowned multi-brand stores worldwide and has been operating in the luxury fashion sector for over 40 years. All the products we offer are purchased directly from the brands, are authentic, and come with tags certifying their authenticity. The items have never been worn, washed, or used.

We want to reassure you that our website is completely secure and transparent.

The situation you reported – which, unfortunately, was not communicated directly to our customer service, who would have been happy to assist you – may be due to differences in price display depending on the country from which you are browsing and the country of shipment.

Indeed, the prices shown on the website may vary depending on local VAT and taxes, which are automatically included in the total. Therefore, if you were browsing from a country where VAT is not applied and then entered a shipping address for a country with VAT included, the amount displayed may differ.

We hope this explanation clarifies any doubts. We remain at your complete disposal for any further assistance: our customer service team will be happy to support you at any time.

Best regards,

SUGAR staff

Reply from SUGAR

Aug 5, 2025

Dear Customer,

Thank you so much for sharing your experience with SUGAR.it on Trustpilot.

We are truly delighted to hear that the jumper you purchased met your expectations and that the delivery was so fast, even to an international destination. Knowing that you appreciated both the quality of the item and our service is a great satisfaction for us.

We would like to emphasize that all of our products are sourced directly from official brands, ensuring authenticity and quality — values that are fundamental to us.

Your positive feedback is a valuable confirmation of our daily commitment to providing a shopping experience that lives up to expectations, with fast and efficient shipping.

We hope to welcome you again very soon to our boutique.
Please don’t hesitate to contact us for any assistance — we’ll be happy to help.

Best regards,


SUGAR staff

Reply from SUGAR

Jul 3, 2025

Dear Customer,

We sincerely thank you for taking the time to share your experience with Sugar.it on Trustpilot.

We are very pleased to read your review and to know that you appreciated not only the speed of delivery but also the quality of our products. Customer satisfaction is fundamental to us, and your kind words fill us with enthusiasm and motivate us to keep improving.

We remain at your full disposal to always provide you with the best possible support.

Thank you once again for your trust, and we look forward to continuing to meet your expectations with the same care and dedication.

Best regards,

SUGAR staff

Reply from SUGAR

May 30, 2025

Dear Customer,

We’re truly delighted by your enthusiasm and thrilled to hear that you had such a positive experience with us.
We strive every day to provide outstanding service, and knowing that we met your expectations is incredibly rewarding.

Thank you for your trust and for recommending us.
We look forward to welcoming you back to our boutique.

Best regards,

SUGAR staff

Reply from SUGAR

Mar 26, 2025

Dear Customer,

We sincerely thank you for taking the time to share your experience with Sugar.it on Trustpilot!

We are truly happy to read your review and to know that you appreciated our service. Customer satisfaction is our top priority.

We are pleased that the speed of the shipment positively impressed you, and that our service met your expectations.

We are always at your complete disposal to offer you the best possible support.

Once again, thank you for your trust, and we look forward to continuing to meet your needs with the same care and dedication.

Best regards,

SUGAR

Reply from SUGAR

Mar 20, 2025

Dear Customer,

We are sorry to hear that your shopping experience on our website was not to your liking.

We would like to clarify that customs duties are calculated by the local customs when the package arrives in the destination country, the calculation of duties can depend on various factors such as the type of product or material. We recommend that you contact the relevant customs office for further details.

We would also like to clarify that our boutique is one of the most well-known multi-brand boutiques in the world and has been operating in the luxury fashion sector for over 40 years. All of our products are purchased directly from the brands themselves. We assure you that our products have never been worn, washed, or used.

The scent you noticed is a touch of luxury, a little indulgence we add to distinguish our boutique. Since we ship worldwide and our packages endure many hours of travel, we ensure they arrive in perfect condition and with a pleasant fragrance.

We hope this clarifies any doubts you may have.

Best regards,

SUGAR

Reply from SUGAR

Feb 28, 2025

Dear Customer,

We are sorry that your experience with our website has not been satisfactory.

However, we would like to clarify that we have promptly addressed all of your requests, following our internal procedures.

The statements made are not accurate, as we were waiting for your response regarding the case.

Furthermore, we would like to emphasize that our return and refund policy is clear, publicly available, and easily accessible on our website.

Best regards,

SUGAR

Reply from SUGAR

Feb 25, 2025

Dear Customer,

We are sorry that your experience with us has not been satisfactory.

However, we would like to clarify that the information regarding the payment of customs duties, which is the responsibility of the customer, is clearly stated on our website.

This information can be found on the product page, during the check-out process, in the order confirmation email, and, of course, in our terms and conditions, which must be accepted before completing the purchase.

We are sorry if you did not notice these details, but we would like to emphasize that they are easily accessible and clearly highlighted on our website.

Additionally, the calculation and percentage of customs duties are not determined by us, but by the relevant customs authority in each country, based on the customs code of the products.

Kind regards,

SUGAR

Reply from SUGAR

Feb 14, 2025

Dear Customer,

We are truly happy to hear that you had such a positive experience with us.

At Sugar.it, we are committed to providing exceptional service and ensuring that every aspect of your shopping experience is smooth, seamless, and efficient. It’s fantastic to know that you found our value for money to be a great deal.

Your feedback is incredibly valuable to us and serves as great motivation for the entire team. We look forward to the opportunity to serve you again and continue offering you exceptional products and services.

Best regards,

SUGAR Staff

Reply from SUGAR

Feb 25, 2025

Dear Customer,

We are sorry that your experience with us has not met your expectations.
However, we would like to clarify the matter regarding the payment of customs duties, which are the responsibility of the customer and are clearly stated on our website. This information is visible on the product page, during check-out, in the order confirmation email, and of course, in our terms and conditions, which must be accepted before finalizing the purchase.

These details are easily accessible and clearly highlighted on our site.

Additionally, the determination of the amount and percentage of customs duties is not up to us, but is set by the relevant customs authority of each country, based on the customs code of the products.

Kind regards,

SUGAR

Reply from SUGAR

Jan 23, 2025

Dear Customer,

We are delighted to hear that your experience with Sugar.it has been positive. Customer satisfaction is a priority for us, and we strive to always provide prompt service and high-quality products. Thank you for your trust and for recommending us. We look forward to welcoming you back to our website soon!

Best regards,
SUGAR Staff

Reply from SUGAR

Dec 4, 2024

Dear Customer,

we clearly display and in various places on our site, as well as in order confirmation, information about Custom Duties.

You can find this information:

- on each product page
- in the Policies that are accessible from each page
- in the F.A.Q.'s.
- in an banner to the check out before proceeding with order confirmation
- in the order confirmation email

We are sorry for this review of yours but we are sure to display the information as clearly as possible so our customers can make informed purchases.

Best regards,

SUGAR

Reply from SUGAR

Nov 20, 2024

Dear Customer,

Thank you so much for your kind words!
We're happy to hear that you appireciated the fast delivery and the packaging. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.

If you ever need anything further assistance, please don't hesitate to reach out. We're always here to help!

Best regards,

SUGAR Staff

Reply from SUGAR

Nov 7, 2024

Gentile Victoria,

Grazie mille per la sua recensione!

Siamo davvero felici di sapere che la qualità del prodotto da lei acquistato abbia incontrato le sue aspettative. Per noi è fondamentale garantire un servizio accurato e affidabile, dalla preparazione dell’ordine fino alla consegna, per rendere ogni acquisto un’esperienza piacevole e senza pensieri.

Ci impegniamo ogni giorno per offrire questo livello di servizio, e il suo feedback positivo ci conferma ciò. Speriamo di poterla servire nuovamente in futuro e di continuare a soddisfare le sue esigenze su Sugar.it!

Cordiali saluti

SUGAR Staff