SUGARGOO Reviews 

Quite simply the best agent with the best prices

They couldn’t purchase a item from the seller but they instantly let me know and I refunded it and it was refunded in a hour. 👏👍

really good agent, i dont agree with the bad reviews, personally i never had any problems with anything!

Amazing easy to use

Apparently there aren't any decent Chinese proxies that can follow simple instructions and can handle collectibles. They don't even follow their own SOPs. It's hilarious when they claim to be unable to do something that they did just the other day.

Don't bother wasting your time.

There are better agents, really long wait times, and not the most efficient system

Customer service is ok. Prices are great

very safe a good agent it’s the best

extremely helpful customer service, worked with these guys for over 4 years and never had a problem, i’ve spend thousands of pounds and the customer service is excellent and always put the customer first offering very convenient solutions to any queries or issues you may get.

The best shipping agent. Very fast customer support, low shipping prices and delivery to Europe in about two weeks. However, there's one problem, customs declarations. They fill out the declarations almost random and often misreport the quantity and value of the goods. For example, if you're shipping 20-40 kg of clothing, they might declare it as only 1 kg. Because of this your package could be confiscated or destroyed by customs. Be careful and if someone will send a large shipment PLEASE fill out the customs declaration yourself.

I placed 3 orders on Sugargoo on May 1, 2026, and after 68 days I have received nothing.
> Order numbers:
• O2605010003119 – AMIRI t-shirt ($7.21) – status "Shipped"
• O2605010003120 – cardholder ($5.53) – status "Stored" for 68 days, never shipped
• O2605010003121 – jeans ($43.98) – status "Shipped"
> No tracking was provided, and the parcels never arrived in Colombia. I contacted the seller multiple times – they only send screenshots and offer store credit, not a real refund.
> I do NOT accept store credit. I want a full refund to my original payment method for non-delivery, as per your own policy that refunds go to balance first and can be withdrawn.
> Please investigate and resolve. I have all proof ready.

Due to the heavy customs workload this month, especially around the customs changes in Europe from 01.07.2026, my parcel arrived with a slight delay. This made me a bit impatient and concerned at some points, because the tracking information was not always clear.

However, the Sugargoo team handled the situation with patience, professionalism, and continuous support. They responded to my questions, checked the shipment status, and kept me updated until the parcel finally arrived.

Today I received the package, and everything was complete, safe, clean, and in excellent condition. As always, the packaging was extremely professional. My sensitive electronic parts were packed very carefully and all items arrived without any damage.

I would like to give special thanks to the Sugargoo team for their support and patience. I have used Sugargoo for years, and this experience again confirms that they take customer service and careful packaging seriously. I will continue to recommend them.

My 12kg clothing parcel (Order B2605170000460) was returned from Ireland because Sugargoo submitted incorrect/insufficient TARIC code in the customs declaration. An Post Ireland confirmed this in writing: "the sender of your goods has supplied an incorrect/insufficient TARIC code and as a result, a valid import declaration could not be submitted."

Total shipping fee lost: ¥1122 (approx. $140 USD) Sugargoo's documentation error, not a shipping risk.

After 10+ support messages, Sugargoo changed their explanation every time, first "SAL has no after-sales", then "recipient failed to cooperate with customs", then "our declaration is not a problem." All directly contradicted by official written confirmation from An Post.

I have full documentation including the An Post letter identifying Sugargoo as responsible for the error.

best agent but i m very sad about it there is so much restrictions i wanted nike socks but i cant order them

life changing just be patient

My item came within 2 weeks after being shipped to the warehouse. I’m happy with the quality of the product I bought and it wasn’t damaged, even thought it was shoved into the box, not folded properly or anything. The gifts I received along with my purchase were kind of damaged, which upset me. Oh well..

80% of negative reviews are user error
i have ordered multiple hauls with no errors
only complaints are the estimated shipping times are not correct it might say 2 week and will take 1 month and the prices have gone up but thats expected

i ordered a parcel 3 months ago and still haven’t received it and have had no update about what’s going on. the customer service is all ai generated. extremely disappointed. stay away they take your money and send no product!!!

The service is great, super duper quick I have ordered things of 450$ and I have never had a problem and I have never been seized, I definitely recommend using sugargoo over any other agent.