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Rated 1 out of 5 stars

Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said... See more

Rated 1 out of 5 stars

I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - t... See more

Rated 1 out of 5 stars

Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I... See more

Rated 1 out of 5 stars

I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). S... See more

Company details

  1. Bags and Luggage Store
  2. Clothing Store

Information provided by various external sources

Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.


Contact info

1.1

Bad

TrustScore 1 out of 5

548 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Awesome, loved them and quick delivery.

The rep at Suitcase was very helpful and placed our order, we received them 5 days before the expected delivery date. The pen and engraving were high class. Very good responses from the upper management team.

September 15, 2014
Unprompted review
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Rated 5 out of 5 stars

Wonderful on-line customer service

Had a tough time finding the High Sierra 28" Upright in red. Customer service made sure they had it in stock and it arrived very quickly. Nice looking piece of luggage, very well thought out, great for college students! I have three now, one in green, blue and finally, red!

September 12, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and Easy!!!!!

Easy to find what we wanted, best price anywhere on internet,. Ordered, get confirmation and tracking and received before we knew it - quick and easy!!!!!

September 8, 2014
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Rated 5 out of 5 stars

Kept me informed

Most important customer service item, especially if an item is delayed is to keep the customer informed. There was a not unreasonable delay and the company went well out of their way to keep me informed and up to date on the progress of the order and even exceeded their projected ship date. Well done.

September 8, 2014
Unprompted review
Rated 5 out of 5 stars

Great price and fast delivery!

Purchased a very nice Samsonite at a very reasonable price. It arrived in a few days and was exactly as pictured and described on-line. We have not taken a trip with it yet, but looks like it will work out great for us.

September 6, 2014
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Rated 5 out of 5 stars

A great company to do business with!

We recently ordered luggage from Suitcase.com. Prior to its arrival, we decided it was really not what we wanted. The people were exceptional about advising us as to what to do to return it. We then ordered luggage from them that was more in tune with our needs. Great customer service. I have recommended Suitcase.com to friends.

September 5, 2014
Unprompted review
Rated 4 out of 5 stars

Ordering process was easy, timely delivery

We already knew the luggage we were ordering because we already had one and we were just looking for another one at a reasonable price. Suitcase.com was the most reasonable, with free shipping and a very timely delivery. We had no issues with our order, so we would consider using them again.

September 3, 2014
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Rated 5 out of 5 stars

Amazing price for Quality Luggage

This is the first time I tried Suitcase.com. I was hoping they were a good source for quality luggage. The Samsonite suitcase was awesome. Great price and good delivery. I was so impressed with them that I bought another piece of the set from them. I highly rate them. Good dealer and very fair price.

September 2, 2014
Unprompted review
Rated 5 out of 5 stars

Great to work with and would order again.

The WEB site had incorrectly indicated that shipping was free. However, the item cost less that the required minimum in order to recieve the free shipping. I called the support number and they immediatly corrected the WEB site listing and honored the what the cost would have been with free shipping. They made it right without any hesitation.

September 1, 2014
Unprompted review
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Rated 5 out of 5 stars

Arrived in a jiffy

I am pleased with the purchasing process of the suitcases. I haven't used them yet so I can't review how well they worked yet, but I can only imagine they will work well.

August 31, 2014
Unprompted review
Rated 5 out of 5 stars

Reliable, good site

I've purchased two different pieces from this site on two different occasions. I would recommend to friends. Do your homework to compare prices, but I feel both orders were great savings and easy to order.

August 30, 2014
Unprompted review
Rated 5 out of 5 stars

Impressive

I was very impressed with the processing of my order,and how fast I received it.
I would not hesitate to place another order from Suitcase.com
BILL

August 30, 2014
Unprompted review

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