Suite Hub Reviews 

51
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

The problem with this company is that they do not allow you to unsubscribe from marketing emails. I used them once over 5 years ago, but am regularly plagued with emails - have tried on many occasions... See more

Company replied

Rated 4 out of 5 stars

We have gained a valuable ally in providing our high quality serviced apartments to clients. At edyn we strive to supply our serviced apartments via like minded companies.

Company replied

Rated 5 out of 5 stars

Suite Hub are a delight to work with, our Reservations Team find their new website and supplier platform so easy to use. We have been working with Suite Hub for many years now and always find them to... See more

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Company details

  1. Travel Agency

Information provided by various external sources

Is booking temporary accommodation for your colleagues a bit of a challenge? Suite Hub makes it easy to source, compare and book serviced accommodation, that your travellers will love – anywhere in the world. And we do things a little differently.. Submit your requirements for one traveller or a whole team, and our providers compete with each other to offer you the very best options. The final result? We deliver a clear list of properties that perfectly match your needs. All you have to do is compare, choose and book in a few clicks.


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1.5

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TrustScore 1.5 out of 5

51 reviews

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1.5

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(51)

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Rated 1 out of 5 stars

They lied on the phone

They lied on the phone, and after one call they did not answer any of my calls.

October 17, 2025
Unprompted review
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Reply from Suite Hub

We do not have any records of who you are, and have requested more information about you/your review via Trustpilot which you did not respond to. We can only assume you've either mistaken us for another business.

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Rated 1 out of 5 stars

Unable to stop marketing emails

The problem with this company is that they do not allow you to unsubscribe from marketing emails. I used them once over 5 years ago, but am regularly plagued with emails - have tried on many occasions to reply and request removal from mailing lists but no action. Despite informing them over a month ago that I intended to report them to the Information Commissioner for not abiding by GDPR legal obligations, I have had two more in the last week!!!

December 10, 2023
Unprompted review
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Reply from Suite Hub

Hi Brian, yes apologies you're correct and were in fact emailed, perhaps a handful of times after you had requested for us not to do so and to remove your data. We're a smaller team and it took a while for us to work through and deactivate or fully delete contacts in our system.

Rated 5 out of 5 stars

Excellent Personal Touch Customer Service

Excellent Customer Service, Gary from Suite Hub went way beyond expectations to source & negotiate my accommodation. I have recently stayed in a couple of well appointed accommodations with Suite Hub (Southampton - Canute Studios and Ranger Court) for both work & leisure. The studio and apartment were very clean, well equipped and ideally located near Ocean Village. I received excellent end to end service using a simple enquiry/booking system with easy check in/out I definitely recommend Suite Hub. Thank you Gary, Aneal and team 👍 5* Service

Lesley Simpson - Isle of Wight

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Bristol Accommodation Search

Having spent a considerable amount of time searching various websites in the Bristol area for accommodation for our managers we were struggling to find anywhere suitable which was reasonably priced. We remembered that we had used Suite Hub a number of years ago and sent them an enquiry. Within a day Lily and Aneal had provided us with a selection of modern, fully-furnished apartments to choose from and our managers have now settled into their new home away from home. Customer service is excellent and a special thanks to Aneal who researched each property and identified the most cost-effective solutions for us, taking additional charges such as parking into account. We would definitely recommend giving them a try.

August 3, 2021
Unprompted review
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Rated 5 out of 5 stars

Hi Gary,

Hi Gary,
I really appreciate the flexibility, effort,focus you have contributed in looking out for an serviced apartment for me. I wanted to express my personal gratitude for the effort and extra time you have contributed. Thank you for your confidence and support.
Within 3 days I had to find a new apartment and as such contacted various agencies. Since the duration(3 days) was too tight none of them were able to assist me.On the other hand Gary was able to understand my requirements and within few hours came back with options. It seems that Gary and Suithub,indeed has a vast selection and network of vendors and suppliers.
Regards,
Vedanarayan Bhat

July 11, 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best!

This is the go to place for serviced apartments. The sheer breadth of choice is amazing and when combined with a business model that actively encourages the suppliers of the apartments to compete for your business, the result is a fantastic apartment at an affordable price. I was absolutely delighted with the sheer professionalism of the staff. A special mention is reserved for Lily Norton who could not have been more helpful, patient and understanding, even when I made material changes to the original request. The whole process, involving a detailed and lengthy booking, was dealt with extremely efficiently and with the minimum of fuss. No query was too much trouble and I felt confident from beginning to end that I would be given the very best accommodation for my budget. Business travellers look no further.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

Lily and the entire Suite Hub team were a delight to deal with. Super efficient , super responsive and extremely nice people. I'd definitely use them again!

January 13, 2021
Unprompted review
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Reply from Suite Hub

Hi Mike

Thank you for your very kind review, we really do appreciate it. We are pleased to know you were happy with our service and look forward to working with you again soon.

Lily

Rated 5 out of 5 stars

Extremely helpful and knowledgeable

The team are extremely helpful, knowledgeable and efficient. Lily went over and above to help me find the best solution in a very limited amount of time. Will definitely be using them again.

January 12, 2021
Unprompted review
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Reply from Suite Hub

Thank you Norma for your kind words. It was a pleasure to be able to assist you and I look forward to working with you again soon.

Lily :-)

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Rated 5 out of 5 stars

Lovely company to work with

I don’t think I could ever speak highly enough about this company and its staff! I have never had such an amazing experience with apartment specialists. Danielle and Lily were amazing to work with. They were extremely kind, patient and went above and beyond to answer all my queries and provide my family with the best rate possible for an apartment. Would highly recommend!

December 8, 2020
Unprompted review
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Reply from Suite Hub

Hi Lotechi,

Thank you so much for your feedback, this is exactly what we always strive to do for our clients and we are pleased to hear of your positive experience with us.

Looking forward to working with you again soon

Lily, Danielle and the rest of the team at Suite Hub

Rated 5 out of 5 stars

Kind, Helpful and Friendly. All-round great customer service!

Excellent response time to queries, very friendly over the phone, always willing to help. Excellent customer service! Thank you Lily for all your help!

November 19, 2020
Unprompted review
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Reply from Suite Hub

Thank you for your very kind review, our team always appreciate great feedback about the positive service received and we will always ensure you have this experience with Suite Hub in the future!

Rated 5 out of 5 stars

Accommodation provider recommends Suite Hub

We are an accommodation provider and have recently taken our first reservation from Suite Hub. Once the details were entered onto their website, and we had provided our quote, we were delighted to have won the bid. The service provided by SuiteHub was superb, with all Guest information provided in a timely manner and payment was received within a short period after the Guest had paid SuiteHub. All in , Suite Hub have been superb and we would recommend.

October 26, 2020
Unprompted review
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Reply from Suite Hub

Thank you for your great review, our aim is to always make sure our clients are happy with the service they receive so we are pleased to know you had this experience. Looking forward to working with you again.

Rated 5 out of 5 stars

First time user and wanted to have a…

First time user and wanted to have a better experience and protect myself during these unusual times and over a longer than normal period by having all fatalities at my fingertips. Lily was great and answered all questions almost before i asked. Will be using again soon.

September 10, 2020
Unprompted review
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Reply from Suite Hub

Thank you for your kind review, we are pleased to know that you had such a positive experience. We look forward to working with you again soon!

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Rated 5 out of 5 stars

Very professional company

Very professional company! Special word to our account manager Danielle Fitt, who was always available and sorted a problem with the Boiler on the same day we reported!
Highly recommended.

August 26, 2020
Unprompted review
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Reply from Suite Hub

Thank you for your kind comments Filipe, it is always great to receive positive feedback and I am pleased you had such a positive experience. I look forward to working with you again soon

Danielle

Rated 5 out of 5 stars

Excellent : Attentive, Responsive and Professional

We started working with SuiteHub at the peak of the COVID lockdown here in England while preparing towards reopening. Lily, our account manager is absolutely brilliant in looking after us! Simply epitomises the true value and merits of working with small business, it's the personal touch that makes all the difference.

August 21, 2020
Unprompted review
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Reply from Suite Hub

Hi Clive

Thank you so much for your feedback, this is exactly what we always strive to do for our clients.

Looking forward to working with you again soon

Lily

Rated 5 out of 5 stars

First class service

This is the first time I have used Suite Hub and it certainly won't be the last. First class service from Lily with immediate responses to any queries I had. Highly recommend.

August 21, 2020
Unprompted review
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Reply from Suite Hub

Hi Julie

Thank you so much for your feedback, I am looking forward to working with you again soon

Lily

Rated 5 out of 5 stars

Prompt and efficient service by Lily

Prompt and efficient service by Lily. Found me well matched accommodation at a competitive rate.

August 19, 2020
Unprompted review
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Reply from Suite Hub

Hi Karen

Thank you for your great review, our aim is to always make sure our clients are happy with the service they receive so I am pleased to know you had this experience. Looking forward to working with you again.

Lily

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Rated 5 out of 5 stars

Help with last minute changes

Danielle was incredibly helpful and supportive when I had to amend a booking for one of my customers at a very late stage due to new UK quarantine requirements. She went out of her way to assist. Thank you, Danielle!

August 3, 2020
Unprompted review
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Reply from Suite Hub

Thanks a lot Sara for your nice words. It's a pleasure working with you and being able to support during this challenging time.

Danielle.

Rated 5 out of 5 stars

Danielle is a Star

Danielle is always quick to respond and is so helpful finding us properties in different locations all over the country.

July 28, 2020
Unprompted review
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Reply from Suite Hub

Thanks Megan! It's a pleasure being able to help.

Danielle

Rated 5 out of 5 stars

SuiteHub, Danielle and Edinburgh.

I was on contract in Edinburgh during the recent lockdown and my end date changed almost by the day. Danielle made sure I had somewhere to stay despite the uncertainty. Thank you!

July 24, 2020
Unprompted review
Suite Hub logo

Reply from Suite Hub

Thanks so much Will. Its been a pleasure to be able to support!

Danielle

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