Summer Garden Buildings Reviews 

1,659
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the company website is simple to use, ordering is completely straightforward, and products generally arrive promptly and well packaged. Many people also genuinely appreciate the very helpful customer support when needing assistance, noting that issues are resolved smoothly and efficiently. Some reviewers were not happy with the quality of certain components, reporting that screws broke easily and assembly instructions were unclear. Additionally, some customers noted that items can be rather difficult to construct, and a few experienced frustrating issues with damaged parts or missing pieces.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding the... See more

Quality

Customers consistently note ambiguous experiences with quality, as feedback on products is sharply divided.... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting excellent and efficient support from start to... See more

Instructions

Customers had ambiguous experiences with instructions. Many reviewers found them clear, noting helpful... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The customer service was excellent, delivery was very straightforward, so that's all very positive. The shed itself is a little more flimsy than we had thought, quite difficult to construct, taki... See more

Company replied

Rated 3 out of 5 stars

Great product but website difficult to use and chaotic customer service. Requested delivery after an agreed date as I was away. Despite emails and phone call with customer service it was delivered a... See more

Company replied

Rated 3 out of 5 stars

Bought a Aluminion lean too gazeebo, wasnt the easiest to put together as the instructions were in german! a part was missing also but they sent it out really quickly, much flimsier than we expected... See more

Company replied


Company details

  1. Garden Building Supplier

Information provided by various external sources

Summerhouses, log cabins, sheds, garden offices, gazebos, garages, greenhouses and garden furniture. Free UK delivery. Established since 1981.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(1,659)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Quality, item wood warps.

Purchased a 3 door Wheelie Bin Store 151 - Wooden Slatted, FSC® Certified, most of the slates have warped or twisted, doors not closing properly. I did recieve 2 new replacements slates, for them to also warp, it does not advise this problem on their terms & conditions or listing on their site, in the end Summer Gardens just stopped replying as so many photos sent, Barclaycard refunded me. Summergardens claim unit is properly treated against all types of weather, yet me painting it black with proper wall black paint this has caused mine to be different to thousands sold by this company. (Laughable statement).

May 15, 2024
Unprompted review
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Reply from Summer Garden Buildings

We were sorry you were disappointed with your bin store. We have sold thousands of these popular bin stores with very few problems. Timber is a natural product which can move, expand and contract unlike plastic or metal so we contacted you in order to offer advice on more than one occasion. From the photos you provided we could see that the bin store had twisted in the heat over summer largely due to it being stained black. We always try to help our customers in any way we practically can and we are sorry you were not satisfied on this occasion.

Regards

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Rated 1 out of 5 stars

Bin store turned up with piece broken

Bin store turned up with piece broken.
The kit is really cheaply made and not really fit for purpose. I had to collect it from my clients after my team had assembled it and provide them with a refund. I will be either skipping the store or putting it on Facebook selling for free to get it out our yard.
Very disappointing.

November 7, 2024
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Reply from Summer Garden Buildings

We are sorry to hear that your customer did not like the bin store. We are unsure why your team decided to assemble something if it was damaged but we are sure this would not have helped. This is our most popular bin store and unlike many retailers we are happy to offer a replacement parts service for all our customers. We can still assist now we have been made aware of the situation so please contact us with the part number if this helps you out.

Rated 5 out of 5 stars

They kept me informed all the way.

Great product very well engineered and best of all easily assembled.

November 11, 2024
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Reply from Summer Garden Buildings

Thank you for your marvellous review. We love the Gazebo 372 as well and we are pleased you did. Many thanks.

Rated 4 out of 5 stars

The instructions on how to build the…

The instructions on how to build the shed were ok. All the pieces were numbered. However, I feel that the shed is impossible to build by two people in 1-11/2 hrs.

November 12, 2024
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Reply from Summer Garden Buildings

Thank you for your honest review. We would expect it to take a while to construct but hope you are pleased with the end result as it is well worth the effort to save so much money compared to a timber shed. At least there is no future maintenance required which will save time in the future.


Rated 5 out of 5 stars

Great quality and value

Great quality and value and very efficiently delivered.
Easy to build and all parts included

November 12, 2024
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Reply from Summer Garden Buildings

Hi
We really appreciate your wonderful review. We are really pleased that you were happy with the delivery and quality of our best selling bin store.
Many thanks

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Rated 5 out of 5 stars

Arrived on time as said eary to put…

Arrived on time as said eary to put together wife and I put it together in 4 hours looks great down side black self tapping screws to fragile kept snapping the rest perfect

November 8, 2024
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Reply from Summer Garden Buildings

Hi
Thanks for your 5 star review. We are pleased that overall you are happy with the gazebo and you found it easy to assemble. If you need any screws still please let us know.

Rated 5 out of 5 stars

CARPORT

Went together well, very helpful when I called up with a question, good quality, looks great

THANKS DAVE

November 6, 2024
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Reply from Summer Garden Buildings

Hi
Thank you for your 5 star review. This is our most popular gazebo and you are right it is very well made. We are pleased we were able answer your query. We are always here to help.
Many thanks

Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this company, excellent products very strong metal was used on our pergola, also very easy to assemble, delivery was only 2 days after we ordered.

November 5, 2024
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Reply from Summer Garden Buildings

Hi
Thank you for your lovely review. The gazebo 372 is our most popular and we always try to have loads in stock ready to deliver.
Best regards
Cameron

Rated 5 out of 5 stars

Good packaging

Good packaging, delivered on time and kept me updated on delivery. Great service and item. Would definitely use again.

November 2, 2024
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Reply from Summer Garden Buildings

We are really pleased that you were impressed with your metal shed and that everything went as smoothly as we like. We appreciate your kind comments and would love to deal with you again.
Regards

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Rated 5 out of 5 stars

I purchased two lean-to gazebos for the…

I purchased two lean-to gazebos for the purpose of re-purposing them to suit my rear garden project.
From the initial telephone conversation with Johnathon I was met with professionalism.
Not only did he understand what I was proposing, I was offered a discount on the parts that I wasn't going to or the offer of other parts like a jointing kit that I might need.
On receipt of my gazebos(on a date I specified)I noticed damage to one of the boxes but failed to notify anyone about it.
One month later when I opened the boxes I found one part to be damaged,now I was expecting to pay for a replacement part(and did offer to) as I had left it so long but one email to Johnathon and I was replied to the same day and received the wonderful news that although It had been a month before I told them of the situation that they would be replacing the part free of charge and my replacement part was delivered the same
week.
I've read other people's reviews and I'm surprised to hear some negativity, please I urge you not to take any notice.
This product turned up on time,
Was relatively easy to assemble keeping in mind I re-purposed my purchase and is of excellent quality and there customer service is second to none.
I wouldn't hesitate to order more products as and when my customers require.
Thank-you Johnathon.

October 18, 2024
Unprompted review
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Reply from Summer Garden Buildings

Hi

Thank you for your brilliant review. It is always nice to hear from someone when everything goes right and not just when it goes wrong. We particularly appreciate the time you have taken to write this review. It made Jonathon's day!

Many thanks
Cameron

Rated 5 out of 5 stars

Great customer service and product

Great customer service and product. Thanks

October 13, 2024
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Reply from Summer Garden Buildings

Hello,

Thanks for taking the time to leave such a great review. We're thrilled to hear you were pleased with your bin store and our professional customer service!
We always aim to provide great service and products for all our customers.

Many thanks,
Summer Garden Buildings

Rated 3 out of 5 stars

The instructions weren't the easiest to…

The instructions weren't the easiest to follow. If two people can assemble it all in 1.5hours then take a bow. I'm left with a few plastic items that there's nothing to say what to do with. There's some small holes in the middle of the door and roof panels - smoosh the random leftover bits into them? We had to bend quite a few of the panel edges of parts to be able to screw things together. Apart from that the shed, once built, looks nice.

October 5, 2024
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Reply from Summer Garden Buildings

Hello

Thank you for your review. We are happy to hear that you like the look of the shed despite a few hiccups along the way. There shouldn't be any holes left over but if you contact us with some photos I am sure our experienced customer service team will be able to help you with any minor finishing touches.

We look forward to being of assistance.

Summer Garden Buildings

Rated 5 out of 5 stars

Well made product

Well made product, with a short delivery time. The one query I had was promptly responded to and corrected immediately.

October 3, 2024
Summer Garden Buildings logo

Reply from Summer Garden Buildings

Hi

Thank you for your review. We are happy to hear that you are pleased with your gazebo. We think it is a great product. It's good to hear our experienced customer service team was able to help with your enquiries!

Many thanks,
Summer Garden Buildings

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Rated 5 out of 5 stars

Excellent communication

Excellent communication. Good value, a very nice product. prompt delivery

October 8, 2024
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Reply from Summer Garden Buildings

Hi

Thank you for your 5-star review!

We're delighted to hear that you're pleased with your bin store and that the delivery went smoothly. We particularly appreciate your kind comments regarding the service we provided.

We appreciate you taking the time to leave a review.

Many thanks

Summer Garden Buildings

Rated 4 out of 5 stars

Easy to build

Store is easy to build. Fits together ok. It's not perfect, but good enough. Feels a bit lightweight, but now that it's bolted down and has 2 coats of wood preserver, I'm happy. The proof of the pudding will be how it survives its first winter. That's what earns the fifth star of this review.

Oh and delivery was super easy. Great service.

October 4, 2024
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Reply from Summer Garden Buildings

Hello

Thank you for your honest review. The bin store is very good value and from the thousands we have sold we can reassure you that it should last for many years, not least because you have followed our advice to fix it down and give it a good coat of preservative. We recommend fixing down any lighter weight garden buildings or any without a floor as a matter of course.

We are happy to hear that you were pleased with the delivery and with our service.

Thank you

Summer Garden Buildings

Rated 1 out of 5 stars

35 years of reading drawings detailed…

35 years of reading drawings detailed ones especially!!!!! These instructions on a 13x 20 garage are absolutely shocking , build time 2 men 6/8 hours complete rubbish over 2000 components, small nuts and bolts ect
The build time is Purley a sales gimmick I would personally wager 10k on 2 men building this low quilty multi time consuming slowest possible component application EVER !!!!! In 6/ 8 hours !!!!The sales is to sell please don't fall for this if your not gonna build yourself as your hired labour will either walk away or charge you a hell of a lot more !!!! I hope somebody takes note in my post
thinking this cheap product .
The 6/ 8 hours is a gimmick thinking your getting a good deal but the reality is BOUGHT FROM CHINA LOW LOW QUALITY WITH BUILD TIMES QUOTED FROM THERE SMALLEST PRODUCT JUST TO SELL

BEWARE !!!!!!!!!!!!!

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Well made

Well made. Excellent product and very fast delivery five star’s, the instructions were not the best to follow number on the items would help.

October 3, 2024
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Reply from Summer Garden Buildings

Hi

Thank you so much for your 5 star review!

Your feedback about the build instructions is appreciated and we have noted your suggestion for improvement. We hope our YouTube video was helpful in clarifying anything that was unclear to start with.

We're glad you're happy with the finished bin store.

Best wishes

Summer Garden Buildings

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Rated 1 out of 5 stars

Poor quality structure

Poor quality structure. Missing parts and terrible instructions. I'm sorry I bought this. It looks pretty ropey.

October 2, 2024
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Reply from Summer Garden Buildings

Hi

We were sorry you were disappointed with your finished bin store so we have reached out to you in order to help. From the photos you provided we can see the doors are fitted incorrectly. The doors simply need to be swung round the other way to finish flush. Thankfully we created an assembly video specifically for this popular product to help all of our valued customers. We emailed this to you prior to the delivery. It is rare for there to be any parts missing but we always happy try to help our customers in any way we can so we have posted the parts you asked for. If you need further assistance please don't hesitate to contact us .

Regards
Summer Garden Buildings

Rated 5 out of 5 stars

Extremely fast delivery

Extremely fast delivery. I fact next day. Absolutely wonderful.
Very good quality materials. And relatively simple to erect. Definitely requires 2 people but that's to be expected with long parts
Thanks you.

September 9, 2024
Summer Garden Buildings logo

Reply from Summer Garden Buildings

Hello

Thank you for a wonderful review. We are glad that the delivery was on time and that the gazebo met your expectations.

You are right that an extra person to hold the other ends of the longer parts is very helpful and makes the assembly a lot easier.

We hope you enjoy the benefits of your gazebo for years to come.

Regards
Summer Garden Buildings

Rated 2 out of 5 stars

A flimsy structure

Although the bin store was delivered efficiently, having seen it constructed I am disappointed. It doesn't look too bad, but It feels as though it will last about a year. It is very flimsy, and all the fittings about as cheap and lightweight as possible. Luckily it was erected by a skilled joiner, but the catches on the doors are horribly small and fiddly. This means you have to hold up each door in order to manipulate the catches in and out.

September 3, 2024
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Reply from Summer Garden Buildings

Hi- We are sorry that you were disappointed with your bins tore. Have you used the base anchor kit supplied with the bin store. If the bin store is suitably constructed, located and firmly fixed down it should not be flimsy. If you are able to send some photos to us we may be able to help.
Many thanks

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