Received after an unexcetably long time an item- swimsuit that was completely unlike the advertised item interms of colour, sizing and quality, and was overall 'nasty'. I immediately complained and r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Capacity and attitude to returns or replacement is not service oriented. I ordered tow swim suits the same size. One came correctly and the other a size, clearly marked, smaller. When i asked for an... See more
Ordered three items, but was only sent two (despite the shipping info saying they sent three). Company has refused to issue a credit, despite acknowledging not sending the third item. Tried to retur... See more
I ordered a few bikinis naively thinking that it would be an easy process to return any unwanted items. The reality couldn’t be further from the truth as no one from customer service will send me a re... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total Scam
I purchased a swimsuit from here back at the beginning of May and still have not received it. No updates. No response from them. This company is obviously a scam. A $45 lesson learned.
I ordered $100 worth of swim suits to…
I ordered $100 worth of swim suits to get free standard shipping. Their standard shipping says 7-12 days. It has now been a month and still no suits. I looked at the Order information on their website and it basically says to keep waiting. We’ve emailed back and forth, and each time they responded with reassurances in broken English that don’t lead anywhere. Now, after reading these reviews, I’m not optimistic.
This company is such a scam
This company is such a scam. Purchased two swimsuits that did not fit, emailed to get a return label since they advertise free returns, and was told that I had to pay to mail them back…to China. Paid another $30 to mail it back with tracking and it has been held in customs for weeks. Company refuses to refund my money and responds in broken English. $100 down the drain. I can’t believe they are allowed to operate in the U.S. and scam people through social media and false advertising.
So very disappointed with this company
So very disappointed with this company. My package was lost in the mail and they refused to help or replace at all. We went back and forth on email and they just kept sending the same response - here’s your tracking number, take care of it yourself. I called USPS multiple times and they said it had returned to sender. I sent this information to sunikini and they continued to disregard me. They never offered to do anything to make it right. They took my money and refused to refund me or reissue the order. If you care about customer service, do not order from this company.
DON’T DO IT
Like everyone else, just don’t buy anything from them. Returns/Exchanges are to CHINA! I purchased $240 worth of suits thinking I’d return some or most of them.
I went to return all of them bc of fit and the return trackable shipping back to China was $250. That was after being hassled for 4 days. I had a tip that if I used USPS it is not trackable outside of the US and then the company claims they *never* got the items back.
The suits themselves are ok. But the return policy definitely makes it easy for them to NOT have anyone return or exchange anything.
Won’t make this mistake twice! Buyer beware!
If I could give 0 stars I would
If I could give 0 stars I would. Complete scam of a company as others have said. I ordered 2 suits. Neither had the bottom coverage I was hoping for and one had colors that were off from the website photos. Requested a return and have been going back and forth with them with them questioning me about my reasons, asking if I checked the size charts first, and offering to give me 15% back and let me keep the items. This is the email I got from them which is barely English:
Thanks for your reply , sorry for this items did not fit you , actually for return , customer should pay for the shipping fee , so for this item , we suggest you can keep it for your side , then we can apply some 15% compensation to you ,you keep the clothes ,is that OK ?
because it takes time and shipping to send back and also need pay for extra cost,
I wish I had come here first and read…
I wish I had come here first and read the reviews before ordering. I ordered one swimsuit & it did not fit. Tried to return, after reading the return policy, which made it seem easy & hassle-free. It is not & exactly how every other complaint describes it. They hassle you in email, and force you to keep the product or pay for shipping that’s more expensive than the product or pay for more shipping for more products that you don’t want.
“ Thanks for your reply , sorry for this size did not fit you , actually , for return , customer should pay for the shipping fee , so for this item , we suggest you can keep it in your side , then we can resend another size to you , you just need to pay for the shipping fee, will you accept it ? ”
You better make sure you get the right size!
I ordered one of their bathing suits and it did not look good on me. It was slightly too small and because I have a long torso it did not hit me at the right spot. I emailed the company as I wanted to return it. She tried several times to encourage me to keep it but after 5 or 6 emails I explained that I just wanted to return it. She then emailed me back and said I had to return it to China and had to pay to have it sent back with tracked shipping! That shipping would cost me three times what the bikini cost! If you are going to buy from this company then make sure that you are going to like it (which is impossible to do) and make sure you order the right size (which is also impossible to do these days).
Terrible quality!
Terrible quality and when I requested to return the items for a refund here was their response:
"Thanks for your reply , really sorry to heard , first , for the items not meet your requirement , we just sorry for that , maybe the quality is not the best ,but wish you know , this item , it just with bargain price , When you place order , you ever considered that, right ?
If you really want to return , we will accept it , please note you are responsible for return shipping cost , it takes times and shipping to send back, if possible , we suggest you can just keep it for your side"
Even they are admitting that the quality is terrible. Wish they would have just said that on their website
Don’t use this company
Don’t use this company. 4 months later and I still have no suit and no response from the company
Company refuses to issue a credit for an item not sent and has been impossible to deal with for a return
Ordered three items, but was only sent two (despite the shipping info saying they sent three). Company has refused to issue a credit, despite acknowledging not sending the third item. Tried to return one item and have been met with nothing but roadblocks - trying to get me to order something else despite my repeated emails that I don't want anything else.
Their website claims "easy" and "free" returns. Nothing they claim is true.
Scam Alert
Scam Alert! The fact that they have a photo of a Trustpilot review score of 4.8 when in reality it’s only 2.6 is the first red flag. The fact that returns are more expensive then the product itself sure makes it easy for them to keep the money that you paid for a poor quality product you have to throw away. I was never sent a confirmation email nor given an order number which they require to make a return.
HORRIBLE!!!
HORRIBLE!!!! RETURNS are to CHINA which is states nowhere on their website. Run from this company
Crappy products zero return policy
Crappy products, crappy customer service.
Free returns mean you pay to ship it back to China. No stretch in the fabric at all and very itchy. Don’t order.
Zero stars is possible
Zero stars is possible. Returns are a giant hassle! They kept just telling me to keep and refused to give me a RA number or address. After a week and threatening to report fraud to credit card company I finally got an address in chine.
These positive reviews are a sham.
They are an awful company
They are an awful company! I paid for 3 swimsuits so $90 worth of stuff. I waited a couple weeks then it says delivered so I go to my mailbox and look and nothing was there. I preceded to email the customer service line and all they did was email me back a screenshot of the tracking which I already had and said “it says it’s delivered check carefully”. I think I would notice if there was anything in my mailbox!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








