From start to finish my experience was faultless. Nothing was ever a problem, I felt safe and informed at all times. I would have no hesitation to recommend the tour company and product. A fantastic... See more
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Sun island tours provided great service throughout my Greek island tour. It was well organised and the tour guides were very informative of sites visited along the way. Sunquest organisers oversea... See more
I loved the fact that this is an Australian company and I can pick up the phone and chat. Emails are great for those strange questions. Your reservations staff were fabulous too. They understoo... See more
Company replied
We did a Turkiye tour with Sun Island. There is a lot of info, very informative, experienced guides. We could have done without the sales pitches - felt quite pressured to buy jewellery, ceramics. Su... See more
Company replied
Company details
About Sun Island Tours
Written by the company
|
Sun Island Tours is Australia's leading niche wholesaler for the Mediterranean & Middle East, with over 30 years of experience. |
Contact info
Suite 330, 410 Elizabeth Street, 2010, Surry Hills, Australia
- +61 2 9379 0600
- info@sunislandtours.com.au
- www.sunislandtours.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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We very much enjoyed visiting such…
We very much enjoyed visiting such wonderful historic and significant locations and sites.

Reply from Sun Island Tours
Fantastic customer service
Fantastic customer service! All enquiries are actioned quickly and each consultant i have dealt with has been super friendly and helpful.

Reply from Sun Island Tours
Sun Island Tours are very easy to deal with
From start to finish Sun Island Tours answered questions and provided information in a very quick and easy way.
Very responsive to enquiries and…
Very responsive to enquiries and questions about the tours to Cyprus. A very smooth process to pay and receive documents.
I only received professional assistance…
I only received professional assistance on all transactions
Katie was wonderful
Tim was amazing as I had quite precious…
Tim was amazing as I had quite precious clients and detailed itinerary he advised and guided me all the way.
I find everyone in res so friendly and…
I find everyone in res so friendly and nothing is too much trouble. The itineraries are well put together (FIT) and it all "works".
Thank you for being you!
Service was minimal
Lots of tours to wade through on the website, only to find out the tour is not happening at all in 2026 or not in the month we wanted. When I emailed a consultant to ask for assistance, I was given little or very basic information. I felt like they were only interested in corporate clients, not a tour for 2 people.
Consequently when it came down to the wire, I chose a company that gave good service and went the extra distance to advise and guide me.
After all if there is very little service before purchase, you’d wonder how good the service would be if you needed urgent assistance during the tour.

Reply from Sun Island Tours
Seemless booking process
The booking process has been very efficient. Everyone I communicated with listened to my holiday needs were met. I’m looking forward to the tour in a few weeks time.
Well planned making our holiday…
Well planned making our holiday carefree and enjoyable. Thank you
love working with your team
love working with your team . Katie is a joy to work with . always helpful and nothing is a problem
excellent service and knowledge from…
excellent service and knowledge from across the team
Good Experience, some more research on hotels needed
Overall the service from Sun Island tours was good. All the bookings for transfers were met, though communication of transfer pickup times being left via the hotels was sometimes compromised when not passed on - recommend you contact your clients directly via email rather than relying on third parties to pass information on. The second hotel in Athens, Electra Rhythm, was in the process of completing renovations, and the room provided to us was well below the standard expected

Reply from Sun Island Tours
I believe SIT have a great product
I believe SIT have a great product, however the timeframe to confirm sectors is too long. It took weeks to gain confirmations whereas other operators could confirm tours instantly or within 24hours.
Great communication and flexibiity.
Knowledgeable and helpful staff
Sun Island Tours staff, especially John S, are very knowledgeable, helpful and patient.
Sun Island Consultants very helpful and…
Sun Island Consultants very helpful and knowledgeable.
What a great tour our guide Alessio was…
What a great tour our guide Alessio was so good ! The days were easy to do … relaxed the stays in the hotels were above average and the food provided as great … also the service from the support staff at head office was exceptional… I had to email and ring a few times with certain extra requirements I needed and they were right on to it … I would certainly use this group again . Adele 😁
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