Sun Island Tours Reviews 

267
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

From start to finish my experience was faultless. Nothing was ever a problem, I felt safe and informed at all times. I would have no hesitation to recommend the tour company and product. A fantastic... See more

Rated 4 out of 5 stars

Sun island tours provided great service throughout my Greek island tour. It was well organised and the tour guides were very informative of sites visited along the way. Sunquest organisers oversea... See more

Rated 5 out of 5 stars

I loved the fact that this is an Australian company and I can pick up the phone and chat. Emails are great for those strange questions. Your reservations staff were fabulous too. They understoo... See more

Company replied

Rated 4 out of 5 stars

We did a Turkiye tour with Sun Island. There is a lot of info, very informative, experienced guides. We could have done without the sales pitches - felt quite pressured to buy jewellery, ceramics. Su... See more

Company replied

Company details

  1. Tour Operator
  2. also in
  3. Cruise Agency
  4. Travel Agency
  5. Travel Aggregator

About Sun Island Tours

Written by the company

Sun Island Tours is Australia's leading niche wholesaler for the Mediterranean & Middle East, with over 30 years of experience. 


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

267 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(267)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We very much enjoyed visiting such…

We very much enjoyed visiting such wonderful historic and significant locations and sites.

September 27, 2025
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Reply from Sun Island Tours

Thanks PauThanks Paul, great to hear you enjoyed your time in Türkiye.

It really is an incredible destination, especially with so much history and so many significant sites to experience.

John @ Sun Island Tours

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! All enquiries are actioned quickly and each consultant i have dealt with has been super friendly and helpful.

September 30, 2025
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Reply from Sun Island Tours

Thanks Sarah, really appreciate the lovely feedback.

Great to hear the team has been quick to respond and friendly to deal with. I’ll be sure to pass this on to everyone.

John @ Sun Island Tours

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Rated 3 out of 5 stars

Service was minimal

Lots of tours to wade through on the website, only to find out the tour is not happening at all in 2026 or not in the month we wanted. When I emailed a consultant to ask for assistance, I was given little or very basic information. I felt like they were only interested in corporate clients, not a tour for 2 people.

Consequently when it came down to the wire, I chose a company that gave good service and went the extra distance to advise and guide me.

After all if there is very little service before purchase, you’d wonder how good the service would be if you needed urgent assistance during the tour.

July 28, 2025
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Reply from Sun Island Tours

Hi Susie,
I wanted to clarify that the tours listed on our website include both 2025 and 2026 departures. The specific tour you originally inquired about was unfortunately not operating in 2026, which is why we provided three alternative options that closely matched your original preferences.
Since your initial inquiry, I can see there were 16 touchpoints where our team responded with tailored quotes and suggestions based on your travel needs. We strive to be helpful and responsive to all travellers, whether it’s for individuals, couples, or larger groups.
We appreciate your feedback and hope you have a wonderful trip with the company you’ve chosen.
Regards, John

Rated 5 out of 5 stars

Seemless booking process

The booking process has been very efficient. Everyone I communicated with listened to my holiday needs were met. I’m looking forward to the tour in a few weeks time.

July 27, 2025
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Rated 4 out of 5 stars

Good Experience, some more research on hotels needed

Overall the service from Sun Island tours was good. All the bookings for transfers were met, though communication of transfer pickup times being left via the hotels was sometimes compromised when not passed on - recommend you contact your clients directly via email rather than relying on third parties to pass information on. The second hotel in Athens, Electra Rhythm, was in the process of completing renovations, and the room provided to us was well below the standard expected

April 28, 2025
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Reply from Sun Island Tours

Thanks Rodney, we appreciate the detailed feedback.

Great to hear the overall service was good and that all transfers were met. Your point around transfer times is fair, and we’ll review how these details are communicated so clients aren’t relying only on hotel messages.

We’ll also raise your comments about the Athens hotel room standard with our local team.

John @ Sun Island Tours

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Rated 5 out of 5 stars

What a great tour our guide Alessio was…

What a great tour our guide Alessio was so good ! The days were easy to do … relaxed the stays in the hotels were above average and the food provided as great … also the service from the support staff at head office was exceptional… I had to email and ring a few times with certain extra requirements I needed and they were right on to it … I would certainly use this group again . Adele 😁

April 27, 2025

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