Sunsetchalets Reviews 

7
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.3

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(7)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

The .co.uk country code is a flagrant deception to hide the fact that this is a Chinese retailer. I paid more than £40 for a "Joe Browns" handbag and the fact that the payment was in yen, and that I was also charged for currency conversion, was the first indication that I was not dealing with a UK company. 3 weeks later a tiny battered package containing a pair of sunglasses was delivered. Like others, I was offered a partial (32%) refund in return for keeping the goods. Even if I wanted some cheap knock off sunglasses I certainly wouldn't agree to paying about £30 for them which would be the cost if I accepted (and received) their offer. I have no expectation of getting my money back but this company should not be able to use a UK domain name to scam British customers. UPDATE The website has now been taken down

April 23, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Don't touch this site

Don't touch this site, it is a con.
In Nov 2021 I ordered what I thought was Boots and a dress from Joe Browns outlet, allegedly in a half price sale but this site has nothing to do with JB.
They took £78 from my account and sent a cheap blue scarf. When I e mailed them, they pretended it was a mix up and said they would let me keep the scarf for half the total amount; I said I wanted a full refund and was ignored.
I raised a complaint with RBS who were helpful but wanted me to send proof of my conversations with them and needed screen shots which only some sent. In the end I gave up and put it down to experience. In future if something looks too good to be true, it's because it is.

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

Sunset Chalets Tracking Numbers Invalid

Following on from my review with Sunset Chalets (Re Joe Browns), please be aware that they claim to use Entraexpress.com for sending the item after they have defrauded you your money. I have contacted Entraexpress and they confirm that the tracking number given is not a valid tracking number. Their tracking numbers start with a 'D' followed by 20 numbers.

March 16, 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMED

I ordered Joe Browns boots in November last year. They cost over £40.00. Still not arrived although payment was taken immediately. I have been well and truly scammed!!!

January 23, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

BEWARE!

BEWARE! I placed a £30 order at the end of November for an item of Joe Browns clothing. Christmas has passed and nothing has arrived. Unable to track the order or contact the company via its website as these functions are not working. My email sent to the address that acknowledged my order returned as undeliverable. Appears to be a scam website.

January 3, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look