Sunweb.nl Reviews 

We had a great stay in Saalbach.
Hotel was great, also the rooms. People were nice. Place for your skies.
Skilift on the other site of the hotel. There were 3 big skilifts in Saalbach. Nice town, great bars.
Love the ski area. We like to come back.

Very good experience!
We booked a hotel and ski pass in Italy at Sunweb. . Perfectly arrangement; fast confirmation of the booking, clear emails, no complains at all! All the information and photos were as attractive as reality, and the hotel (Autentis) was an excellent choice! Very good price-quality.

Great staff and food located small family hotel . Food of good quality whit a good collection of wine. Helpful staf and a place for your suitcase on the arrival day and last day. A shower available on the last day before departure whit the bus. Very close to the lift and very easy to find you way back in the ski area.

Well organized by Sunweb as we are used to. However the apartment complex Saalback Residence by Vaya is poor and ladies at frontdesk are not willing to fix problems indicated. We have stayed at various Vaya resort in Austria, but this one is not worth the title Vaya.
Apartment did not have sufficient chairs for 6, not sufficient glases, plates etc. Both toilets kept running, light in bathroom was broken etc.
Ski locker was only big enough for 4 (apartment was supposed to be for 6)
Furthermore there is an Italian restaurant downstairs and the noice is poor.

So Vaya , get rid of this place or Sunweb, negotiated cheaper rates until this place gets the message

We spent our holiday in febr 24 in Fieberbrunn in Hotel Vaya. The hotel was great. It's a large hotel, but because of the way the way all rooms are spread over different houses, it doesn't look enormous. The rooms are fine, with a comfortable bed and a large bathroom. Every three rooms have their own sauna, but there's also a big sauna in the pool area. The restaurant is more than good: the choice at breakfast is enormous. I couldn't think of anything that was missing. In the evenings it was either a buffet or a menu from the card, with a choice of 3. The staff was very friendly. The ski area is big, thanks to the connecting gondola's en lifts. The view is stunning.

We stayed in Hotel Bel Horizon by Sunweb in Val Thorens. The area is beautifull and the slopes are great. One of the best in the world. The rooms in the hotel are outdated but clean. The staff is very friendly but the food is not so great.

It was my second time with Sunweb Winter Holiday. They have great prices. Like, ridiculously low prices for a full week skiing and everything included (or else, a discount card offered). The bus option is not so great as they stop at many places and the France option was about 17 hours which they don't tell you in advance, but you can suspect it via the very low price. Overall, I will use Sunweb again next year but to Austria haha

All was well organized. We unfortunately had to wait an hour for our transfer because other persons from Denmark lost his luggage. Bad enough for him. Other then that we had a great time.

Excellent hotel in Flaine and everything well organized

Sunweb is always well organised and the prices are good.

Definately not going to book at Sunweb anymore! bad customer service, They are very difficult to contact and they are not flexibel at all. we have paid €3200 incl. Skipas for 4 people for a stay in Austria. And in addition there were €400 mandatory cleaning costs extra and mandatory linen packages. Really scandalous. The apartment was super dirty and dusty, no closet space and way too small for 5! we had to leave everything in the suitcases. There were 2 pans to cook. We had to buy kitchen equipement ourselves, such as scissors and a cutting knifes. In addition, we had to clean ourselves first! Besides I believe Sunweb doesn’t know what they are renting.

After not having been on wintersport holidays for a trillion of years, we went this year with Sunweb. And it was such a great experience again. Wonderful hotel, wonderful staff, wonderful everything. Skipasses included and a great transport to the pistes. Also everything so very well arranged with plane tickets and transportation to and from the hotel. In one word: superb!

Super warm and comfortabel hotel. Loved the food, the spa, the room and the staff. Really felt at home.

Clear, useful website.
Their Email correspondence can be quite confusing, statements do (somehow) not always apply to you.

My holiday was below any level. The apartment was filthy.There were no towels and we had to wait an hour before we could check in, Because there were so many people complaining at the reception.
I called Sunweb after my holiday and I also filled in a form on their website. Weeks later I still have no reaction.

About a month after my holiday I received an answer from Sunweb. Apologizing for the inconvenience. I got 15% of my hotel costs refunded.
A nice gesture, thanks @sunweb. But I would rather have had a better holiday.

After a few weeks and an extra email I got a nice refund. So I changed from one star, to two stars.

We had booked a 10-person appartment in Saint Sorlin d'Arves. The house did not looked like the accommodation we had rented. Immediately on the first evening we spoke to the tourguide on site and also to the reception about the apartment. The tourguide said he knew the apartment was in poor condition. Until recently, students had lived there for weeks at a time. They had demolished a lot. according to him, Sunweb was slowly renovating the apartments. Strange that this was not communicated in advance and that we simply had to pay the full price. During the week we contacted the two tourguides and the reception several times. This did not lead to a solution. We were offered an alternative apartment after 4 days, in the evening. Unfortunately, this apartment had too few bedrooms, so this was no acceptable alternative for our party. We then contacted the tourguide about the customer care form and asked for a copy of the form that had been sent to Sunweb. This was not allowed and according to him, costumer care forms no longer needed to be completed. The Sunweb website stated otherwise.
Below is a list of what was wrong in the apartment.
* Only 1 key available for a 10-perons apartment (the other key was no longer available according to the reception)
* no key for the ski locker (which was also obviously too small for 10 pair of skis and snowboards)
* The apartment was downright dirty. The cupboards were sticky, the toilet was dirty, floor was dirty in the entire apartment. There were two rancid and broken brooms in the apartment. On Monday the lady at the reception came to clean the floor a bit
* There were many things that were really broken in the apartment. Two dining room chairs, a screw protruding from the stairs that injured one of the fellow travelers, The toilet door could not be closed or locked. After the reception had made the door provisional, it could be locked, but not simply closed.
* The shower was broken. The hose could no longer fit into the shower head. This has been fixed by reception.
* The second shower drain upstairs was clogged. They came back twice for this.
* There was only enough hot water for 3 times 2-minute showers. According to the reception, this had to do with the small boiler (Not acceptable after a day of skiing).
* too little crockery
* The lamps near the beds were broken, half pulled off the wall and the plug of one of the lamps was also broken. This could therefore no longer be used.
* The heating did not work in some bedrooms.
* There was no toilet brush or the like. The toilet roll holder upstairs was broken
* There was no vacuum cleaner, etc., available. Only the two broken and dirty brooms.
* The clothes rack was broken.
* Both hot tubs in the swimming pool were out of use.
* One of the two saunas was out of use. The sauna that was on had no lighting.
* The pool was dirty (dead flies on the ground).

All in all a very unacceptable stay. And I think the most frustrating thing is the fact that Sunweb was aware of this, and offered no real solutions at all!

Service and quality

These were Key for booking and accomodation

Holiday was great, but do not believe what sunweb offers on the website. The snowboard gold was a regular beginners board with very weak bindings, I send them proof that I paid extra money for the gold advanced board. The rental company told me they do not have an advanced board for rent. That sunweb only ordered a regular board and that it is misleading to ask their customers to pay more. Sunweb agreed that it was a regular board but did not want to give any money back for their miscommunication/advertising falsely.
Shame on you also the 24/7 service during your stay is not true, very late response.

All was very well organized! We arrived and all was arranged such as the booking at the Hotel, skipasses and other arrangements. The hotel was amazing and we had a wonderful vacation. Sunweb staff was available on very short notice with the one question that we had.

Good information, good reception, good location, good service in hotel, appartements old and basic but sufficient. No TV and a few times noise disturbance in the middle of the night.