SupaGlazing Ltd. Reviews 

258
•
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Terrible experience with this company For starters the start day of the job, we had a no show with no contact from the company, I had to chase it up myself, the follow up day arranged, anothe... See more

Rated 1 out of 5 stars

Don't trust this company. It's been a year since Supaglazing, Strood, damaged our carpet on fitting double glazing. It took 3 months for them to provide insurance details of the installer, 7 months to... See more

Rated 1 out of 5 stars

They appear to have done a runner and folded. It was really nice of them to take a £2000 deposit for a job for me with clearly no intent of even starting. Main phones to answer , mobiles disconnected... See more

Rated 4 out of 5 stars

More than pleased with the work Asa and his colleague carried out in our apartment. Despite there being some confusion at the start regarding the need for scaffolding, we finally got there and SupaGla... See more

Company details

  1. Glazier

Information provided by various external sources

SupaGlazing started as a family business in 1981, which has expanded tremendously over the last 37 years. The reason for this is the high quality products supplied together with good quick service and ethical trading – our customers don’t have to wait weeks and weeks for their windows etc. We are well known for our speedy delivery usually 2 – 3 weeks from a firm order. Our factory is situated at Strood and customers are welcome to visit and look around. We also have 3 showrooms situated around Kent.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

258 reviews

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2.3

All reviews

(258)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great Service and Quality product

Arrived at stated start time, very professional and polite fitters, very clean and tidy as they worked. Quality units fitted - very pleased with service and end results. Have recommended to another family member.

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Came to our rescue!

A few weeks ago super glazing came to fix my mum’s windows in a little bit of an emergency (I broke it 🙈) I was worried the window was going to fall out of her second floor apartment and gave them a call.

They were really friendly and helpful and someone came to take a look within a couple of hours! The Engineer was really friendly and went out of his way to help. They made the windows secure and safe and then came back the following morning and replaced the parts to make it good again. He also checked the other windows for safety and cleaned up after himself.
Mum was really happy and she’s always hard to please so that’s a miracle!

Would 100% recommended them and use them again!

April 18, 2020
Unprompted review
Rated 5 out of 5 stars

A++++

Very polite and friendly, quick and answered all questions would definitely recommend

March 17, 2020
Unprompted review
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Rated 4 out of 5 stars

This is the sixth time I have used Superglazing

This is the sixth property they have replaced windows on for me
Very pleased with the quality of the windows.
The fitters appeared to be very hurried. More care could have been taken whilst carrying items up stairs which resulted in damaged wallpaper. However the fitter did own up to this and accidents do happen. We have since had it invisibly patched.
Another team of fitters appeared to have spilt a mug of tea on a dressing table. This we found the following day as all three draws had wet clothes and a puddle of tea in them. The main upstairs bay window required some cement work which I would have liked pebble dashing to match existing. The other 8 windows had the pebbledash replaced to match by a different team.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Supa fast

Supa fast. Filled in online enquiry form. Heard back the following day, sales advisor George turned up on the Wednesday, surveyor John on Friday, job completed by following Wednesday.. Brilliant. Had a hole knocked out and a set of French doors fitted plus some bricking up.. Wish all building work was this fast. Supa job

February 25, 2020
Unprompted review
Rated 4 out of 5 stars

So far only had my front door one week…

So far only had my front door one week but no issues to date. Very easy process and no hard sell at all. Spoke with Tara on a few occasions to arranging fitting (had to rearrange due to strong winds and heavy rain) and nothing was too much trouble - Tara was extremely helpful and accommodating.

February 25, 2020
Unprompted review
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Rated 5 out of 5 stars

New Front Door

I contacted SupaGlazing about a new front door. A representative visited and was polite and helpful. No pressure selling. I was very happy with my quote. The workmen were polite and explained what they were doing and tidied up after. Extremely happy with the finished job. Would definitely recommend.

February 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, excellent service received. A very kind and caring company that did a brilliant job and also helped with the removal of my mum's conservatory! Thank you to all the staff at SupaGlazing

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

All staff were very friendly and…

All staff were very friendly and informative. The sales team are quick to respond to any enquiry and the fitting team all work well together and at a very good speed- I would highly recommend SupaGlazing Ltd to anyone looking at replacing their windows. We will certainly use them again for all our rented properties!

February 4, 2020
Unprompted review
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Rated 5 out of 5 stars

SUPER INSTALLATION

Supaglazing company was highly recommended to me by my sister who has used them on several of her properties, I will indeed recommend to others, work men were friendly and courteous, completed installation and returned the following day to ensure all was well. absolutely fantastic

February 1, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

After inviting some other companies to quote, Supaglazing were by far the most professional and competitive.
Their customer service was the best we’ve ever experienced.
We do highly recommend them.

January 10, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Absolutely terrible customer service has a front door installed over 8 months ago and still have not fully fixed the issues with the poor install and wanted paying in full when they first installed the door while fitting a door not as described I’m still waiting for them to contact me and fix the issues

November 5, 2019
Unprompted review
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Rated 5 out of 5 stars

First time I’ve installed upvc windows

First time I’ve installed upvc windows
The windows fitted perfect and were manufactured to a high standard
I’m impressed with the high security measures incorporated into the doors and window openings
Can’t wait till the next window job
Really enjoyed fitting them

September 24, 2019
Unprompted review
Rated 1 out of 5 stars

The worst customer service ever…

The worst customer service ever experienced, demanding full payments before works even started, missed start dates, poor fitting and quality.
Snagging not completed, threatening to remove their goods even though works not completed. Absolutely disgusting

September 19, 2019
Unprompted review

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