The set up was fine. The £10 I paid instore for the sim card was automatically & quickly discounted from the price of the unlimited plan. So the set up was extremely easy & included giving... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Switched to S.M during Covid as saw the offers and decided they were better than my current tariff on Giffgaff. I get unlimited everything for £16 a month. Most of the time it works well for me. Alway... See more
Company replied
I was given all the help I needed to sort the new sim card and the staff were extremely patient with me, considering at 86 I am not that computer literate. Apparently my notebook is not up-to-date eno... See more
Company replied
Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... See more
Company replied
Company details
About Superdrug Mobile
Written by the company
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Written by the company
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Contact info
United Kingdom
- help@superdrugmobile.com
- www.superdrugmobile.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly I love Superdrug sim and their…
Honestly I love Superdrug sim and their staff are even better thank yaaa to the diva who helped me called Nazia she’s a gem an icon and can’t thank her enough x
October 17, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Holly,
Thanks for getting in touch and letting us know Nazia was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Nazia,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Carmen
The Superdrug Mobile Customer Care Team
5 star all round
I took out a pay monthly SIM in August and the whole process has been smooth. The transition was easy and I was able to keep my number with no trouble. I wouldn't look to go with any other provider now. When I got in touch with the staff for some support on live chat they were really helpful too.
October 16, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Tiffany,
Thank you so much for leaving such a nice review and for letting us know that your experience with Superdrug Mobile has been positive and that you received efficient service when you needed help. It is much appreciated!
I am also glad to hear that the transition of your number was smooth and easy.
If you need anything else, please get in touch again, and we will be happy to assist you!
Marta
The Superdrug Customer Care Team
Nazia was very helpful kind and…
Nazia was very helpful kind and understanding
October 16, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Maria,
Thank you so much for taking the time to let us know how helpful you found Nazia. I’m going to pass your comments on to her. I’m sure you’ll make her day.
Please don't hesitate to pop back in touch if you ever need any help.
Hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
I had the best service from CARMEN this…
I had the best service from CARMEN this afternoon. Since this morning I've been trying to renew my phone with no avail. I managed to chat to CARMEN this afternoon and everything has now sorted out. She was very patient and guide me through the whole process. Thank you to you CARMEN
October 14, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Celestine,
Thank you so much for taking the time to let us know how helpful you found Carmen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great evening.
Thank you
Courtney
The Superdrug Mobile Customer Care Team
Excellent porting timescale advice
Just received my new SIM and wanted to know when best to activate as my current one is paid up for the next 8 days. Nazia helpfully explained that it takes 2 hours to activate and 2 days to port number, so best to wait until next week. Simples - I know that if I have any issues activating next week that I will be supported.
October 10, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Caroline,
Thank you so much for leaving such a nice review and for letting us know that your recent experience has been positive and that you received quick and efficient service from helpful Nazia. It is much appreciated!
We’re going to pass on your comments to Nazia to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
Reply from Superdrug Mobile
Hi Letty,
Thank you for leaving us such a great review! I will pass your comments on to Nazia, and I know she will appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Would like to thank Joshua for helping…
Would like to thank Joshua for helping to sort out my missing mobile sim I ordered but didn’t receive.
October 7, 2025
Unprompted review
Reply from Superdrug Mobile
Hey There,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to Joshua to let them know they did such a great job helping you out today.
Thanks, and have a lovely evening!
Carmen
The Superdrug Mobile Customer Care Team
Carmen gave quick advice for my…
Carmen gave quick advice for my accounts and sorted my tariff quickly
October 8, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Nicola,
Thank you so much for taking the time to let us know how helpful you found Carmen. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Joshua
The Superdrug Mobile Customer Care Team
Carmen was very helpful
Carmen was very helpful, helped me step by step with my problem and was very polite, the chat was very easy to use and I there was no wait
October 7, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Rebecca,
Thank you so much for taking the time to leave Carmen this lovely feedback!
I am happy to hear that she was polite and helpful, and it was easy to chat with her!
I will be sure to pass the comments on to her, and I'm sure it will make her day!
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day!
Marta
The Superdrug Mobile Customer Care Team
Martha was so helpful at solving my…
Martha was so helpful at solving my issue with superdrug SIM. Really pleased with the level of professionalism.
Thank you
Martha
October 7, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Siman,
Thank you so much for taking the time to let us know how helpful you found Marta. I’m going to pass your comments on to her. I’m sure you’ll make her day.
Please don't hesitate to pop back in touch if you ever need any help.
Hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
My account
I have been struggling to sort out my account and I have am now getting that done. Mateusz was more than helpful and communicated everything to me and helped me through the process.
October 6, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Robyn,
Thank you so much for leaving such a nice review and for letting us know that your recent experience has been positive and that you received efficient service from Mateusz, who was more than helpful. It is much appreciated!
We’re going to pass on your comments to Mateusz to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
Issue with number
Was having some issues and needed it to be sorted out and nazia helped me out with everything and made all the details clear and step by step wonderful person and professional and made everything go through smoothly and effectively
October 5, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Mali,
I appreciate you taking the time to share how helpful Nazia has been in sorting everything out for you. I'll be sure to pass on your lovely feedback to her. We're always here to help!
I wish you a lovely rest of your day!
Warm regards,
Mateusz
Superdrug Mobile Customer Care Team
Great customer service rendered to me…
Great customer service rendered to me by Nazia. My issue was results immediately right on the spot without stress.
October 5, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Sophia,
Thank you so much for taking the time to leave Nazia this lovely feedback!
I am happy to hear that the issue has been resolved immediately and effectively!
I will be sure to pass the comments on, and I'm sure they will make Nazia's day!
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day!
Marta
The Superdrug Mobile Customer Care Team
Problem sorted quickly
After days of trying to sort out problems I had been having with my superdrug mobile experience, Joshua from the superdrug mobile team was able to make helpful suggestions. He actually resolved the problems I was having with the mobile network and logging into my account. He was very quick to respond and helped me a great deal so that I could find a solution as quick as possible the same day I reached out.
October 2, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Ella,
Thank you so much for taking the time to let us know how helpful you found Joshua. I am going to pass your comments on to him, I am sure you will make his day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
I was speaking to Nazia who helped me…
I was speaking to Nazia who helped me very quickly with my data issue. Thank you so much.
October 2, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Jacqueline,
Thank you so much for taking the time to let us know how helpful you found Nazia. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Needed help today
Needed help today, I had Mateusz in chat online and he was really helpful, polite and sorted my issue no problem 😀
October 1, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Nicola,
Thank you so much for leaving such a nice review and for letting us know that Mateusz was polite, helpful, and sorted out your issue. It is much appreciated!
We’re going to pass on your comments to Mateusz to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
mateusz helped me with my chat about my…
mateusz helped me with my chat about my superdrug contract and he was extremely helpful patient and solved my problem amazing service mateusz
September 29, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Lily,
Thank you so much for leaving such a nice review and for letting us know that you received amazing service. It is much appreciated!
I am glad to hear that Mateusz was helpful and patient and solved your problem!
I am going to pass on your comments to Mateusz to let them know they did a great job helping you out.
If you need anything else, please get in touch, and we will be happy to assist you again.
Marta
The Superdrug Customer Care Team
Superdrug Mobile Customer Care
I spoke with Mateusz in the customer care team today to help with setting up a new sim card. He was very helpful and although this was through online chat he was so polite. I thought it would have taken longer to sort out but he was great!
September 28, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Suzanne,
Thanks for getting in touch and letting us know Mateusz was super helpful today, we really appreciate your feedback! I’m going to pass your comments on to Mateusz.
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
Joshua was very professional in helping…
Joshua was very professional in helping me out on the chat today.
September 25, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Laren,
Thank you so much for taking the time to let us know how helpful you found Joshua. I am going to pass your comments on to her, I am sure you will make her day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Aiden
The Superdrug Mobile Customer Care Team
Customer Centricity
Customer Support is indeed so supportive and believe in customer centricity. They keep their customers at the center of heart, what they do. Kudos!
September 23, 2025
Unprompted review
Reply from Superdrug Mobile
Hi Ramandeep,
Thanks for getting in touch and letting us know our team was supportive, we really appreciate your feedback! I’m going to pass your comments on to the team,
If we can help with anything else, let us know and we will be more than happy to help.
Thanks
Nazia
The Superdrug Mobile Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.