I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more
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Review summary
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here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more
The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more
The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
3.4
Average
31K reviews
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I like the hanger shorts but I’d prefer…
I like the hanger shorts but I’d prefer “white” which never ever seen to be offered. I doubt I’ll buy again until the. “white” hanger shorts are offered.
June 17, 2026
The quality manufactured in india is…
The quality manufactured in india is too bad. I ordered one 3 years back and i still have it. It is manufactured in turkey. You guys are ruining the brand by distributing the manufacturing to different vendors.
June 5, 2026
The jacket is really nice
The jacket is really nice, the purchase process was easy and shipping fast
May 26, 2026
Wish the buttons were metal
The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.
May 26, 2026
Sizing ran small
Sizing ran small.
Also your list of stores in this survey needs to be updated. Someone dropped the ball.
May 20, 2026
Items were delivered on time.
Items were delivered on time.
Tee shirts are as pictured on web site
May 20, 2026
The sizing isn't clear
The sizing isn't clear. I ordered British sizing and was sent clothing that was way too large. Why would you include that, as a British company, on the American site without notice that the clothing for this market will follow American sizing. I had to pay for shipping a return, as exchanges aren't an option. In the end, I paid money to end up with nothing.
May 20, 2026
Giving one star as it was the least…
Giving one star as it was the least options available. My order was mispaced in shioment and there is no ownership or initiative from superdry merchandies.
May 11, 2026
the worst shopping and customer experience
terrible customer service. you don't have a phone number so i have to jump through hoops just to get in contact with anyone from customer service. i still don't have my item and when i requested assistance with getting my address fixed, i was basically told it's my problem to fix with UPS (even though UPS themselves said that Superdry is responsible). and it's been 3 weeks and i have no item and no refund. if i could give you 0 stars i would
May 11, 2026
Delivery was super fast.
May 5, 2026
I bought $300 worth of merchandise
I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an extra $15 for the opportunity to purchase clothes from a brand that I like.
It's a horrible user experience. It leaves me feeling worse about SuperDry as a brand. I think you can do better.
April 29, 2026
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