Superdry US Reviews 

30,511
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 478 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the high quality of the products, noting their durability and premium feel. Many appreciate the stylish designs and innovative aspects of the garments, often receiving compliments when worn. Some also experienced quick delivery times, especially for gifts. However, many people were dissatisfied with customer service, reporting difficulties in getting support for issues like missing orders or incorrect items. Reviewers frequently noted inconsistent or confusing sizing, particularly regarding differences between US and UK measurements, leading to returns. Some customers also received products with security tags still attached or damaged items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with many praising the design, comfort,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of materials... See more

Order

Reviewers mention negative feedback about order, with many reporting issues such as receiving incorrect items... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast shipping and timely arrivals, even... See more

Customer service

People report negative experiences with customer service, often citing a lack of phone numbers and slow... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more

Rated 3 out of 5 stars

here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more

Rated 4 out of 5 stars

The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more

Rated 4 out of 5 stars

The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more



Company details

  1. Beauty & Well-being

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.4

Average

TrustScore 3.5 out of 5

31K reviews

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3.4

All reviews

(30,511)

482 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellence!

I had an excellent experience with Super Dry (in NYC and online shopping)!The range of clothing and accessories plus other products is highly impressive, with stylish and high-quality options to suit different tastes. The service was outstanding from start to finish—efficient, helpful, and genuinely customer-focused. The staff were friendly, knowledgeable, and always ready to assist online. Everything about SuperDry reflects professionalism, highest quality, and care! Highly recommended! I am one great Super Dry fan!

April 29, 2025
Rated 5 out of 5 stars

A great pea coat (moss green) at a superb price

A great pea coat (moss green) at a superb price. Always warm, fits well, never too hot. The wool blend actually holds its shape better than 100% wool. Wearing it a lot and not looking forward to taking it off for summer.
Order fulfilled quickly to my location in New York State despite having originated from Burton-on-Trent, U.K.

March 16, 2026
Rated 1 out of 5 stars

I am not pleased with the service.

I am not pleased with the service I. have received from Superdry. I had a hard time receiving communication for the return I needed to send back because I received the complete wrong shirt from what i ordered both in color and size. I ordered a shirt to replace the shirt I purchased in one of your stores in Orlando, FLA. I included the Florida shirt with the original purchase receipt in the box with the incorrect shirt shipped to me. I expected to receive a refund for the Florida shirt due to it being brand new with all the tags attached and the original receipt enclosed. I have not heard back from Superdry for my credit on the Florida shirt of $31.91. I did received my credit on my PayPal account for the wrong shirt that was shipped to me. I am very disappointed in the response from your company. I will be sending out my honest reviews to other sites as well.

March 13, 2026
Rated 5 out of 5 stars

Wonderful Vest/Gilet

Although I did not get a notification for the navy eclipsw fiji Gilet in size 6 being available I knew to check the website. Just an FYI I do not think the notification system when items/inventory return back in stock is working properly.

March 3, 2026
Rated 1 out of 5 stars

Literally had to return every single item

Literally every single item, 8 things, were all the wrong size. I had to return everything which was not an easy process. I'm highly disappointed in my favorite brand. It will be a long while before I think about buying
from Superdry again.

February 25, 2026

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