I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... See more
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Review summary
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here is my honest opinion. you guys make some good stuff, like i wear superdry daily....BUT you have a real problem with sizing like some of your shirts are XL and fit perfect, then ill wear a small i... See more
The company did a fantastic job in handling my order. Honestly I was a bit uneasy being that I really never heard of your company . My grandson wanted a coat from them. I have to say they were very... See more
The delivery speed is good, products are good. The only reason I gave 4 starts instead of 5 is because the main button on the shorts are sawn in instead of metal like Billabong's that is more durable.... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- customerserviceus@superdry.com
- www.superdry.com/us
3.4
Average
31K reviews
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They never would read my full email…
They never would read my full email until the fifth email I sent in all caps saying read my full email. All I asked was to double check the address I was mailing a return to because the address they gave me auto corrected to something different. This was a gift from Christmas so I wasn’t able to just submit a return on the website.
February 2, 2026
I love the jacket and the quality the…
I love the jacket and the quality the size run small and the customer service in the store very bad they refused to exchange my jacket just because I purchased it online saying they can only do return but I needed my jacket at this point because the weather was very cold and jacket came with broken zipper which is not my fault
February 2, 2026
I got wrong item and chat with custom…
I got wrong item and chat with custom service,no response for 3weeks
January 30, 2026
I ordered the Everest bomber jacket and…
I ordered the Everest bomber jacket and I was send a totally different jacket. I message customer service on the website and I didn’t get a response until after a week. I was told to return by mail or go to store to return or an exchange.Now I have to travel to the store to try and get an exchange because my daughter really wants the jacket. This is a big inconvenience for me. I don’t think I’ll ever order any from your website ever again. I understand people make mistakes but this was a big mistake, and customer service took way too long to respond to my message.
January 30, 2026
The worst experience ever
The worst experience ever. After almost a Month of my purchase I did not receive it yet.
January 26, 2026
Nice fit
Nice fit. XS for petite women. I'm 5'2 and 130. Only issue not warm enough for January winter. Need another layer underneath.
January 29, 2026
I love my coat
January 29, 2026
The fit is as expected and the delivery…
The fit is as expected and the delivery came quicker than expected. I had to order one size larger than my usual size and thanks to online recommendations I was able to do that. Very satisfied with quality of materials.
January 28, 2026
Built for the cold
I have had many different types of coats and jackets, but these jackets are the best that I have worn. When you put it on, it like a fortress against the cold environment
January 28, 2026
The selection is missing the edge that…
The selection is missing the edge that the old company had. Even a few 70s retro looking items would break up the dull generic preppy yawnfest that you offer currently. Please give it some thought. Thank you and good luck.
January 28, 2026
item out of stock but still available…
item out of stock but still available in website
January 26, 2026
Highly don’t recommend
I paid through Apple Pay which automatically enters your information. Somehow my shipping and billing address got changed to an unknown address. I don’t know how but I was still charged & never received my order and they won’t refund me. I’m highly disappointed I will never buy from this company again
January 26, 2026
I love it
My order delivered even before the delivery date, it was perfect no damaged
January 23, 2026
Horrible experience
Horrible experience. Will never ever shop with this awful company again. Buyers located in the US, this company DOES NOT HAVE ANY CUSTOMER SUPPORT!! You have to send emails ONLY !! If you never received your package or have ANY issues , you are ALONE with TOTAL IGNORANCE from the company. Stay away !
January 22, 2026
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