Superdry FI Reviews 

Scam. They advertise certain price and raise it every time you try to book. Total Scam.

You can't return orders. Sizes table varies too much.

Returning products is very difficult and expensive. It's also difficult to find contact details for customer service.

The delivery time was excellent as well as the quality of the products (as usually). When choosing the size I recommend to take one size bigger, especially if you are a Scandinavian

Very good quality and very fast delivery
All perfect

You have no instructions on how to do a reclamation on goods. The hoodie’s necline was so tight I can hardly get it on. Clearly not welI designed product. I would have kept it otherwise. And now I have to pay 20 euros postage to return it to Belgium from Finland!!
Other thing: the Finnish translation on your emails is awful! Misguiding, so I’d rather read English if you can’t get proper translations.

Returning product is a bit complicated process and it is customers responsibility to cover expences. This combined with partly google translator based website and emails with a broken language (finnish in this case) left me with feeling of disappointment. Customer service answered to my inquiry quickly (I changed the language into English). Products are generally good, but for now on I am probably looking into other direction.

Just what I ordered, size spot on. Very fast delivery.

We ordered a sweater for my daughter and went through all the questions to find the right size. However, when it arrived we discovered it was way too small.

I requested for a change of size through the online portal and went to post the parcel. I was shocked to find out I have to pay the postage of 29,90 euros. I then realized if the new size wasn't good either, I would possibly have to pay another 30 euros to return it. I find this unreasonable.

I contacted the customer service to see if there was any way to find another, more customer friendly solution but apparently there is not.

I have before loved Superdry products which I have bought at stores both in the UK and Finland and recommended them to others too. But now I feel cheated and very disappointed.

I hope Superdry can restore my trust in them but until that happens I advise everyone I know not to buy from their online store.

Return policy when buying online, no free return. Returning product from abroad back to Belgium warehouse is expensive and difficult. Will never do that again.

I ordered a jacket and went up two sizes from my normal size because I wanted a loose fit. The jacket barely fit me. When I went to ship it back I noticed that I would have to pay over 40€ in shipping and decided not to ship it back. I didn’t check the return policy before buying because I thought Superdry was a brand that was trustworthy and had good customer service. This was however not the case…

I am very disappointed with Superdry FI. I have never have such bad experience with a big company. My first parcel got lost somewhere and none was able to say something about it, lost in between the warehouse and the shipment. After 10 days of waiting (and with the estiamted date of the delivery approaching),after no information available, I contacted the help centre (the operator was nice and professional), who give me the option of refund or resend again my parcel. Of course in the meantime one of the item that I chose went out of stock...nevermind, I asked for the refund of the missing item and the delivery of the rest. The new order was placed imediately and now It is aspected to be delivered on 30 of November (Parcel placed the 7th of September...just 3 months!!!). I contacted again the service and they cannot do anything until 7-10 days because they need to wait that the parcel arrive in Finland. And my question is, what will happen if again the parcel does not show up on Posti?
This Finland Branch is simply a joke and I will never buy from them again.
Update: I increased the star from 1 to 3 because at the end I recieved my parcel before the 30th of November and because the SuperDry costumer service was nice and helpful. About the products everything is good and nice. Unfortunately, I made a mistake in choosing the size of one hoodie (it is too big, the size table is not precise, there is not a xs/s or m/l corrispetives) but I decided to keep it anyway because the return product system is too complicated, and I need to pay too much for it.

Even if there is a sort of happy ending to this story, in general, I suggest buying in the store because it is easier and faster.

Fast delivery and the product was what expected.

In these days it is ridiculous that customer needs to pay for return costs! Please revise how real webshops are running their business and learn something.
Same stupidity applies to the need to print return documents. Nobody has printers at home and during covid lockdown the office printers are not available either.

BE CAREFUL! DONT BUY! YOU HAVE TO PAY THE RETURNS! AND DONT TRUST IN THE SIZES!! SIZES ARE NOT REAL! I've paid 43€ for return a jacket (I used Posti from Finland and the cheapest way) that don't fit me because was too small and even following the instructions about the sizes they are too small!! I've lost 43€ that easy! SUPERDRY NEVER AGAIN!!

Parfait.....

There is no problem with your website. I love most of your products. However, the delivery times are way too long. The same problem always with PostNord. I ordered my stuff on 10.6., it’s 19.6. and I don’t have my stuff. Ridiculously, you sent me an email to rate your products! Well, I don’t have them... please, start using Posti or Dhl for Finland.

I recieved a mail saying my items have been shipped many days ago now and still when i go to track my shipment it has not been sent yet. Totally bad mailing system.

This is the second times that my command is canceled (or partially canceled) for an obscur reason (bad price during sales.... on all my items ? seriously ? 2 different times ?)

Time lost for nothing.....