Superdry Reviews 

10,561
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 719 reviews, reviewers had a great experience with this company. Consumers frequently praise the fantastic quality of the clothing, noting that the materials feel premium, the designs are stylish, and the apparel is comfortable for daily wear. Shoppers also find the online shopping platform very easy to use, while describing the staff and in-store service as genuinely welcoming and friendly. However, some people mentioned encountering frustrating delays with their deliveries, waiting many days without proper tracking updates or timely resolution. Additionally, a few reviewers pointed out that clothing sizing can be quite inconsistent between different types of items and that certain packages arrived with missing products.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the fantastic quality,... See more

Quality

People report positive experiences with quality, frequently praising the soft fabrics, stylish designs, and... See more

Delivery service

Consumers find delivery service to be quite mixed, with many reviewers highlighting fast shipping, prompt... See more

Order

Users describe ambiguous interactions with order, as many reviewers highlight fast delivery, smooth online... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as very friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.

Company replied

Rated 4 out of 5 stars

The webshop is easy to navigate & use & the Returns process is fair & made easy. Sizing is not consistent across different products like sweat tops, jumpers & T-shirts...... a Med in a jumper does... See more

Rated 3 out of 5 stars

Ordering and delivery was straight forward and efficient. The recent item received was not quite what I expected as I found the sizing misleading, it was two sizes up from one that I ordered before a... See more

Rated 5 out of 5 stars

I have bought several Superdry corduroy trousers, this one is perfect for autumn. Fine wale, midweight and beautiful leafy brown colour. Fit and length is exactly right as described. Superdry website... See more



Company details

  1. Shopping & Fashion

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(10,561)

724 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Good experience. Left alone to look around. When ready to pay i was met by a member of staff with good manners a smile and she wished me have a nice day. I know this seems simple but these days this isn't happening in most shop.

March 19, 2026
Rated 5 out of 5 stars

Something different

Superdry carry what I would call an untypical range of clothing, always something interesting and regular new products. The quality is generally above the typical high street standard, no not cheap, but 'ya gets what ya pays for' You do need to be aware their sizing is smaller than typical, so I usually go up one.

March 19, 2026
Rated 1 out of 5 stars

The dress was defective

The dress was defective. The hem was longer at the front and shorter at the back. I really loved the dress. Now I have to send it back

March 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look