Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
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Great quality in the clothing. Your online has a better selection
The customer service was excellent and they had good deals
Good experience. Left alone to look around. When ready to pay i was met by a member of staff with good manners a smile and she wished me have a nice day. I know this seems simple but these days this isn't happening in most shop.
Superdry carry what I would call an untypical range of clothing, always something interesting and regular new products. The quality is generally above the typical high street standard, no not cheap, but 'ya gets what ya pays for' You do need to be aware their sizing is smaller than typical, so I usually go up one.
Great selection. Staff wonderful enthusiastic and so helpful. Definitely will be back again soon
The dress was defective. The hem was longer at the front and shorter at the back. I really loved the dress. Now I have to send it back
Good quality jacket, delivery wasn't too long either
I love the quality and pricing on their clothing.
Very satisfied with my coat. The delivery was so fast and defiantly will be ordering again.
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