Superfood Market Reviews 

3,206
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, stating that orders took weeks or even months to arrive without proper updates. People also experienced extreme difficulties in obtaining refunds and mentioned that getting a response from support was nearly impossible. Some reviewers were happy with the unique items offered and experienced prompt, safe delivery during the holiday season. A few other people also felt that the products provided good value, arriving well packaged and in excellent condition. Consumers appreciated finding hard-to-find specialty goods at competitive prices when their shipping and orders went smoothly.

What people talk about most

Order

Users describe profound disappointment with their order experiences, highlighting severe delays and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying dramatically across... See more

Product

Reviewers share mixed feedback about the product. While some consumers praise the excellent quality,... See more

Refund

Clients share negative opinions on refund, highlighting severe delays and unresponsive customer service.... See more

Price

Customers had ambiguous experiences with price. While some reviewers found certain items fairly competitively... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since my review last week, the speedy response to which I am convinced was generated by AI, I have received no reply to my emails. I telephoned, eventually received an answer. Someone asked for my... See more

Company replied

Rated 3 out of 5 stars

I PUT MY ORDER ON 12TH JUNE AND RECEIVED IT EARLY AUGUST. THE FLOUR RECEIVED IS VERY GOOD AND USUALLY I WOULD GIVE A HIGHER SCORE. AS IT TOOK SO LONG TO GET THIS IS WHY I HAVE GIVEN A MUCH LOWER SCO... See more

Company replied

Rated 2 out of 5 stars

I ordered 2k of cashew nuts and the order arrived on time no problems. My complaint was that the quality and taste of the product was well below my expected standard. I am dissapointed with the... See more

Rated 2 out of 5 stars

The delivery took forever, several weeks! The box was crushed and the crackers I ordered were all broken. Looks like the box was at the back of the warehouse. Will not be ordering from this company... See more

Company replied


Company details

  1. Health Food Store
  2. Fair Trade Organization
  3. Fitness and Nutrition Service
  4. Online Food Ordering Service
  5. Organic Food Store
  6. Supermarket

Written by the company

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(3,206)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Wonderful

Fast delivery, which is always a plus.
Such a huge selection of products with a reasonable price tag. I love looking in the sale section too, can not beat a good bargain! You will leave with a big happy face 😊
So delighted I found them!

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great range and efficient service.

Superfood Market have a great range of products at fair prices. The quality of the items is good and comes well packed using biodegradable materials. The delivery time was speedy. Overall, a pleasant and efficient shopping experience.

September 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Love Superfood Market

I love that there is a one stop shop where I can buy my vegan ingredients at very reasonable prices. My goods where delivered very quickly and packaged really well. I will continue using Superfood Market for a long time! ❤️

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

Danger to celiacs and those with allergies.

I bought a product which according to the product description did not contain wheat. When it arrived I opened it and ate without reading the ingredients which was too small and covered by a sticker. I became ill as I’m celiac. I contacted the company and they really didn’t want to know and just sent a photo of the packet which didn’t draw. They don’t seem to want to take responsibility for their error.

September 13, 2024
Unprompted review
Rated 1 out of 5 stars

Parcel didn’t arrive

August 13, 2024
Superfood Market logo

Reply from Superfood Market

Hello

We are so sorry that you had a poor experience with us. We can not see any prior communication about this with us, so we would love the opportunity to put things right for you and therefore reached out to you via email to resolve this for you. Where possible we will do whatever we can to correct our shortcomings.

We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer.

We look forward to hearing from you.

Kind regards
Abbie

Rated 5 out of 5 stars

First order with Superfood-Market and a…

First order with Superfood-Market and a well deserved 5 stars, I will certainly place another order for Biona 100% Pomegranate Juice, excellent customer and delivery service.

Thank you

September 10, 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

We are glad to hear you had an excellent experience shopping with us and thank you for your kind feedback, we really appreciate this!

Thank you for shopping with us and supporting us - we hope to see you again soon!

Kind Regards
SFM Customer Service Team

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Rated 5 out of 5 stars

Order came in good time

Order came in good time, nice service and a great offer! Will definitely use again and like supporting small businesses x

September 2, 2024
Unprompted review
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Rated 4 out of 5 stars

Reliable

Reliable, prompt, competitive and packaging nearly environmentally friendly. Shame about the Bubble wrap!!

August 13, 2024
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Rated 5 out of 5 stars

Definitely recommend!

Easy to order, at a competitive price and very quick delivery. Shall definitely be a returning customer - the note of appreciation for my custom from the owners of the company was a nice touch! Would definitely recommend!

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

False Description on SOJADE soya milk

I ordered soya milk sweetened with apple juice 4 cartons - they arrived ok a bit battered, but they were not sweetened with apple juice and they had wheat in them. this was all in french - good job i am not allergic

when i queried it as contravening the trade description act i got eventually oh we will send you a return label send them back well i had already opened one. I thought it was me and opened another aside from that the business of sending back cartons of soya milk when it was not my fault was not on why does the punter have to pay the price. I explained it to them and they just did not answer, so i had to pour away the two remaining cartons. Well you might say so..../ but this was all for £12 refund they could have refunded it with out all the bother. Not a nice firm cheap and miserly and I hope they have not continued to advertise this as soya milk with apple juice.

July 20, 2024
Unprompted review
Superfood Market logo

Reply from Superfood Market

Hello

Thank you for sharing your experience with Superfood Market. We are so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting. In the meantime, we would love the opportunity to put things right for you and therefore have reached back out to you via your support ticket.

Where possible we will do whatever we can to correct our shortcomings.

We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer.

We look forward to hearing from you.

Kind regards
SFM Customer Service Team

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