Definitely not a superior experience
1. Adam, never returned to clean up his mess and left it for me to actually take off all the paper and cleaned up the mess that he left behind. He states online that he completes a job from start to finish, including the prep work and the cleanup, which is false.
2. There was not only a couple of drips. The whole bathroom had dripped marks all over it showing a truly unprofessional job.
3. Because Adam did not sand and clean up the sanding, it left a gritty texture which cannot be shown in the photos they can be felt in the bottom of the bathtub, which he had asked if I wanted a rough texture or a smooth texture, which I expressed that I wanted it to be smooth from a prior experience that I did not like the rough texture. I also mentioned to Adam that it was not only the bathtub that was gritty, but also throughout the walls that it left a very un smooth texture which is not at all what I asked for.
4. I originally requested that the whole bathroom be painted white, including the prior tiles, which were an off-white which Adam stated would match up to the white he was painting, so he covered the original white, which I brought to his attention that I did not believe that it would match the white that he was going to be painted and he stated don’t worry it will and I expressed to him that I hope so because I don’t believe it will match the white that he would be painting.
5. I also stated That the original Blue color that the tiles were was showing through the white and you could still see the blue underneath again something that was not addressed correctly during the work that was performed.
6. Upon further investigation of the bathroom, I noticed that he spray-painted my extremely expensive Moen showerhead, the shower bar for the curtain, the light fixtures, the outlets, the side of my vanity, which was just purchasing a year ago when I had a contractor come in and redo the bathroom, the screens to the window, and the accessories such as a towel holder in the bathroom.
7. Adam then stated he had to return to them redo the bathroom which he did a month after the original work was performed Furthermore making it very inconvenient for me to then have to take all of the items out of my bathroom, a second time.
8. When Adam returned yesterday to redo the bathroom the first thing he stated was he wanted more money! When I responded that he saw the original job, everything was discussed with him from the beginning and not only was given a quote but paid on that quote for a job that was not done to my specification or satisfaction. He then arrived with an attitude express, expressing his displeasure for having to return and also not being able to receive additional money. This behavior absolutely makes me believe that he will not honor his five-year warranty as he originally stated.
9. He entered and immediately got to work after arriving late and saw that a good 70% of the bathroom was covered in blue tape showing all of the mistakes that I could find so he could locate it easily. When Adam was done completing the work, I pointed out that you could still see the blue coming through the white, which he stated there was nothing he could do about that and no one would really see it anyway. I stated that no one else paid the bill but myself. I continued to bring, to his attention, the damages that were done to my bathroom in which I was told there was nothing he could do about that so not only am I out funds for a very poorly job performed on my bathroom, but also additional funds to have to replace all of the items that were damaged in the process of the work that was performed. I would definitely not recommend this company to anyone and would definitely recommend to look elsewhere for bathroom work to be completed by another company.
10. I also believe that he would not honor his contract since he stated that he was done completing the job to his satisfaction, not mine.
11. I am requesting a full refund for a job, not completed to my satisfaction, which I will need to have the bathroom addressed by a true professional, and also to cover the damages that were done to my bathroom. I am fully prepared to contact the Better Business Bureau to file a complaint as well as filing a complaint with Angi’s list and posting reviews all over the Internet because I did not read the reviews in the beginning, so I didn’t realize that this seems to be a regular occurrence of this company.