I have been ordering supplements from SuperSmart for many years now. They are one, among the very few suppliers of Nutraceutical medicines, whom I trust implicitly. They produce supplements which alig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m really satisfied with SuperSmart. I’ve ordered from them many times, and the products are definitely worth every penny. Their customer service is excellent. They respond very quickly, are alway... See more
Company replied
Thanks to the fast shipping and very reasonable prices, I've recommended this to people around me who have knee pain. Wishing you great sales!
Company replied
Thank you for producing such important and rare supplements!!! You're the only ones who can provide a solution when it's impossible to find elsewhere!!! Thank you for the quality of your products an... See more
Company replied
Company details
Written by the company
Supersmart’s commitments - A wide choice of dietary supplements and vitamins - Products at the cutting edge of medical research - Pharmaceutical grade products at optimal doses and in the most effective forms (see "quality comes first") - Raw materials that correspond to a code of ethics, which respects the environment and prioritises local, eco-friendly economies - Reliable information and advice related to dietary supplements and your health - A constant search for the very best value-for-money - Incremental customer benefits that reward loyalty (see "loyalty scheme") The history of Supersmart A pioneer in the European nutritional supplement market, Supersmart.com is today a major player. The Supersmart.com brand was one of the very first in Europe to market dietary supplements. Since 1992, we have offered a printed, mail-order catalogue, and have made our famous "Smart Drinks" available for sale in pharmacies. In 1996, the Supersmart.com website made its first appearance on the world wide web. Initially, the company imported products from the United States. But we very quickly developed our own formulations and packaging in order to offer our customers even greater value-for-money. Supersmart today Our guiding principles have remained the same for 25 years: to prioritise quality, safety, efficacy and scientific validation. Simple principles which have succeeded in securing the loyalty of an increasing number of customers. To whom we once again offer our sincere thanks! Supersmart.com now produces its own formulations, coordinated by a Doctor of Pharmacy and recognised specialist in nutrition. Selection of raw materials and control of the manufacturing process is managed by an agro-food engineer. Products are packaged in regularly-inspected laboratories that conform to current regulations with whom we work in complete confidence and transparency. The dispatch of products is handled by logistics professionals using the most innovative and effective tools available. We work directly with scientific journalists and translators who are specialists in the field of health. Last but not least, the friendly, cheerful ‘Smarteam’ is here every day to help you in whatever way we can. Please do not hesitate to contact us (see "contact") if you have any technical issues or problems with late orders, adding items to your basket … or any questions at all!
Contact info
BP3015, L1030, Luxembourg, Luxembourg
- +35226495557
- info@supersmart.com
- www.supersmart.com
4.5
Excellent
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Should be nil score
Should be nil score. They claim to be the UK partner agency for Van Ten a Chinese Company with whom I have requested a return of a wrongly delivered item . As their bot system prevents this I have phoned SSS Ltd 6 times over the last week. Each time I am put through to ‘reception’ where an automated voice asks you five times to wait to be put through to one of their agents. Then it says they are all busy so leave a message for them to phone back. On each occasion having waited in for a call each day,no one phones. Hence they are extremely inefficient or more likely a scam.
May 22, 2025
Unprompted review
Reply from SuperSmart
Hello,
We understand your frustration and sincerely apologize.
We'd love to talk with you to resolve this issue.
Would you agree to contact us before maintaining your public notice? This would enable us to offer you a satisfactory solution.
Thank you for your feedback,
The Supersmart team
I trust the company's product
I trust the company's products, the quality is trustworthy and the speed of delivery is also appreciated.
May 13, 2025
Reply from SuperSmart
Hello,
Thank you so much for your trust and kind words! 🙏
We’re glad you appreciate the quality of our products and our fast delivery.
Looking forward to serving you again soon! 🌟
Good job.
This company is serious when it comes to serving it's customers. They are fast to send out the orders. Their site is great and easy. Also, they treat their return customers with great deals and discounts. Keep up the good work.
May 13, 2025
Reply from SuperSmart
Hello,
Thank you so much for your wonderful feedback! 🌟
We’re thrilled to hear you appreciate our service and special offers for loyal customers.
We look forward to continuing to serve you with the best products and deals! 💪😊
I know frech ( level 3 of 6) and can…
I know frech ( level 3 of 6) and can read your messages, but since order are official documents I'd like to have this in english.
Merci
Ursula Mathes
May 11, 2025
Reply from SuperSmart
Hello,
Thank you for your message, Ursula! 🙏
To make sure we apply your preference correctly, could you please send us a quick email confirming that you'd like to receive all official documents and order-related communications in English?
This will help us update your customer file accordingly.
Thank you in advance, and we're always here if you need anything! 💚
Warm regards,
This is not a trustworthy company!
I purchased a product (order nº 2 471 708) on 04/16 and they did not deliver the product, did not contact me and did not respond to emails. After almost 1 month they gave me a refund! This is not a trustworthy company! I do not recommend it!
April 16, 2025
Reply from SuperSmart
Hello,
We sincerely regret the poor experience you had and understand your frustration.
Your order contained Akkermansia, a product that was temporarily affected by a logistical and technical issue during processing.
An informative email was sent to notify you of the situation, and after no movement was possible for several days, we proceeded with a full refund as a precaution.
We deeply apologise for the inconvenience and assure you that this incident does not reflect our usual level of service.
Should you wish to give us another chance, we’d be happy to offer personal assistance at gaelle@supersmart.com.
Kind regards,
Gaëlle – Supersmart
Supply of Chondroitin 6-sulphate
The company has provided the required product efficiently with no complications.
May 5, 2025
Reply from SuperSmart
Hello,
Thank you so much for your kind words! 💚
We’re glad everything went smoothly and efficiently.
Looking forward to serving you again soon at SuperSmart! ✨
Supersmart sell a lot of interesting…
Supersmart sell a lot of interesting stuff. More than jut the usual vitamins though they do all those as well. Ordering pretty straightforward - you may need to try a couple of times to get the offers to apply but they do work. I queried something and had a fairly quick sensible reply. Postage takes a couple if days but you do get good progress information. Very well packed. Bought from Supersmart a few times and will do so again.
May 4, 2025
Reply from SuperSmart
Hello,
Thank you so much for your detailed and kind feedback! 💚
We’re glad you appreciate our wide range of products and the clear communication throughout your order. We’re always here to help and improve your experience.
Looking forward to welcoming you back soon at SuperSmart! ✨
SOOOO BAD!!!! MALE MALE MALE
Completely unreliable, frauds, and clowns. Signed up repeatedly and never got discount, customer service does NOT exist. They dont answer phone calls, email, chats, nothing, once I put items in the basket the price raised by 2 euros each. Dishonest charlatans.
May 8, 2025
Unprompted review
Reply from SuperSmart
Hello,
We’re truly sorry to read about your experience and understand your frustration.
Please rest assured that we take your feedback seriously. Our aim is to provide transparent pricing and reliable service, and we regret that this has not been your impression.
Regarding the price difference you noticed when adding items to your basket, this is likely due to VAT adjustments based on your delivery country. If a VPN is used during browsing, the website may detect a different location, which can result in price variations at checkout. This is not a hidden fee, but a standard practice in accordance with international tax regulations.
We also apologize if our support team was not responsive enough. Please feel free to email us directly at gaelle@supersmart.com — we’ll be happy to assist you personally.
We hope to have the opportunity to improve your experience.
Kind regards,
Gaëlle – Supersmart
I will leave a bad review as I was…
I will leave a bad review as I was simply unable to order their product. I live in a big city, but their system does not recognize my address so, the website display an error. I live in the Netherlands and ordered a lot of product in UK.
PLease, make your website working ! ! !
May 8, 2025
Unprompted review
Reply from SuperSmart
Hello,
We're truly sorry to hear about the difficulty you experienced and we completely understand your frustration.
Our website should recognise all valid addresses in the Netherlands, including major cities, so it’s possible there was a technical issue or formatting error during checkout.
Please don’t hesitate to email us at gaelle@supersmart.com with your full delivery address. We’ll be happy to assist you directly or escalate the issue to our technical team to ensure it’s resolved promptly.
Thank you for your feedback, and we apologise again for the inconvenience.
Kind regards,
Gaëlle – Supersmart
I didn’t get my order and Support is…
I didn’t get my order and Support is not answering me. I think it’s a scam website.
April 28, 2025
Reply from SuperSmart
Hello,
We understand your frustration and sincerely apologize.
We'd love to talk with you to resolve this issue.
Would you agree to contact us before maintaining your public notice? This would enable us to offer you a satisfactory solution.
Thank you for your feedback,
The Supersmart team
My first order that I placed with this…
My first order that I placed with this company arrived with a missing item that I needed ASAP. When I contacted them, the representative Giovanni said this particular item required some special shipping conditions and that I would receive it 'later'. When? Who knows. Nobody warned me of this when I placed the order. They never mentioned the time frames and never answered my other emails after that, even when I asked for a refund.
After several weeks I still don't have my money back for the missing item and nobody replies to emails anymore.
I've never experienced this attitude with other companies.
UPD: After almost 1 month they finally shipped the missing item that 'required special shipping conditions' in a regular box, just like the previous items had arrived. They also stopped replying to my emails, even when I demanded a refund.
April 16, 2025
Unprompted review
Reply from SuperSmart
Hello ,
Thank you for your feedback. We're sorry your experience was only partially satisfying.
Could you tell us more so we can improve?
Best regards,
The Supersmart Team
Reimbursement never processed
I cancelled my order the same day. They reluctantly cancelled after a while (1-2 weeks) and promised reimbursement. But the reimbursement never happened. Order amount was 108,56€. Two months later nothing happened. No response from customer service.
March 16, 2025
Unprompted review
Reply from SuperSmart
Hello,
We sincerely apologise for the delay and lack of communication regarding your refund.
Following your cancellation request, your order was indeed cancelled, but a technical issue in our refund processing system unfortunately prevented the reimbursement from being finalised in a timely manner.
We can now confirm that the refund of €108.56 has been successfully processed. You should see it reflected on your original payment method shortly, if not already.
We deeply regret the inconvenience this has caused and remain available at gaelle@supersmart.com if you need any further assistance.
Kind regards,
Gaëlle – Supersmart
I am very satisfied of your products, but not to the courier company you selected
I am very satisfied of your products. They are clean and effective. But I do not like that you changed your courier. Packets takes over one week to come to Finland, before it took only two days.
April 18, 2025
Reply from SuperSmart
Hello,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
I did not receive my order and their…
I did not receive my order and their customer service team is not responding the entire week.
April 17, 2025
Reply from SuperSmart
Hello,
First of all, I'd like to offer you our sincere apologies for this situation, and for the long wait you've had to endure. It's perfectly understandable that you're disappointed, and I'd like to thank you for your patience so far.
Rest assured that we are doing everything we can to ensure that this type of incident does not recur in the future.
In the meantime, we've credited you with a small gift in your customer area to apologize for the inconvenience. Please log in to your account to find out more.
If you have any questions, please do not hesitate to contact us by e-mail or phone.
Best regards,
Reply from SuperSmart
Hello,
Thank you for your 4-star rating. We are glad to hear that you are generally satisfied with our services.
If you have any suggestions or specific expectations, feel free to share them with us.
Kind regards,
The Supersmart Team
I have been a customer for over 15…
I have been a customer for over 15 years and find their products and service excellent. The good quality and fair pricing keeps me coming back year after year.
March 16, 2025
Reply from SuperSmart
Hello,
Thank you very much for your positive feedback. We are delighted to know that you are fully satisfied with your experience.
Please don’t hesitate to reach out if you have any questions or need assistance.
Best regards,
The Supersmart Team
no feedback.
The good thing was that they delivered it quickly. What I didn't like: I wrote 3 letters asking to send a discount coupon for my first purchase, not a single response. Only an auto-reply(
April 4, 2025
Reply from SuperSmart
Hello,
Thank you for your review and for highlighting our fast delivery!
We’re sorry you didn’t receive a reply to your emails regarding the discount coupon. This may have been a technical issue, and we apologize for the inconvenience.
Kind regards,
Gaëlle – Supersmart Customer Service
Support doesn't respond to Letters at…
Support doesn't respond to Letters at all. I've already written 5 letters to the support team. Not a single answer.
It's been over a week, and the money hasn't been returned.
April 9, 2025
Unprompted review
Reply from SuperSmart
Dear Yurii,
We’re truly sorry that you’re still facing this issue, but we would like to clarify that we did reply to your messages, including one response sent on April 10th, 2025 at 10:20 AM. It’s possible that our replies ended up in your spam or junk folder.
Please check your email inbox (and spam folder) for our response. If you haven’t received it, feel free to contact us again at gaelle@supersmart.com, and we’ll be happy to resend the information or assist you directly.
We remain at your disposal to ensure your refund is processed properly.
Kind regards,
Gaëlle – Supersmart Customer Service
No money return
I ordered two products and have send one back (the reason is irrelevant). That has been more than a month ago and I have not received any money back since.
Update: I did receive the money back eventually.
February 22, 2025
Reply from SuperSmart
Hello Bernadette,
Thank you for sharing your experience with us.
I've checked your order details, and it appears that the order you mentioned contains only one item. Additionally, I couldn't find any other orders associated with your customer account, and we haven't received any returned products from your side.
To assist you effectively, could you please contact our customer service directly at info@supersmart.com? They'll be able to investigate your situation further and clarify this issue for you.
Thank you for your cooperation and understanding.
Kind regards,
Gaëlle
Customer Care Manager
Supersmart
Fast delivery and great products
Fast delivery, great selections of product. Recommended by my doctor.
March 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.