Support.com Reviews 329

Technician was professional and my problem was solved within minutes

The service addressed my issues, was streamlined and not too confusing, expensive, or time consuming.

Understandable and patien t in working with me, computer illiterate.

I had to call several times to get a technician scheduled for my computer, but once he finally called me, his work was very fast, accurate and helpful with some changes he made for me. Thank you, Roy!

After a tech called me back we finally got the issue resolved. He did ask if there was anything else he could do, and he did it.

John was most professional and addressed my issues

I am amazed at how the expert technicians were able to remotely move around my computer as if they had set it up themself, I cannot even do it... they were so knowledgeable it was scary! They were able to answer all my questions and gave me a secure feeling about what they were doing. I would recommend anyone that had any issues with their computer to these people! Thank you for your help and getting my computer back up and running.

excelent communication and problem fixed in a timely manner.!

24 hours after email request, live transatlantic phone call with technician loaded my computer, set up System Mechanic, and set it running. 6 minutes total, and everything is great.

Well knowledgable, clear, and right to repair

my experience was great because of my knowledgeable technician

Noel was very professional and solved my issues on 3 PCs during call. He was polite and friendly as well.

Technician was very knowledgeable and friendly. He made it a positive experience.

The company failed to tell me anything about the change of company or the new contact number. I have been with Support.com for a long time and I found that this change was very confusing. I should have been given better information regarding the change. All I was told was the price increase which is hard on me being on social security and 78 years old. I hope you feel that you can send me future information faster to avoid the confusions I have had. I almost quit the company because I didn't recognize the new company and thought it was a scam.

very polite, knowledgeable and fast at restoring my program

Problem was solved by Rainniel Santos. He was polite, patient, and explained things very well.

Alvin Jason Maligna was very personable and seemed to take pride in his work. He knew what he was talking about as he activated my 1 year System Mechanic Ultimate Defense and he added time to my screen time. Thank you , Alvin, I appreciate your help!