I am grateful for the customer service personnel, Mr. Robert Acevedo who helped us with exchanging damaged merchandise with professional courtesy. There was an initial miscommunication as to w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased Deruta plates to fill in gaps in my everyday china set. Very glad SLT still offers the style, this was my wedding pattern 10+ years ago. Everything arrived in good time and well-packed, alth... See more
Company replied
Ordered a set of beautiful fruit containers for my fridge through Apple Pay but did not pay attention correct delivery address. Daniel, customer service rep, was patient, understanding and going to... See more
Company replied
I ordered a bunch of drinking glasses for a party and had them expedited. Unfortunately, several of them showed up broken but Joe.F from customer support was beyond helpful. He was very quick and resp... See more
Company replied
Company details
Written by the company
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY. Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating. OUR PRODUCTS Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere. OUR COOKING CLASSES What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program. OUR STORES Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website! OUR ROOTS From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Contact info
6100 4th Avenue South, 98108, Seattle , United States
- 1-317-559-2041
- customerservice@surlatable.com
- www.surlatable.com
4.1
Great
581 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service!
I placed a large order recently and was very happy with the product. So beautiful! There were some issues with my order - a platter arrived broken and there was a missing set of plates. I spoke with Juan Hernandez in Customer Service and the issue was quickly resolved. I wouldn't hesitate to purchase from this store again. Customer Service was great!
November 13, 2025
Unprompted review
Reply from Sur La Table
Hi Donna,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with your products, and we’re glad Juan was able to assist you in resolving the issues quickly. We always strive to provide excellent service, and it’s wonderful to know that it made your experience a positive one.
We truly appreciate your kind words and your continued trust in us. If you ever need anything in the future, don’t hesitate to reach out—we’d be more than happy to help!
Advertisement
Customer service agent Adrian was…
Customer service agent Adrian was extremely professional in his voice, explanations, and abilities.
He is an asset to your organization and an outstanding brand ambassador.
November 28, 2025
Unprompted review
Reply from Sur La Table
Hello Carol,
Thank you for taking the time to share this wonderful feedback! We’re thrilled to hear that Adrian provided you with such professional and attentive service. He truly is an asset to our team, and we will be sure to share your kind words with him.
We’re grateful for customers like you and are always here should you need any further assistance.
Sur La Table Silicone Edge Slotted Fish…
Sur La Table Silicone Edge Slotted Fish Turner
The offer to add the a third Silicone Edge Slotted Fish Turner
is an amazing demonstration of customer service above and beyond. I am thankful and accept the offer of sending three for the price of two to the address in my current order.
I love your service to customers as much as I do the product.
November 28, 2025
Unprompted review
Reply from Sur La Table
Hello Francis,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the offer. We’ve gone ahead and added a third Sur La Table Silicone Edge Slotted Fish Turner at no additional cost, so you’ll receive three for the price of two.
They will be shipped to the same address listed in your current order.
If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your continued support!
Inflated Retail Pricing to Imply Bargain Sale Pricing
Sur La Table represented in an email that their Staub 4-piece Baking Set retailed for $342 (to imply a benefit at offering it at the "sale" price of $99.96). This deceptive behavior is disrespectful to the consumer. Amazon claimed the retail price was $169.99, and offered the same sale price as Sur La Table.
The nonresponsive reply to this review also is indicative of their level of concern for their customers.
November 25, 2025
Unprompted review
Reply from Sur La Table
Hi Brian,
Thank you for reaching out. I’ve looked into your concern, but I wasn’t able to locate an order under your name. To help me review the pricing and determine what may have happened, could you please share any of the following information?
Order number
The full name or email address used on the order
The SKU or a link to the item
A screenshot of the promotion or email you received (if available)
Once I have this information, I’ll be able to investigate further and get this resolved for you as quickly as possible.
Product was damaged in shipping
Product was damaged in shipping. The customer representative, Ian, was extraordinarily helpful in resolving the issue immediately.
November 25, 2025
Unprompted review
Reply from Sur La Table
Hello Michael,
Thank you for sharing your experience with us. We’re very sorry to hear that your product arrived damaged, but we’re glad Ian was able to assist you right away and get the issue resolved. We’ll be sure to pass along your kind words to him.
Your feedback means a lot to us, and we appreciate you giving us the opportunity to make things right. If there’s anything more we can help with, please don’t hesitate to reach out.
Thank you for shopping with us!
Advertisement
2 orders in, happy customer!!
This is the second order I made with this website and I have been loving everything!! I noticed a week after my latest order that something I ordered was now on sale. I called customer service and was connected right away (no wait time!). Ian helped price match this item to the current sale price and refunded me the rest. I’m super impressed with their service. Ian was so helpful!
November 25, 2025
Unprompted review
Reply from Sur La Table
Hello Esther,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve been enjoying your orders and that your experience with our Customer Service team has been so positive. It’s great to know Ian was able to assist you quickly and help with the price match—I'll be sure to pass along your kind words to him.
We truly appreciate you as a returning customer, and we’re grateful you took the time to share your experience. If there’s ever anything else we can help with, please don’t hesitate to reach out.
Thank you again for shopping with us!
Customer Support Center
I ordered some kitchen accessories and they ended up getting shipped to the wrong address. I worked with Carlos Rosales at their customer service center to figure out what the heck I needed to do. He was super friendly and helpful and solved my dilema.
Sur La Table sells top quality merch and I have always had good luck with them in the past. This shipping thing was just a weird anomoly.
November 19, 2025
Unprompted review
Reply from Sur La Table
Hi David,
Thank you so much for taking the time to share your experience. We're truly glad to hear that Carlos was able to assist you and help get everything sorted out. We’ll be sure to pass along your kind words—feedback like yours means a lot to our team.
We’re also happy to hear you’ve enjoyed our products in the past. If there’s ever anything else we can do to help, please don’t hesitate to reach out. We’re always here to support you.
Cheap chinese junk at exorbitant…
Cheap chinese junk at exorbitant prices.
November 11, 2025
Unprompted review
Reply from Sur La Table
Hello Daniel,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to provide quality products and excellent service, and we regret that we didn’t meet your expectations this time. Please reach out to us directly at 317-559-2041 so we can look into this further.
Ian was awesome
Ian was awesome! Very nice and helpful. Was able to verify my return and help me out and got back to me under 10 min great service need more people like him!
November 12, 2025
Unprompted review
Reply from Sur La Table
Hello Briana,
Thank you so much for your kind words! We’re thrilled to hear Ian was able to help you so quickly and make your experience a great one. We’ll be sure to share your feedback with him—he’ll really appreciate it!
Advertisement
Cooking with pretty Victoria!!! So much fun and enlightening!!!
Victoria was super informative and so much fun! We learned, laughed, and enjoyed a truly delicious meal! Justin was great help with a very handsome smile!
October 25, 2025
Unprompted review
Reply from Sur La Table
Hello Marea,
Thank you so much for sharing your kind words! We’re delighted to hear you had such a fun and enjoyable experience cooking with Victoria — she truly makes every class special. We’ll be sure to pass along your compliments to both Victoria and Justin; they’ll be thrilled to know they helped make your class memorable.
We look forward to welcoming you back soon for another delicious and inspiring cooking experience!
Wonderful service
Wonderful service. Monica was very helpful. Everything arrived quickly and undamaged. Pricing lowered just after I purchased and Sur La Table straight away refunded the difference. Very impressed. My Halloween plates are beautiful!
October 18, 2025
Unprompted review
Reply from Sur La Table
Hi Wendy,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Monica was helpful throughout your order.
It’s great to know everything arrived quickly and in perfect condition — and that you’re loving your beautiful Halloween plates! We’re also glad we could quickly take care of the price adjustment for you.
We truly appreciate your support and look forward to serving you again soon.
Happy Halloween! 🎃
Above and Beyond
I have had several bad experiences with Sur La Table and Jose was the first customer service representative who made me feel like I was in good hands. He went above and beyond to resolve my issue. I cannot thank him enough!
April 9, 2025
Unprompted review
Reply from Sur La Table
Dear Miranda,
Thank you so much for taking the time to share your kind words.
We’re truly sorry to hear about your previous experiences, but I’m so glad that Jose was able to turn things around and provide the level of care and service you deserve. We’ll be sure to pass along your feedback to him—he’ll be thrilled to know he made a positive impact!
Your satisfaction means a great deal to us, and we’re grateful for the opportunity to make things right. If there's ever anything else we can do for you, please don’t hesitate to reach out.
Helpfulness to change my date night…
Nestor helped me exchange my date night cooking class with ease. A real pleasure to work with.
Thank you
October 8, 2025
Unprompted review
Reply from Sur La Table
Dear Deborah,
Thank you so much for your kind words! We're thrilled to hear that Nestor was able to help you with your class exchange so smoothly. It's always our goal to make things easy and enjoyable, and we're glad your experience reflected that.
We hope you have a fantastic time at your new class — happy cooking!
Advertisement
Needed to cancel an order
Needed to cancel an order. Chris Hernandez was helpful and friendly.
October 8, 2025
Unprompted review
Reply from Sur La Table
Dear Customer,
Thank you for taking the time to share your experience.
We’re so pleased to hear that Chris Hernandez was helpful and friendly while assisting with your order cancellation. Providing attentive and supportive service is always our priority, and it’s wonderful to know Chris made the process smooth for you.
We truly appreciate your feedback and your continued support. Please don’t hesitate to reach out if we can assist you with anything else.
Patient, knowledgeable and accomodating.
Chris Hernandez was knowledgable about procedures and acknowledged that Sur La Table was appreciative of my business. He listened patiently to my issue and I had a lovely customer service experience regarding my transaction. The call reference number and the expected price adjustment discussed in that call were reiterated by email and I look forward to shopping with Sur La Table again.
October 7, 2025
Unprompted review
Reply from Sur La Table
Dear April,
Thank you so much for sharing your thoughtful feedback.
We’re delighted to hear that Chris Hernandez provided you with such a positive experience. It’s always our goal to ensure that every customer feels heard, valued, and supported, and we’re glad to know Chris took the time to listen and clearly communicate next steps regarding your transaction.
Your recognition means a great deal to us, and I’ll be sure to pass along your kind words to Chris and our team.
We truly appreciate your continued support and look forward to welcoming you back to Sur La Table soon
Christopher was very helpful and had…
Christopher was very helpful and had great communication. He was prompt on his call back and let me know everything he was doing. My problems were solved.
October 6, 2025
Unprompted review
Reply from Sur La Table
Dear Cory,
Thank you so much for taking the time to share your kind feedback!
We’re thrilled to hear that Christopher was helpful and communicative throughout your experience. It's great to know he was able to promptly resolve your concerns and keep you informed every step of the way.
We’ll be sure to pass along your comments to him and the rest of our team — it truly means a lot.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Great products, Terrible email marketing
Great products, terrible email marketing. I'm not sure how many times I have to "unsubscribe" from your emails but can you make it stick for a change please?
September 29, 2025
Unprompted review
Reply from Sur La Table
Hi there,
We're really sorry to hear about the trouble you've had unsubscribing from our emails — that’s definitely not the experience we want you to have.
Hello Kenneth,
To help resolve this as quickly as possible, could you please send us a direct message with the email address you'd like to unsubscribe? Once we have that, we’ll be happy to take a closer look and ensure you're fully removed from our mailing list.
Thank you for your patience, and again, we apologize for the inconvenience.
Advertisement
I had an excellent experience ordering a gift!
I had a good experience ordering a gift off a wedding registry. The casserole set is beautiful and will hopefully be something special. I emailed customer service with a question and their service was excellent!! Darieel was very competent, nice, polite, and prompt. I also like that shipping is direct to the recipient of the gift. It makes a much more efficient shopping process.
September 19, 2025
Unprompted review
Reply from Sur La Table
Hi Katie,
Thank you so much for your thoughtful message! We’re so glad to hear that you had a great experience ordering from the wedding registry and that the casserole set was a hit — we hope it becomes a treasured piece for the happy couple.
We also truly appreciate your kind words about our customer service. Darieel will be thrilled to hear your feedback — we’re lucky to have them on our team!
It’s wonderful to know that the direct-to-recipient shipping made the process smoother for you. We aim to make gift-giving as simple and special as possible, so your comments really mean a lot.
Thanks again for choosing us — we hope to serve you again soon!
Poor customer service no support after 30 days rusty tea kettle
bought a Le Creuset tea kettle from Sur La Table, and after only four months it started to rust. When I asked for help, Sur La Table said their return policy is only 30 days and refused to do anything except refer me to the manufacturer. While Le Creuset replaced the kettle, I remain unhappy with the product and Sur La Table offered no support at all. Very disappointing customer service — I expect a store like this to stand behind the products they sell!
September 21, 2025
Unprompted review
Reply from Sur La Table
Hello RL, Thank you for taking the time to share your experience — I’m truly sorry to hear about the issue with your tea kettle and the frustration you’ve felt throughout the process.
While our return policy does cover a 30-day window for returns or exchanges, we completely understand how disappointing it is when a product doesn’t meet expectations — especially one from a trusted brand like Le Creuset. I'm glad to hear they were able to replace the kettle under their warranty, but I recognize that this experience has left you feeling unsupported by us.
Your feedback is important, and we’ll be sure to pass it along internally so we can continue improving the service we offer. If there’s anything else we can do to assist you, please don’t hesitate to reach out directly.
I received a lovely gift
I received a lovely gift, but alas, it was damaged. Within a handful of days, Monica had a replacement shipped to me. Fantastic customer service! Thank you, Monica!
September 10, 2025
Unprompted review
Reply from Sur La Table
Hello Shannon,
Thank you so much for your kind message! We're sorry to hear the original gift arrived damaged, but we're thrilled that Monica was able to get a replacement to you so quickly.
I'll be sure to pass along your thanks to her — she'll be so happy to hear your appreciation!
We're always here if you need anything else.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.