Sweetwater Reviews 1,829

Recently purchased a Martin hd28 for my husband and he absolutely loves it! The customer service was GREAT! No hassle purchase and very fast delivery and such care they took to package it so it arrived undamaged. A returning customer for sure!

We purchase many things from them all year round. Always helpful, and they do send products to us anywhere we are on the road in timely manner. Exchange process was also very smooth when we had a product default.
Awesome company.

Recently found Sweetwater online and made my first purchase. I experienced outstanding customer service from their Sales Engineers. Honest and willing to go the extra mile.

I bought a camera for webstreaming. Over $800.00 and Could not get the camera to do any basic functioning nor did it communicate with my Mac. It came with customer swrvice. Over 15 hrs on hold and left messages to call back and never recieved a call back

Jason helped me a lot with my custom guitar build. He was very knowledgeable and answered all the questions I had, which were many, at different points in the build. He helped me make any changes as necessary with the pickups, Plek etc., and was very patient and courteous with me. Couldn't be happier with my new axe!

I had been looking for a V type guitar for quite some time. Sweetwater gave me the chance I was wating for. A great guitar @ a very good price that I could afford. They shipped quickly and as always FREE shipping. Thanks Adam and all of the Guys at Sweetwater.

Always great customer service and follow-up. Fast shipping and decent pricing. Excellent selection.

I had bought a plug-in in later found out was free for a limited time and they had no problem refunding me, I had service red Mike and he was a really nice guy. 10/10 customer service the best I've ever had.

Best personalized service anywhere. Cannot say enough good things about Sweetwater. I have purchased 4 guitars from Sweetwater all were as advertised priced below local dealers and delivered as promised.

Ordering through Sweetwater was a genuinely smooth and pleasant experience. Their communication was clear, prompt, and professional throughout the process. I especially appreciated the personal touch—receiving both a phone call and an email to confirm the instrument’s arrival made me feel truly valued as a customer. I’m excited to continue working with Sweetwater in the future!

Larry Ivy helped me out with getting info on two guitars that I was looking at. An American Performer Tele, and a Squire CV Custom Tele. I went with the CV Custom, and was surprised that the guitar looked and played even better than I hoped it would.

Top notch customer service. Free shipping. Renews my faith in humanity after having several bad online experiences. Kevin King. Addendum: They also sent me a foot pedal and the thing that holds the music on the keyboard (which I'm using for my tablet). Everything works fine but I use an external metronome because the internal on the keyboard is hard to cut off when recording.

Cello came completely broken then they promised 2 day delivery after that 2 days after it was supposed be here we found out it wasn’t even shipped yet so they lied and because of this I’ve missed 3 weeks of orchestra

Bought easy drummer 3 three weeks ago . Had latency problems . Cant talk to a real tec person because I'm on hold for 30 min over several calls . Still haven't found help .pay 190$ and nothing. I’ll upgrade my review once this issue has been fixed. Maybe.

The trumpet was supposed to be new. It did not come with gloves or a manual. The trumpet was 500 dollars. The 96 dollar one on Amazon looked better on the inside. I’m so disappointed.John said it would be brand new. The only thing better was the case.

I have been a customer for over 20 years. For years I worked with Chris I, and lately Jake. Both guys are 1st rate,even keeping an eye open for items on my list.

As a Performing Artist, when the the right gear is essential to the success of a performance, no one in the Industry is more strategically supportive than Sweetwater!

I hadn't dealt with Sweetwater in over 20 years. I thought their level of service was still good, but I was wrong. First thing is I spent over $800 on two guitars. I know it's not 2k but it still a lot. I bought $379 Ibanez SR300E and a $499 Sire U7 Marcus Miller. They refused to do their so call 55 point inspection on the Ibanez because it wasn't over $399...wtf? $20 away and wouldn't do it. The strings were so loose when it arrived in an extremely banged up and ripped box, thanks to FedEx. I now believe the Sire was a display model and they didn't mention that. It's probably the only reason they check it all. They sent owners manual which was the display red flag..they can't find it probably. They sent no manufactures warranty info, just a B.S. sweet water 2 year coverage which is odd. I'm calling Sire tomorrow. They tried to tell me that companies are no longer providing that stuff cause it's online, another wtf moment. Ibanez, which had never been opened, had a full manual and warrantee info. I let them know about the Fedex damage and they didn't seem to care. Kept asking if it was damage...I reminded dude that internal electronics damaged is not visible external and may not show up until later..hince why I attempted to give them a heads up. NEVER AGAIN WILL BUY ANYTHING FROM SWEETWATER...and I suggest other musicians stay away from these lazy bums.

I always like dealing with Sweetwater. Matt has always been good as my rep. Never bugs me too much but is always there if I’m interested and answering any questions I have and working with me to get exactly what I am looking for. Always a pleasure to deal with them.

This company has continued to impress for the past 6 years since I began buying from them. I bought a $4000 Roland Fantom-8 with stand, pedals, professional headphones, and other accessories. A month later they ran a special bundle where I could have gotten most of my items for cheaper (slightly less quality items in their bundle). I reached out just to inquire if there was anything that could be done. They refunded my accessories and even paid for a Roland brand stand instead of the cheaper off-brand that came in their bundle. I was very shocked.

Support on their website is amazing as well as their product reviews. Very impressive company with competitive pricing. Customer oriented. Great experiences.