Ever time I've spoken to a person from swift cover I've had a great experience! Where I feel the problem lies is the initial contact with the company, there doesn't seem to be the relevant category fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with the service, cover and particularly the price. It was so easy to do online. What else can one say except thank you and hopefully you won’t do a massive increase when it’s up for re... See more
Company replied
Swift were exactly as their name suggests- Swift. They took action immediately and kept me updated all the way. A courtesy car was arranged the very next day following my accident and I received a set... See more
Company replied
Good service cheaper then most, hey and there’s more, I just got my insurance cover from Swift printed through the post and Text , well done never seen that for years hope the price stays stable for... See more
Company replied
Company details
About swiftcover.com
Written by the company
Welcome!
If you’re looking for cheaper car insurance, you can get Swift-covered in a few clicks.
Swiftcover offer 5-star Defaqto rated car and home insurance and if you just want the basics, we have that covered too.
Get a quoteContact info
United Kingdom
- www.swiftcover.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keenest price
Having used several comparison websites, Swiftcover came through with the keenest price, so they got my business 👍
June 23, 2026
Reply from swiftcover.com
Hello Alan,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with the quote we provided!
Thanks for choosing us!
David
Swiftcover Insurance
I bought my insurance cover for my car…
I bought my insurance cover for my car online. Super fast and easy, insured straight away!
June 20, 2026
Reply from swiftcover.com
Hello Eva,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with our purchase process.
Thanks for choosing us!
David
Swiftcover Insurance
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service provided by Swiftcover. My experience has been nothing short of appalling.
I have sent multiple emails, all of which have been completely ignored. I have even submitted formal complaints about the lack of communication, yet those have also gone unanswered. Trying to speak to someone by phone is equally frustrating—I am left on hold for what feels like forever and can never get through to anyone.
As a result, I have absolutely no idea what is happening with my claim. There has been no communication, no updates, and no reassurance that my claim is even being dealt with.
When you’re paying for insurance, you expect support when you need it most. Instead, I’ve been met with silence and a complete lack of customer care. I would not recommend this company based on my experience.
June 26, 2026
Unprompted review
Reply from swiftcover.com
Good morning, Adam.
I'm sorry to hear of your experience and would like to help.
I've requested some information via Trustpilot so if you could please reply with your policy number and some contact details, I'll be happy to take a look at this.
Hope to hear from you soon.
Jonathan
Swiftcover Customer Service Team
Excellent customer service
Everything clear and straight forward. Customer service is excellent nothing too much trouble. Competive prices.
June 19, 2026
Reply from swiftcover.com
Hello Michael,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you're happy with our customer service and competitive pricing!
Thanks for choosing us!
David
Swiftcover Insurance
Very easy to use and a good price
June 21, 2026
Reply from swiftcover.com
Hello Darren,
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
I'm really pleased to see that you've found our system easy to use and our pricing competitive!
Thanks for choosing us!
David
Swiftcover Insurance
Reply from swiftcover.com
Hi Yirgalem,
Thanks for taking the time to leave us a review.
We're really glad you're happy with the service you've received! We appreciate your kind words.
George
Swiftcover Customer Service Team
Reply from swiftcover.com
Good morning, Naz.
Thanks for leaving your feedback and I'm sorry to hear you didn't find using the website easy.
I've logged your feedback regarding this and please get in touch if you need any assistance.
Best wishes
Jon
Swiftcover Customer Service Team
Was clear and straightforward to take…
Was clear and straightforward to take out the policy.
June 25, 2026
Reply from swiftcover.com
Hi Anne,
Thanks for leaving us a review - we're so happy to hear from you!
We're also very glad to hear this process for clear and straightforward.
Take care,
George
Swiftcover Team
Good and quick to find suitable ones
Strong database compare with different insurance companies,
June 24, 2026
Reply from swiftcover.com
Good afternoon, Macy.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Reply from swiftcover.com
Good afternoon, Vivienne.
Thanks for leaving your lovely feedback for us.
It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly.
Feel free to get in touch anytime you need us and welcome to Swiftcover!
Best wishes,
Jon
Swiftcover Customer Service Team
Informative/Helpful/ Advised/
June 25, 2026
Reply from swiftcover.com
Hi Megan,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
easy to understand no frills service…
easy to understand no frills service and good halp team
June 22, 2026
Reply from swiftcover.com
Hi PS,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
This was a great company to deal with
This was a great and easy transition off go compare , great price and plenty of extras you can add , good communication and great customer service,
Thank you I would recommend you to anyone 👍👍👍👍
June 23, 2026
Reply from swiftcover.com
Hi Dikie,
Thank you for leaving us such a positive review!
This is just what we want to hear. I'm so glad that you've had a great experience with us.
Take care!
George
Swiftcover Team
The service I got was excellent I would…
The service I got was excellent I would recommend swift cover to my friends that are looking to change their insurance well done
June 19, 2026
Reply from swiftcover.com
Hi Judy,
Thank you for leaving us such a positive review!
This is just what we want to hear. I'm so glad that you've had a great experience with us.
It's wonderful to hear that you'd recommend us as well.
George
Swiftcover Team
Frustrating
It was frustrating after filling all the relevant forms when trying to pay we just kept going round in circles and it just kepted going back to the provider 4 time this happen , and it was all day we end up having to pick our new car up the next day,(today 25/06/26) all because it didn't have the pay button and no phone numbers to ring them , evenly on one of the email they sent the payment button was on that then came more forms to fill in. This was my first time doing car insurance online. (never again) We kept going simply because the piece was a very good quote for the new car. We would have preferred to talk to someone
June 24, 2026
Reply from swiftcover.com
Good morning, Julie.
Thanks for leaving your feedback.
I am sorry to hear about the issues you had setting up the policy, and we appreciate your patience with this.
I've sent you an email to acknowledge your complaint and to help address any questions you may have.
Best wishes
Jon
Swiftcover Customer Service Team
I done my car insurance cover online so…
I done my car insurance cover online so far still new but I was happy with how easy and quick it was to do my insurance and all different add ons you can choose from for better cover
Thank you
June 23, 2026
Reply from swiftcover.com
Hi Sonay,
Thank you for leaving us a review!
I appreciate that this was sent to you early in your process but we do want to hear how it went taking out cover.
I'm glad to hear that you managed it with such ease and are happy with the cover so far.
George
Swiftcover Team
VERY EASY TO ORGANISE AND SWIFT RESPONCE
June 25, 2026
Reply from swiftcover.com
Hi David,
Thanks for sending us a review!
We're so happy to hear you had such a positive experience!
Thank you for joining us here at Swiftcover.
George
Swiftcover Team
Reply from swiftcover.com
Hi Maysoun
We love to see feedback like yours - thanks so much.
Lesley
AXA Team
Reply from swiftcover.com
Hi
Thank you for your feedback! We're so pleased to hear that you found our service easy to use and that our pricing was competitive.
Lesley
Swiftcover Customer Service Team
Fast easy efficient service
Fast easy efficient service delivered with courtesy, very impressive thank you
June 25, 2026
Reply from swiftcover.com
Hi Terry
We're so pleased to hear you found our service fast, easy, and efficient! It's wonderful to know that our courtesy made such a positive impression. Thank you for sharing your experience.
Lesley
Swiftcover Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.