SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. Water Utility Company
  2. Electric Utility Company
  3. Payment Service
  4. Price Comparison Site
  5. Telecommunications Service Provider
  6. Waste Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding support- highly recommended!

Swiftswitch have really impressed me. Santino, in particular, has represented the company exceptionally well! He is fantastic, goes above and beyond in his role, and brings a personal, genuine touch to everything he does. The customer service I’ve received has been outstanding, easily the best I’ve experienced in this sector. I highly recommend Santino and Swiftswitch!

October 6, 2025
Rated 5 out of 5 stars

Shay Achakobe was very helpful

Shay Achakobe was my contact and he was very helpful, he explained everything to me in a clear way and help generate multiple quotes until we found the one that worked for us. The final quote was not the absolute cheapest but I found the service so good that I went with Shat anyway. I feel reassured that if we have any issues there is a contact who can help.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

SWITCHING WATER SUPPLIER

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A FORMER STAFF OF SWIFTSWITCH LAST YEAR.

MADDIE ASSURED ME THAT SHE WOULD GET ME A RELIABLE PROVIDER AND SHE SURE DID WITH HER PROFESSIONAL TOUCH AND UNMATCHED AFTER SALES SERVICE WHICH I AM SURE WILL CONTINUE THROUGH OUT MY CONTRACT WITH THE NEW WATER SUPPLIER PROVIDED.

MANY THANKS MADDIE

September 16, 2025
Rated 5 out of 5 stars

I used SwiftSwitch to change my water…

I used SwiftSwitch to change my water utility supplier after poor performance by billing and customer service. SwiftSwitch made the process so smooth and provided me with more competitive rates. I am really glad I made the call to SwiftSwitch. I can recommend you give them a call you will not be disappointed.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Jorden Swiftswitch On point transaction of services

The swiftswitch team am sure all carry the same standards that Jordan forde upholds, transparent, relaxed, on point and attentive with a wealth experience. One can surmise Jorden is a man of substance and may well be some one that encounters minimal difficulties in daily life, with a upbeat positive mind set, my guess would be it’s becouse Swift Switch platform has made Jordan be in the game of making things better for clients so it’s not even sales really. It’s a no brainer to go ahead with the opportunity presented from the team.

Gentleman and I’ll recommend to friends.

October 15, 2025
Rated 5 out of 5 stars

SwiftSwitch Service from Liam

Using swiftswitch reduced our annual fixed cost by a third from the initial offer from Everflow. Liam was helpful in acheiving that saving. Other brokers were offering significantly higher cost retail fees.

September 30, 2025
Rated 1 out of 5 stars

A nightmare is an understatement

A very unfavourable experience with this company - mis-sold us and won't do anything about it despite having the e-mail evidence to back everything A sold to us.

A lot of headaches and nine months later it still isn't resolved

A nightmare is an understatement

I would highly recommend that you stay clear of this company if you want an easy life

April 17, 2025
Unprompted review
Rated 4 out of 5 stars

New set up made easy…

Justin was really helpful and explained everything to me clearly. As a new business I was please to have someone help me get everything set up quickly

August 29, 2025

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