SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. Water Utility Company
  2. Electric Utility Company
  3. Payment Service
  4. Price Comparison Site
  5. Telecommunications Service Provider
  6. Waste Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Water contract renewal

The Procurement Consutant, Mason, gave excellent service-he quickly established what our needs where and provided the informaton we needed to make an informed decision in a timely fashion,he even worked out what our savings would be from his recommendation.Having a direct line and always speaking to one the same consultant was a big help in the his process

May 28, 2025
Rated 5 out of 5 stars

Mo Tawhid

Mo Tawhid, Procurement Advisor was a fabulous help. What an amazing person he is, the most beautiful voice, perfect telephone manner, I so enjoyed his calls and assistance, 10/10

June 10, 2025
Rated 5 out of 5 stars

Professional service delivered with a friendly and efficient approach

Everything was very smooth and efficient. No heavy sales pitch but just a professional friendly conversation about options and prices.

My advisor was a chap called Justin Dillon and he went through everything in the right level of detail in a friendly and professional manner and followed up when I had forgotten to progress things.
Overall a very good experience.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Liam…

I had the pleasure of working with Liam while searching for a new water supplier for my business, and I can confidently say that he was both professional and extremely helpful. He assisted me in finding the best deal, and I’m currently waiting for the supply switch, which I’ve been confirmed will occur within a 28-day period—so it should happen any day now.

As a small business, we are incredibly busy and don’t have the time for phone calls to facilitate this process, so I truly appreciated that Liam could manage everything via email. There have been no hiccups so far.

Additionally, I found Liam to be friendly and approachable through the voice messages he left for me. I would highly commend him for his ability to get the job done efficiently.

Thank you, Liam Martin
Procurement Advisor

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Santino Raia

I had Santino Raia the Procurement Consultant help find the best water that suits me for my business. As a first time business owner this was a very stressful pressure on me to make sure I make the right decision and pick everything correctly but I am grateful to have had Santino who was very patient and understanding to solve my problem for me.

July 9, 2025
Rated 5 out of 5 stars

Mason was an absolute pleasure to work…

Mason was an absolute pleasure to work with. He provided me with excellent customer service, and was so friendly and easy to deal with. Most importantly, he was able to get a better deal for our business. I would highly recommend SwiftSwitch, and will be happy to deal with Mason in the future.

July 9, 2025

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