Swiss International Air Lines Reviews 593

Not fit for customers with disabilities. A real disjoint between what you read on swiss.com and what you hear when you call support. For the record I spoke to a Spanish Swiss air representative over the phone, as chat support online doesn't work (you get an error with no description). Phone support Swiss air rep told me to 'try again later' with regards to the chat.
What you read online on the Swiss air website is: 1) 'We will assist passengers with disabilities at the airport and during the flight. You prepare all the essentials – we will remove any obstacles.'. However, over the phone, the support staff confirmed they don't do anything for you during the flight. I actually read that Swiss Air page out loud for her as well as the associated disability request form that I filled out, with my assistance requests that she denied, one by one. 2) The website also assures: 'Our cabin crew will help you find space to stow your hand baggage and assist wheelchair users to get to the lavatory and back. Our cabin crew will also be happy to assist you in unpacking and identifying food on the tray.' This is incorrect again, as explained to me over the phone by a Swiss air rep. She said that all they will do is give you a wheelchair at the airport. When I requested a wheelchair, the Swiss staff started reading a looong list of what they won't do if you request the wheelchair, including: touch your bags. They will give you a wheelchair but what happens with your bags is not their problem. She said I could choose to travel with a companion. She also specifically said Swiss air staff onboard will NOT help me with stowing my carry-on luggage. Could they be any more unhelpful? Doubt it. What I mind the most is the lies on their website, because it's purposefully misleading.

Felt like traveling with a low budget airline. First online check-in did not work and customer service was completely useless in the chat. We traveled without luggage to avoid baggage lines. After an 11h flight they took our hand luggage for 500g too much (8.5 instead of 8kg!) for the follow-up 1h flight. Extra bread on the 11h flight was denied. Overall very low cost airline experience with 0 service.

I should have read these reviews before traveling with them. After delays, poor information and promises to reimburse extra costs, they suddenly change their mind and won't compensate you for those additional costs. I would ask customers to be very careful with this company, you might not be able to get proper compensation and such in case anything happens. Even if they say that everything is fine and will be taken care of. I don't recommend this air line.

We flew from Bangkok to Zurich with Swiss air. Surprisingly the leg space was better than on the Lufthansa flight. The crew was very friendly, helpfully. The food was good and plentifull, during the whole flight of 11,5 hours there were drinks, food and snacks available. Good experience with Swiss air.

Booked and paid for 2 seats together because this was absolutely necessary. Told on day before flight that they had been changed but still together, ok. When checking in online found one of these seats had been moved again and so they were now apart. Phone to Customer Support always said wrong number though listed as Swiss International Airlines. So spent about 3 hours in chat to bot then to 2 people, very slow, who did not read what I wrote or check their records, asked the same questions again and again, denied any responsibility, but said that seats would be changed free of charge. In order to assure our seats would be together we asked online to move one back beside the other. We were charged an additional £24.80 for this, which we intended to reclaim later. But when the boarding cards arrived the seats were unchanged, still wrong.

I canceled my flight tickets and requested a refund on July 30. Depending on the channel I used to contact the airline, I got a different reply. Some agents said it would be refunded in the next days, some said the money was sent back to me on the 30th. In the latter, no one could provide me with a bank transfer confirmation code. I still have not received the money back and honestly, based on the other reviews, I don't think I will. Beware because the Swiss honesty does not work when we talk about the airline...

Never bother to book Swiss through Booking.com which uses gotogate they seem unable to provide refunds or communicate at all. Flight Refund given after 1 month, baggage still outstanding after 2 months.

After giving up with Booking/gotogate to get refund after many weeks, I picked other flights as swiss cancelled to chosen one, only for them to cancel the changed flights later.

SWISS/Booking.com flight cancellation process completely uterly useless when they reschedule your flight. Booking dont even inform you when the flight changed

The worst Airlines ever. The staff extremely arogant and rude. Both at the gate and on the board. I was traveling with 1 year old baby. He was already on the 18 flights, so we have some experience and can compare with other airlines. They gave zero attention to us to the extent that they didn't give us a baby belt and safety briefing. The plane was about to take off, and I stood up and asked for a belt. That of course initially met with a rude comment that I should not stand up. Before that, the stewardess shut a compartment above me as I was standing and taking something from the backpack with an intention to put it back. In response to my comment that I still need to put it back she became agitated and rude and said she needs to do it. But there were other opened compartments which she did not attend to and she still did not give us a baby belt. That was a young stewardess with darker skin and the braide. Also there was no bassinet available for us. They are like robots.. running around and not paying any attention to their customers. Once the stewardess bumped into me with the trolley. With their trolleys they can cause injury to someone. I also saw one male steward arguing with other passenger. They way he spoke to her was unacceptable! It was over a handbag which she put above her. She also travelled with 2 children. That was all on the flight from Zurich to Singapore on 8.08.2024. There was one nicer stewardess who tried to make some effort and she was nice. She was an exception and stood up from the rest. I thank her for her kindness. She was blonde and her name was Majorie I believe.
Almost every airlines, apart from the savecost ones, look after the families and allow them to board earlier which also benefits the whole flight when the families are all set but these airlines don't care. I will never again fly with them.
Also I presses the button for assistance and noone came. The seat also was narrow and it did not recline properly. You had to use force to recline it and we paid more for that seat.

On the short flight from Rome to Zurich I asked if they have little pillow available for the baby and the older stewardess answered rudely that they only give it to the business class passengers. if thats the case ok but don't be rude aboit it. Also be human..it is just a baby. Making baby comfortable will benefit the whole plane and other passengers. They are so narrow minded! They make you feel like s peasant because you are travelling with economy class. We are from Australia and travelling with plane is our only option to visit our family so please Swiss people be kinder.

My wife, Hester Jacoba Herzfield was on the 5 p.m. Flight LX 2064 from Zurich to Porto. She asked for water and a coffee whereas the hostess said she would bring it to her, No Problem, After 20 minutes, with still not being served, she went to the galley and the hostess apologized and said she forgot, and immediately sorted this out on a tray and followed my wife back to her seat. Before she could sit down she was confronted by your staff member Host Mr. Thorston Kopp, who was rude and obnoxious and he started shouting at her and told her to KEEP QUIET and was absolutely rude. This was totally embarrassing as many passengers heard this commotion from Mr. Kopp. My wife was reduced to tears and being a frequent flyer, has NEVER experienced this with any other airline whatsoever. I will take legal action, and Mr. Kopp is very lucky that I was not on this flight with my wife as I would have put him in his place. Bad advert for Swiss Air which we, our friends and staff will NEVER use again. This so called Host of yours needs to be disciplined and taken to task. How dare he treat paying passengers of yours in that manner. What an unmannered miserable person.

On the way back I purchased a luggage online, I even contacted their chat to see if everything was ok the agent told me that there will be not issue but once I arrived to at the counter the day I supposed to flight they told me that my checked luggage that I bought was not added. Then I paid at the airport but because the payment was rejected several times I used another card, then when I arrived to Vienna I noticed I was charged twice plus the first one that was made online.

Terrible customer service, traveling with children, we are all together on online check-in, and they separated us. When questioned about this (children shouldn't be separated from us), the onboarding manager got angry with us and started to be aggressive. As retaliation, he forced us to send our cabin luggage to the plane hold, and since it was a connection flight we never saw our luggage again. Customer service has not been helpful, they don't care. PLEASE AVOID THIS COMPANY AT ALL COSTS. FOR ME NEVER AGAIN, I PREFER TO use the TRAIN before having to use their services again

I had a flight with Swiss Air that got cancelled while I was on the plane. We were told it was due to strong wind and that several other flights had been cancelled.

I was told there was no room in any of their hotels so I would have to book my own. I was assured several times that I would be reimbursed for any costs relating to accommodation, food and transport. I asked which hotel I could go to, and was told the easiest would be the Radisson at the airport. I was sceptical since it's not a cheap hotel, but was told that "as long as the room is under 500, Swiss Air will reimburse it", especially since I wouldn't be spending money on transport to get there.

I went to get my bag and was told that it couldn't be taken off the plane "because it's the same plane you'll be on tomorrow morning". I explained that I needed my bag because it had my medication in it, and was eventually told I'd have to wait 4 hours if I wanted it. Four hours. In baggage claim. Without being able to leave.

After some time I was starving, and asked if I could nip out to the food court. I got a quick fast food meal (which, being Zurich, still cost me over 30 euro), bought some snacks at the nearby supermarket and went back for my bag. After hours, it arrived, and I went to the hotel I had been instructed to go to.

I'm so glad I took my bag off the plane because when we landed the next morning, all those who hadn't were stuck without their bags. It was a different plane.

Swiss Air have refused compensation and are refusing to reimburse me in full. I spent over 420 euro because they left me stranded in one of Europe's most expensive cities and they are covering just over half of that, after telling me I would get all my money back. I did what they told me and I didn't get any expensive or lavish meals.

I am completely shocked by their lack of professionalism and will never be flying with them again. Please avoid them. They will lie to you and leave you stuck.

We had a connecting flight with them: Bucharest-Zurich, Zurich - Ljubljana. Only 3 hours before leaving for the airport (00:13), we received an email saying that our flight has been cancelled. I opened the chat to see what rebooking options do we have and asked the customer agent to find us a flight which departs same day. At this point, the agent rudely replied: “How do you think I am going to rebook you if there are no seats available?”. I replied angrily that he should rebook us same way they let us know about the cancellation only 3 hours before. He simply said that if I don’t want to add something else, he’ll end the chat. He did not wait for any reply, just ended the chat. I opened another chat and ask the same thing, this time with another agent. This new agent, found was another flight the same day, but we didn’t take that option because we would have arrived at our final destination only the day after. In the end, they rebooked us onto a flight which departed after 24 hours from Bucharest. I asked if we should do the checkin again, and they said we can’t, we need to go at the checkin counter. Later that day, I tried to do the check in online and was able to do so, even though there were two different agents who told me otherwise. The next day, our first flight was on time, but the second one, had another delay of 2 hours. All this time, they kept us inside the plane, with not even water provided.

On our return flight, we passed the security gate in Ljubljana and after 10 minutes, we received email that our flight was again delayed. This delay resulted in us missing the connecting flight in Zürich. I opened the chat and asked them to rebook us. The agent rebooked us on a Lufthansa flight to Munich and said we should receive the new tickets in 10 mins. I waited 15 mins and nothing came. Opened another chat and the new agent told us that there is no record of such conversation where we have been rebooked. I told him I have screenshots with the conversation, but you’re not allowed to upload things to the chat so it was useless. Then, I asked him to book us onto those flights and he did. We went to the security and asked them to let us exit and go to the checkin counter to pick up our boarding passes. When we arrived there, the lady from Lufthansa, told us that we don’t have seats, as they are overbooked. I couldn’t believe it…she said she is sorry and admitted that Swiss is the most hated airline at the moment.

Conclusion: I am rating this as 1 star only because it’s not possible to give a negative number of stars, bit this has been the worst experience I had with an airline and the worst customer experience I’ve ever had in my life.

Swiss Airlines is using Dolfi1920 as a scapegoat for avoiding criminal responsibility for stolen and damaged property.

Worst delay. Ever. Won't reimburse the flight that I missed because of their 24 hour delay, ' oh well, our rule book said you didn't buy the ticket from us, the flight is not a direct connecting flight, there is nothing we can do.' Not even a sorry. Staff have an attitude when I try to get help.

We were booked Swissair Milan to Bristol via a short layover in Zurich. What a fiasco!
Long unexplained delays that meant we were dumped overnight at the Zurich Hilton and treated poorly.
I separately reviewed the Hilton but the point here is that Swiss must have a contract with Hilton to take delayed passengers like us and should pay attention to how we're treated.

Was doing an online check-in for my flight and the seatmap was not loading, in order for me to change my seat. I then called Swiss Air in Canada that could not assist me with changing my seat, they then provided me with the online support number who were closed and I was unable to reach them. Not a good start to my trip.

I was poisoned given raw chicken and business class I mean raw raw completely uncooked

Bad. Everything! Nothings working. No one cares. Impossible to get in contact with

Having paid £2600 for premium economy return from London to Sydney plus an additional £53.20 for an exit row seat on the Zurich to Singapore leg I found myself in a broken seat. The cabin crew tried the seat and they could not recline it so I spent the whole of the 12 hour flight having to sit in the take off position. On my arrival in Australia I complained to Swiss Air who responded with a £100 voucher. I said this wasn't acceptable as this was so much less than the cost of the flight. They then offered me back the £53.20 additional seat charge. I referred the case to SOP and got this back
The airline has now informed us of the following:
„The passenger was booked on LX176 29.03.2024 in Premium Economy and booked the seat 20A. The passenger was actually seated on 20A. The passenger reported a malfunction of the seat. We sent a GBP 100 voucher to the passenger in our previous case 2403-LX-32281 and offered to refund the seat charges of GBP 53.20. As the passenger was not downgraded, and the described situation is not in the scope of EC261/2004, we do not agree to participate in the conciliation procedure.“
Sop then said
Unfortunately, we are unable to conduct a conciliation procedure in your case. According to the information provided to us, it was a service problem and thus not a constellation in which the airlines’ participation is legally required. A voluntary conciliation, which in principle is conceivable, has been declined by the airline.
Not impressed and will not fly Swiss Air again. Premium economy seat on Swiss Air is not worth the extra.