The Swiss Holiday Company Reviews 

31
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

SHC created a great itinerary with lovely hotels for my daughter and myself. We had a wonderful 11 days in Switzerland travelling on the excellent trains and staying in multiple venues. The Schloss h... See more

Company replied

Rated 5 out of 5 stars

I have been booking holidays with Swii Holiday Company for a number of years. I have found the company to be very efficient any answering any questions, and their booking system is very easy to un... See more

Company replied

Rated 5 out of 5 stars

My wife and I thoroughly enjoyed a short holiday in Luzern in April 2026. The customer service staff at Swiss Holiday Company were really helpful in providing exactly the hotel room and transfers we h... See more

Company replied

Rated 5 out of 5 stars

I've travelled with The Swiss Holiday Company several times now, and every trip has been absolutely fantastic! They really know their stuff – everything runs like clockwork, and you can tell their tea... See more

Company replied

Company details

  1. Tour Operator

Written by the company

The Swiss Holiday Company are the UK experts for creating tailor-made holidays to the beautiful lakes & mountains of Switzerland. We can book all the famous scenic rail journeys - such as the Glacier Express - and can personally recommend our range of 3 and 4 star family run hotels, in a wide choice of charming alpine and lakeside resorts. We also offer ski holidays to superb resorts such as Wengen, Zermatt and St. Moritz. With over 30 years' experience and a real love of the country, we are always delighted to help you with your plans and to share insider tips for getting the most from your Swiss Holiday.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

The Swiss holiday experts

The Swiss Holiday Company puts its expertise at your service, to deliver great value holidays with everything taken care of. They took our ideas, requirements, dates and preferred locations and created a tailor-made three-location holiday, which we were able to fine tune. All the arrangements worked perfectly, including two great rail journeys. So much better than trying to make a package holiday fit.

June 16, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for taking the time to share your experience - it was certainly our pleasure to work with you to create a bespoke holiday. We hope you enjoyed the Swiss lakes & mountains and the scenic rail journeys. Best wishes

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Rated 5 out of 5 stars

We were really impressed…

We were really impressed with all the arrangements for our recent holiday to Switzerland. The Swiss holiday company could not have done a better job. They listened to what we wanted, put together a plan, booked everything and gave us a detailed itinerary so that we could relax and enjoy ourselves. The pack of information we received was great. It contained everything we needed including our rail passes, seat reservations and maps to find the hotels all of which were easy walking distance from each of the stations. Great company. Highly recommend.

June 18, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for your kind words, which we have shared with the staff who helped to organise the holiday. We hope you had a wonderful time in beautiful Switzerland. Best wishes

Rated 5 out of 5 stars

Personal service

Personal service, tailored to what we wanted. Couldn't have been easier!

April 16, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Many thanks for taking the time to leave a review. We were very happy to tailor make the Switzerland holiday to match your requirements and hope you enjoyed it. Best wishes

Rated 5 out of 5 stars

Exceptional knowledge and service!

I’ve been booking ski holidays with The Swiss Holiday Company for over 20 years, and they never disappoint. Their service is exceptional—efficient, knowledgeable, and always tailored to my needs. Every trip is perfectly organised, from accommodation to transport, making for a seamless and stress-free holiday. I highly recommend their services.

March 29, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for your kind recommendation: we are always very happy to help you tailor-make your Swiss ski holidays. Best wishes

Rated 5 out of 5 stars

Expert friendly service

I've travelled with The Swiss Holiday Company several times now, and every trip has been absolutely fantastic! They really know their stuff – everything runs like clockwork, and you can tell their team are true experts. The whole experience is seamless from start to finish. I wouldn’t hesitate to recommend them – they make exploring Switzerland a real joy!

March 17, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for your kind recommendation. It is a real pleasure to share our love of Switzerland with you, and to help with your holiday arrangements. Best wishes

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Rated 5 out of 5 stars

I have travelled with The Swiss Travel…

I have travelled with The Swiss Travel Company skiing for many years and have always appreciated their knowledge & expertise. The team members are so friendly and spend time understanding our needs and finding us the right holiday! Great attention to detail and friendly staff! Can’t wait to book our next holiday!

March 9, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for the review. It is always a pleasure to help you find your perfect stay in beautiful Switzerland, and the team look forward to assisting you again. Best wishes

Rated 1 out of 5 stars

If there was a minis 10 button I would…

If there was a minis 10 button I would use that. It is a been disaster from my first call with them. Booking the entire trip on the wrong dates, planning train trips with young children with impossible changes, booking expensive hotels but arriving at midnight and leaving at 6am. The staff don’t listen, don’t take notes and don’t take responsibility when they repeatedly get it wrong.

March 6, 2025
Unprompted review
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Reply from The Swiss Holiday Company

Good afternoon,
We are very disappointed to receive your review, given we are in direct communication with you regarding your upcoming booking in April.
Following your calls to our office on 6th March in which you swore at both staff members you spoke to, an email was sent to you with comments and suggestions for you to look over.
We are constrained by the flight timings you have arranged independently and the Swiss Railways timetable, although we have made amendments and provided additional information since your booking was confirmed earlier this year.
We would also like to reiterate that all email quotations provided prior to you confirming your booking with us were based on a departure date of February 2025, and we were not advised this was incorrect until the booking process had commenced. Your booking was later amended to your preferred departure date.
If you would like to discuss this further, please do respond to our email of 6th March or contact the office directly on 0800 619 1200 (please note that swearing or abusive language towards our staff will result in your call being terminated).
Regards,
Your Swiss Holiday Company Team

Rated 5 out of 5 stars

Highly recommended

First time we've had a holiday arranged for us by a tour company and I can't recommend them highly enough. Great service, very helpful and patient with all my queries.
Was given flight options and able to make a slight change to the itinerary so we got back to Zurich a day earlier.
The holiday was fantastic.

June 24, 2023
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for your kind words. We are all delighted that you had a wonderful holiday!

Rated 5 out of 5 stars

Highly recommended travel,company

We enjoyed our customised holiday arranged by Swiss Holiday Co. very much. We started and finished London St Pancras. Every element of the holiday worked for us - a full, bespoke and detailed itinerary was provided, hotels and transfers booked and upgrades on some of the tourist trains made. We had a memorable holiday and I would thoroughly recommend the company.

April 28, 2023
Unprompted review
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Reply from The Swiss Holiday Company

Thank you for your kind words. We are so glad to hear that you enjoyed your holiday in beautiful Switzerland.

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Rated 5 out of 5 stars

Exceptional Travel Company

We booked our Glacier Express and Bernina Express holiday in May 2021 with a scheduled departure in September 2021 but due to Covid we postponed our trip until June 2022. The Swiss Holiday Company staff were friendly and helpful in rearranging our holiday.
The only problem we encountered was when our flight was changed to a day later and we were asked to pay another £90 each. However an e-Mail to the company stating terms and conditions of our booking soon rectified this and the additional fee was waived.
We received our tickets well in advance of our trip with a very comprehensive itinerary (which I have to say at times we were a bit dubious about) and which ran like the proverbial Swiss cuckoo clock.
Our Swiss Air flight was good.
The two 3* hotels we stayed at were superb and our train journeys amazing. We would highly recommend the Swiss Holiday Company.

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Superb service

Our family travelled to Wengen in December 2021 and we can't thank the Swiss Holiday Company enough for their efforts in getting us there despite flights being cancelled, restrictions being imposed and changes happening throughout. Each query was answered swiftly and accurately and the itinerary was superb making our train journey from the airport to resort completely stress free.

January 13, 2022
Unprompted review
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Reply from The Swiss Holiday Company

Thank you. It was a pleasure to help you and we hope you all had a great holiday in beautiful Wengen!

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