Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
Company replied
I have recently purchased PMI for myself and my partner. Had Alex guiding me all the way. I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly... See more
Company replied
Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex was extremely helpful and answered…
Alex was extremely helpful and answered all my questions promptly
October 24, 2025
Reply from Switch Health
Dear Paul,
We’re delighted to hear that your advisor, Alex, was so helpful and responsive! Providing timely and helpful support is something we take pride in — thank you for taking the time to share your experience. We’ll be sure to share your appreciation with them.
Kind regards,
Switch Health
Alexandra was extremely helpful easy to…
Alexandra was extremely helpful easy to contact and discuss with . Just generally very helpful
October 24, 2025
Reply from Switch Health
Dear Candy,
Thank you for your kind feedback! We’re delighted to hear that your advisor, Alexandra, was so helpful and easy to communicate with. Providing excellent support and clear communication is very important to us, and we’re glad your experience reflected that. Please don't hesitate to contact us if you need any further support.
Kind regards,
Switch Health
Painlessly and quickly sorte by Harpeet
October 21, 2025
Reply from Switch Health
Dear Mr Conroy,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your advisor, Harpreet handled everything efficiently and made the experience smooth for you. Please don't hesitate to contact us if you need any further support.
Kind regards,
Switch Health
Clear, helpful advisor and good customer service
Howard explained the options clearly, made the whole process very straightforward and was very patient when I was slow to respond
October 20, 2025
Reply from Switch Health
Dear Matthew,
Thank you for taking the time to share your experience. We’re pleased to hear that your advisor, Howard, delivered clear and patient guidance throughout the process. Your feedback is greatly appreciated and will be shared with our team.
Kind regards,
Switch Health
Reply from Switch Health
Dear Mr Taylor,
Thank you so much for leaving us a review! We’re glad to hear your advisor, Alex, was able to provide an efficient experience for you. We’ll be sure to pass along your praise to Alex and the team.
Kind regards,
Switch Health
Simple straightforward advice
Simple straightforward and prompt advice from Elli our adviser.
October 16, 2025
Reply from Switch Health
Dear Brian,
Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that your advisor, Elli provided great service. We’ll be sure to pass along your praise to Elli and the team.
Kind regards,
Switch Health
Efficient but easy and friendly to deal…
Efficient but easy and friendly to deal with.
October 17, 2025
Reply from Switch Health
Dear Jonathan,
Thank you so much for your kind words. We're thrilled to hear that your advisor, Elaine provided efficient service. It's always our goal to deliver value and reliable service, and feedback like yours reinforces our commitment to excellence. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Kind regards,
Switch Health
Alexandra was very helpful and…
Alexandra was very helpful and knowledgeable through the whole process
October 16, 2025
Reply from Switch Health
Dear Gail,
Thank you for your kind feedback. We're pleased to hear that your advisor, Alexandra was helpful and knowledgeable throughout the entire process. We're proud to have her on our team and glad she was able to support you effectively. Please don't hesitate to contact us if you need any further support.
Kind regards,
Switch Health
Ella was great and exceptional! For us, Switch Health is number one in the industry!
A few weeks ago, my husband and I were considering renewing our medical insurance with Switch Health. I contacted my former agent, Tom and he said that Ella is now in charge to this task as he moved to another department however, he reassured us that if we need any help, he is there to help us along the way. On the same day I called Tom, I received an email from Ella and asked us questions about our conditions. We answered immediately and she emailed us twice for more queries and she received all the answers. After waiting for a few days, there you are, she offered us the best medical insurance for our needs with so many more added benefits. On top of that, this was even cheaper than the one given to us by our current provider. Ella was very professional all along the way. She provides prompt response to our queries and we find her customer service skills exceptional. We will definitely use Switch Health again in the future and to Ella, a million thanks!
October 6, 2025
Reply from Switch Health
Dear Delia,
Thank you for taking the time to share your experience. We're thrilled to hear that Ella provided such professional, responsive, and attentive service throughout your medical insurance renewal process. It’s great to know that she was able to find a solution that not only met your needs but also offered greater value.
We’re also glad to hear that Tom was supportive and helped ensure a smooth transition. At Switch Health, we pride ourselves on delivering exceptional service, and it’s clear both Ella and Tom exemplified that commitment.
Thank you again for your trust and kind words—we look forward to supporting you again in the future!
Kind regards,
Switch Health
PMI purchase
I have recently purchased PMI for myself and my partner.
Had Alex guiding me all the way.
I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly explained what some conditions meant - even the small print.
I would definitely recommend to speak to Alex if you are thinking of getting PMI as he really knows his stuff and would be there to guide you.
October 2, 2025
Reply from Switch Health
Dear Katarina,
Thank you for sharing your experience with us. We're so pleased to hear that your advisor, Alex Burton was able to support you and your partner throughout your PMI journey. His patience, knowledge, and attention to detail, are exactly what we strive for in our service. We truly appreciate your recommendation and are glad Alex could help you make an informed decision with confidence.
Kind regards,
Switch Health
Excellent and responsive service from…
Excellent and responsive service from Alexandra Verghis who found an improved renewal and a lower premium
October 8, 2025
Reply from Switch Health
Dear Richard,
Thank you for your kind feedback. We're delighted to hear that your advisor, Alexandra Verghis provided excellent and responsive service, and that she was able to secure an improved renewal with a lower premium. We're proud of her commitment to delivering real value to our clients. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Reply from Switch Health
Dear Gary,
Thank you for the kind words. We're so glad to hear you've found our team helpful and that our services have provided real value to you. We truly appreciate your trust in Switch Health and look forward to supporting you again.
Kind regards,
Switch Health
Very Helpful
The advisor (Alex) that helped me was friendly, knowledgeable and found a really good deal for my insurance needs. I did a fair amount of my own research and checked with other providers but the policy Alex found was much better value than what I could find elsewhere. Happy to recommend to others.
October 7, 2025
Reply from Switch Health
Dear Mr Gauntlett,
Thank you so much for leaving us a 5 star review! We're thrilled to hear that Alex was able to help you find a great deal and provide the friendly, knowledgeable support you were looking for. We truly appreciate your recommendation and are glad we could assist with your insurance needs! We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Reply from Switch Health
Dear Ben,
Thank you for the kind words. We're so glad to hear you've found our team helpful and that our services have provided real value to you. We truly appreciate your trust in Switch Health and look forward to supporting you again.
Kind regards,
Switch Health
Reply from Switch Health
Dear Wendy,
Thank you for your continued trust in Switch Health. It's always our goal to deliver value and reliable service, and feedback like yours reinforces our commitment to excellence. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
I use Switch Health every year
I use Switch Health every year. Their expertise has saved us a fortune
October 1, 2025
Reply from Switch Health
Dear Susan,
Thank you for your continued trust in Switch Health. We're proud to hear that our expertise has made a meaningful impact for you year after year. It's always our goal to deliver value and reliable service, and feedback like yours reinforces our commitment to excellence. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Very helpful agent,
September 30, 2025
Reply from Switch Health
Dear Darren,
Thank you for the kind words. We're so glad to hear you've found our team helpful and that our services have provided real value to you. We truly appreciate your trust in Switch Health and look forward to supporting you again.
Kind regards,
Switch Health
Highly recommended- a great experience
Switch Health is a large company but Elli Wright gave us an excellent, very personal service. Having arranged health insurance for my Mother (who has complex needs) we turned to her to help with our own family’s insurance. She saved us almost 50% on our renewal quote and in doing so, she listened carefully to our requirements, she was always highly responsive and also incredibly pleasant to deal with. I would highly recommend Elli to anyone looking for private health insurance.
September 26, 2025
Reply from Switch Health
Dear Julie,
Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that your advisor, Elli provided such a personal and attentive service—especially when it came to supporting your mother’s complex needs and later helping with your own family’s insurance. At Switch Health, we take great pride in ensuring our clients feel heard and supported, and it's clear Elli exemplified that commitment. We’re glad she was able to deliver meaningful savings and a smooth, responsive experience. Your recommendation means a lot, and we’ll be sure to pass along your praise to Elli and the team.
Kind regards,
Switch Health
Reply from Switch Health
Dear Mr Baker,
Thank you for your kind words! If there's anything else you need, we're always here to help.
Kind regards,
Switch Health
Kind regards,
SwitchHealth
Medical Insurance ... a mine field!
Medical Insurance is a mine field! Donna and Amanda made it simpler, understanding the needs of the client and thus were able to assist very appropriately.
Communication was clear and succinct. Communication by phone or email was very good.
September 24, 2025
Reply from Switch Health
Dear Angela,
Thank you for your kind words! You're absolutely right — medical insurance can feel like a minefield at times, and we're so glad to hear that your advisors were able to simplify the process for you. Their focus on truly understanding your needs is something we value deeply, and it’s wonderful to know that came through in your experience.
Kind regards,
SwitchHealth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.