I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
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Review summary
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Finding a way around choosing a Private Health Insurance in the UK This company was very helpful, thorough in their research, going to great lengths to ensure that excellent advice was given. I... See more
Company replied
Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
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Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Elaine Morgan dealt with my necessary requests for medical insurance…
Elaine Morgan dealt with my enquiry over the past two years. With my renewal we changed medical insurance companies so that most / all of my medical requests are met. There was a discussion on what conditions will be excluded. Why have medical insurance when there are exclusions? Elaine found the right company for me and I hope I will remain with Axa. I wish to add during the first year I used April International. When I considered renewing with them they had a very lengthy admission form. With Axa there was no form to complete. That was another advantage of Axa.
November 17, 2025
Reply from Switch Health
Dear Suzanne,
Thank you for sharing your experience with us. We are delighted to hear that your advisor, Elaine Morgan was able to support you consistently over the past two years and guide you through your recent renewal with such care and expertise. Ensuring that our clients receive coverage that truly meets their medical needs is a priority for us, and we’re pleased that the move to AXA has provided you with greater confidence and clarity around your policy.
We also appreciate your feedback regarding the differences in renewal processes between providers. We’re glad that the smoother, form-free transition to AXA added to your positive experience.
Your comments are greatly valued and will be shared with Elaine and our team. Thank you for your trust in us—we look forward to supporting you in the future.
Kind regards,
Switch Health
Reply from Switch Health
Dear Penelope,
Thank you so much for your kind words! We’ll be sure to pass on your thanks to your advisor Alexandra.
If you ever need further assistance, please don't hesitate to contact us!
Kind regards,
Switch Health
Easy to change provider
At no extra cost to you they make the experience easy by choosing the best cheapest insurance to suit your needs
November 13, 2025
Reply from Switch Health
Dear Mrs Holland,
Thank you so much for your kind words! We’re thrilled to hear that your advisor, Nathan, made the process easy and you appreciated his effort in finding the best and most affordable insurance options for your needs. Our team is committed to making insurance simple, transparent, and stress-free.
If you ever need further assistance, please don't hesitate to contact us!
Kind regards,
Switch Health
Clear and helpful advice
Clear and helpful advice. Friendly phone conversations. Prompt attention.
November 21, 2025
Reply from Switch Health
Dear Mr Sober,
Thank you for your lovely feedback! We’re delighted to hear that you found advice from your advisor, Ella, clear, helpful and enjoyed your phone conversations with the team, and received prompt attention. Providing supportive and efficient service is what we strive for every day. If there’s anything else you need, we’re always here to help!
Kind regards,
Switch Health
efficient
Efficient , pleasant and very helpful in finding a cheaper solution for my insurance.
October 6, 2025
Reply from Switch Health
Dear Martine,
Thank you for your wonderful feedback! We’re so pleased to hear that you found our team efficient, pleasant, and helpful in securing a more affordable insurance solution. Helping customers save money while staying well-protected is always our goal. Thank you again for leaving us a 5 star review — we truly appreciate it.
Kind regards,
Switch Health
Excellent Knowledge of Insurances and Service from Elli
Elli had an excellent knowledge of Insurance, gave me options and provided all information i needed.
November 19, 2025
Reply from Switch Health
Dear Olly,
Thank you for sharing your experience! We’re delighted to hear that Elli’s insurance knowledge, clear options, and thorough information made the process easy for you. We’re proud to have her on our team, and we’re always here if you need any further support.
Kind regards,
Switch Health
Great customer experience from James
James understands the health insurance market and was able to get a very good outcome for me.
November 18, 2025
Reply from Switch Health
Dear Rashmi,
Thank you for sharing your experience! We’re delighted to hear that your advisor, James was able to leverage his expertise in the health insurance market to achieve a strong outcome for you. At Switch Health, we pride ourselves on providing knowledgeable guidance and personalized support, and it’s great to know James delivered on that commitment. We appreciate your trust in us.
Kind regards,
Switch Health
Alexandra a big thank you!
This year Alexandra looked after the renewal of our health insurance, she has been completely amazing from start of finish.
Listening to our needs and requirements and finding us an extremely competitive cover.
I highly recommend Switch Health, this is the 3rd year I have used their services, I feel so fortunate we had Alexandra.
November 13, 2025
Reply from Switch Health
Dear Madeline,
Thank you so much for your wonderful feedback. We’re delighted to hear that your advisor, Alexandra was able to support you throughout your health-insurance renewal and that you felt fully listened to and well looked after.
Providing competitive cover that genuinely meets our clients’ needs is exactly what we strive for, so it’s fantastic to know this has been your experience for the past three years.
Your continued trust in Switch Health means a great deal to us, and we’re equally fortunate to have Alexandra on our team. Thank you again for your recommendation — we truly appreciate it.
Kind regards,
Switch Health
Alexandra couldn’t have been more…
Alexandra couldn’t have been more helpful. She took the time to go through all of my options and make sure I understood the differences between cover. She then followed this up with email communication that was clear and concise. It was obvious she had my family’s best interests at heart.
November 13, 2025
Reply from Switch Health
Dear Laura,
Thank you for sharing your feedback. We’re delighted to hear that your advisor, Alexandra provided such attentive and thorough support. Ensuring our customers fully understand their options and feel confident in their choices is very important to us. It’s wonderful to know that her communication and care made a positive difference for your family. We’ll be sure to pass your kind words on to Alexandra and the team.
Kind regards,
Switch Health
Great Service and huge savings.
Our contact, James Lewis, was really helpful, patient and swift, making the whole process really simple for us. The saving of over 50% on what we are paying to our current provider was a great bonus too.
November 11, 2025
Reply from Switch Health
Dear Phil,
Thank you so much for your kind feedback! We’re delighted to hear that your advisor, James made the process smooth and straightforward for you. Delivering great service and real savings is what we aim for, so it’s fantastic to know we achieved both. We truly appreciate your trust and look forward to continuing to support you at your renewal.
Kind regards,
Switch Health
Important advice on costs and content
The company are giving helpful advice on what the new company is offering and the amount it will cost.
November 10, 2025
Reply from Switch Health
Dear Mrs Hannah,
Thank you so much for your kind feedback! We're delighted to hear that your advisor, Harpreet, was able to assist you and find a better-value deal. We truly appreciate your support and look forward to helping you again at your renewal.
Kind regards,
Switch health
Good Value
The agent was very helpful & informative he found me a better value deal for less money Excellent. Richard
November 10, 2025
Reply from Switch Health
Dear Richards,
Thank you so much for leaving us a 5 star review Richard! We're thrilled to hear you found our service helpful and that we could get you a better-value deal. We really appreciate your kind words and hope to help you again in the future!
Kind regards,
Switch Health
New customer, confident in the service
Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to see how easy Switch Health is to work with, should we ever need to use them, however the service so far has been refreshing so I’m confident that any requirement we have to call on their services will be easy and quick to use.
Many thanks
November 7, 2025
Unprompted review
Reply from Switch Health
Dear Mark,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that your advisor, Elaine provided such a supportive and honest experience — that’s exactly the standard of service we aim for at Switch Health. It’s great to know that you felt no pressure and received clear, personal advice. We truly appreciate your confidence in us!
Warm regards,
The Switch Health Team
Did the hard work for me.
Did the hard work for me.
Great experience from start to finish. Everything explained in 'layman's' terms so l could understand. Got me the best deal for our needs.
5* review for Josh F
November 6, 2025
Reply from Switch Health
Dear Audrey,
Thank you so much for your wonderful review! We're delighted to hear that your advisor, Josh made the process easy to understand and found the best deal for you. Your kind words mean a lot to us, and we’re so pleased you had a great experience from start to finish. We’ll be sure to share your feedback with Josh!
Kind regards,
Switch Health
Reply from Switch Health
Dear Claire,
We’re so glad to hear that your advisor, Howard made such a great impression! It’s wonderful to know he was kind, helpful, and so knowledgeable throughout your experience. Thanks for taking the time to share your feedback — it really means a lot to us.
Kind regards,
Switch Health
Great communication
Great communication, listened to my requirements and was able to reduce my premium.
November 4, 2025
Reply from Switch Health
Dear David,
Thank you for leaving us a 5 star review! We’re delighted to hear that you had a positive experience whilst dealing with your advisor, Josh. And that he provided great communication, listened carefully to your needs, and helped reduce your premium! We really appreciate you taking the time to share your experience with us.
All the best,
Switch Health
Timely and sensitive communication.
October 16, 2025
Reply from Switch Health
Dear Joanne,
Thank you for your kind review. We’re pleased to hear that Tom, your advisors communication was both timely and sensitive — it’s something we take great care to provide for every customer. Your feedback is truly appreciated. We look forward to continuing to support you at your renewal.
Warm regards,
The Switch Health Team
Reply from Switch Health
Dear Kevin.
Thank you for your kind words! We’re glad to hear you were happy with the professional service and advice from your advisor, Josh. We always strive to provide the best experience for our customers. We look forward to continuing to support you at your renewal.
Warm regards,
The Switch Health Team
Reply from Switch Health
Dear Mr Symes,
We’re so glad to hear you had a great experience with Elli. Providing fast, clear, and helpful service is what we aim for every time—thank you for taking the time to share your feedback!
Kind regards,
Switch Health
Reply from Switch Health
Thank you for leaving us Switch Health a 5 star review! Your satisfaction means a lot to us! We’re glad to hear your advisor, Alex, could assist you quickly and effectively — thank you for taking the time to share your experience.
Warm Regards,
Switch Health
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