Swytch Reviews 712

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people found the service itself to be excellent, noting its ease of use, seamless setup, and reliable functionality, especially for those managing UK numbers while abroad. The user experience is frequently described as smooth and straightforward, with efficient processes and clear communication. However, some customers were dissatisfied with the customer service, mentioning a lack of human support, slow response times, and difficulty in getting issues resolved. A few other people also felt that the service could be patchy at times.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting its exceptional quality and... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency and ease of use, especially... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, friendliness, and responsiveness. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the sign-up, setup, and porting... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The team at Swytch provided fantastic…

The team at Swytch provided fantastic service in getting my number transferred and setup and the functionality was exactly what I needed at a really reasonable price. I've been a customer for over 3 years now!

June 16, 2025
Unprompted review
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Reply from Swytch

So pleased we could serve you for 3 years plus - thank you.

Rated 5 out of 5 stars

Keep UK number without UK sim

Swytch service was great for keeping my uk mobile number active whilst I was out of the country for an extended stay. Their service meant I had uk voicemail, could get texts so my 2FA remained in place without having to keep mobile service and roaming charges.

June 12, 2025
Unprompted review
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Reply from Swytch

Thanks for using us to keep your number working whilst abroad.

Rated 5 out of 5 stars

Useful and friendly

Really quick, useful and friendly customer service. The service they provided helped me when living abroad and wanting to keep my UK number while also having a foreign SIM.

June 11, 2025
Unprompted review
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Reply from Swytch

Thank you for your review.

Rated 5 out of 5 stars

This was the best customer experience I…

This was the best customer experience I have ever had — with almost immediate help and prompt follow-up. Truly impressive service. For full transparency, I am completely independent from this company.

June 10, 2025
Unprompted review
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Reply from Swytch

Many thanks for your kind words.

Rated 5 out of 5 stars

As always i a have wonderful experience…

As always i a have wonderful experience with Swytch virtual phone numbers. The customer service is wonderful, whenever i have a question or need help, they are within a few hours replying to my concerns.

June 9, 2025
Unprompted review
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Reply from Swytch

So pleased to be of service. Thank you.

Rated 5 out of 5 stars

Awesome support

Initial website didn't make the whole porting idea easy but once i Had spoke to Simon at Switch it was all good. Got switched over quickly and all working ok

June 6, 2025
Unprompted review
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Reply from Swytch

Glad to be of service - thank you.

Rated 5 out of 5 stars

Useful app and good customer service

I’ve not been using Switch mobile a lot however whenever I needed it the line was always working fine as if I was in the UK. The support replies fast and provides a good customer service . I would use them again.

June 5, 2025
Unprompted review
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Reply from Swytch

So happy we could be of service to you - many thanks.

Rated 5 out of 5 stars

Great way to get a second number to use for business

Great way to get a second number to use for business. Great customer service and they make it very easy to implement. Second time I used this company and will definitely use again.Thank you.

May 30, 2025
Unprompted review
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Reply from Swytch

Many thanks ... we look forward to serving you again in the future!

Rated 5 out of 5 stars

Thank you Swytch

The service is very good and works like any other phonecnetwork provider. It is all very good to use when out of the UK as you make and receive calls as you would if you are in the UK. The customer service is the best!

May 22, 2025
Unprompted review
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Reply from Swytch

So pleased we could help you retain your UK number abroad - thank you.

Rated 5 out of 5 stars

Amazing support from Simon at Swytch

Simon was incredibly helpful and professional throughout my experience with Swytch. He answered all my questions, his response times were very quick! he helped me resolve any issues i had and followed up to make sure everything was running smoothly. First class support- thanks Simon

May 19, 2025
Unprompted review
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Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

Strongly recommend

I’ve used this service for a few years. Brilliant and very cheap solution for those that either want to keep a UK number (especially for 2-step verification- it’s invaluable) but have moved abroad, or who need 2 or more numbers on one phone. Great customer service. Highly recommended.

May 15, 2025
Unprompted review
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Reply from Swytch

We really appreciate your time to review - many thanks.

Rated 5 out of 5 stars

Easy port of existing UK number

Early days since I just got the service set up, but so far the experience has been very smooth and customer support was excellent. I ported over my UK number so I could continue to recieve calls and SMS while living overseas. Recommended.

May 14, 2025
Unprompted review
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Reply from Swytch

Thank you for your recommendation.

Rated 5 out of 5 stars

Amazing company

Amazing company. I contact them to keep my English number because I am expat.
Vodafone UK was asking me a lot of money to keep this number has expat. With the help of Simon, I manage to cancel my Vodafone contract and transfer my number to Swytch to keep my Uk number.
Now I pay half of the latest Vodafone bill but a lot more saving because Vodafone UK want to cancel my roaming from next month

Thank to Swytch and Simon

May 13, 2025
Unprompted review
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Reply from Swytch

Thanks for your review - pleased we could help you avoid high roaming charges.

Rated 5 out of 5 stars

Swytch mobile is a really useful service

Great service for those living and travelling between multiple countries. Also terrific Helpdesk which makes a wonderful change!

May 12, 2025
Unprompted review
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Reply from Swytch

So pleased we could help you keep your UK number whilst visiting different countries - thank you.

Rated 5 out of 5 stars

Simon's personal service was excellent

Simon's personal service was excellent. He guided me through the process to port in my existing number, was prompt in all communications, and advised me clearly, every step of the way.

A genuinely impressive service.

May 8, 2025
Unprompted review
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Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

Great service so far…ported in a…

Great service so far…ported in a personal number and a business number as previous provider was poor. I was kept informed every step of the ports and moved across working perfect!

May 8, 2025
Unprompted review
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Reply from Swytch

Thank you for your 5 star review.

Rated 5 out of 5 stars

Exceptionally Helpful

I used this service to use my UK mobile number whilst travelling around Latin America. It allowed me to receive 2-factor authentification texts and worked reliably. The customer services team here are exceptionally helpful. It was easy to port my number and details.

May 2, 2025
Unprompted review
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Reply from Swytch

So pleased we could be of help - many thanks.

Rated 5 out of 5 stars

No sim but keep your UK number

I have used Swytch for 3 years to maintain my UK number while living abroad. It was very useful and absolutely no problems ever experienced with the service. You don't need a sim card but can use your number for calls and messages. The customer service is excellent. Highly recommend them and if I needed this kind of service again I'd definitely use Swytch.

April 28, 2025
Unprompted review
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Reply from Swytch

We are so very grateful for your review and recommendation - thank you.

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