Symphony Group Reviews 

2,268
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, friendly, and professional during home visits to successfully resolve various household issues. People also deeply appreciate the efficient service, noting that technicians always arrive on time, protect floors with covers, and clean up thoroughly before leaving. Some reviewers were not happy with product quality, reporting peeling paint, damaged units, and poorly supported worktops that caused major structural concerns during everyday use. Consumers additionally mentioned ongoing difficulties regarding the overall durability of kitchen doors, persistent alignment faults, and occasional frustration when seeking timely assistance from support teams.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and helpful... See more

Service

Customers had positive experiences with service, frequently praising technicians for being punctual,... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the products and installation are heavily... See more

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives and technicians are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John Baker very professional, friendly and his attention to detail was second to none, as he spotted a few things we didn't even notice. Cleaned up as he went along and place floor protection down whi... See more

Company replied

Rated 5 out of 5 stars

John Baker called in this afternoon from Symphony Kitchens. All I can say is John's attention to detail and fine tuning to his satisfaction was second to none ! He was only here to fix a couple... See more

Company replied

Rated 5 out of 5 stars

What an excellent experience I’ve just received from the customer support technician, John Barker, who visited my property today. John was extremely friendly and engaging. Instantly identified the... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Chris from Symphony Kitchens. He arrived on time to fit a new fridge freezer door. Whilst here I pointed out an issue with an out of alignment cupboard, which, without hesit... See more

Company replied


Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(2,268)

375 reviews in the last 12 months

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Rated 5 out of 5 stars

Michael Sutton

Michael Sutton, was the care advisor that came out to replace my fridge door.
Michael thankyou so much, you were so thoughtful and respectful of my home, a pleasure to meet you.
What a lovely pleasant man.

Kind regards Tracy & millie the bulldog

March 13, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Tracey,

Thank you for your 5 star review, we're delighted to hear that Michael has done a brilliant job. We'll pass on your compliments to him.

Kind regards,
Russell

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Rated 5 out of 5 stars

I thought Morley went above and beyond…

I thought Morley went above and beyond to explain the workings of the closer mechanism. He was patient and professional.

March 12, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Malcolm,

Thank you for your 5 star review, we're delighted to hear that Morley has done a professional job. We'll pass on your compliments to him.

Kind regards
Russell

Rated 5 out of 5 stars

I only give 5* because of a great…

I only give 5* because of a great technician working for symphony group - Michael Sutton. He was fixing what kitchen installers messed up and then another technician made it even worse trying to fix it. I could end up with a cabinet falling of the wall because it was literally hanging on tiny screws in the gap between plasterboard and the solid wall. The quality of the cabinets is very poor, installation by a fitter even poorer. Only Michael showed professional work and skill. He knew exactly how to fix the problem without damaging adjacent cabinets (which happened before with the other technician). Symphony, you deserve 1star for the quality, prices and the services. Micheal Sutton saved your rating. 5 star is for that man!

February 19, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Joanna
Thank you for your 5 star review, we're delighted to hear Michael has done a professional job. We'll pass on your compliments to him. We've passed on your comments to the team internally.

Kind regards,
Russell

Rated 5 out of 5 stars

Great work today

Great work today, thank you. Cleared up any mess as well.

March 12, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Denise,
Thank you for your 5 star review, we're delighted to hear that we have done a great job, please would you email your information to reviews@symphony-group.co.uk and we'll pass on your compliments to the technician.

The name of your house builder, plot number and postcode.

Kind regards
Russell

Rated 5 out of 5 stars

Michael Sutton arrived on time and…

Michael Sutton arrived on time and carried the work out as planned.
Explained the works carried out and tidied up afterwards.
Good efficient and friendly service.

March 12, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good afternoon,
Thank you for your 5 star review, we're delighted to hear that Michael has done an excellent job. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be happy to pass on your compliments to him.
kind regards
Russell

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Rated 5 out of 5 stars

Easiest Kitchen to work with by far

Ordering some new cabinets for my existing Symphony kitchen had me a bit nervous at first, as I was designing, measuring, and fitting everything myself. I did not have worry. Their process for choosing cabinets, colours, fixtures, and fittings is as straightforward as it gets.

Once I’d made my selections, I called to place the order and was looked after by Michelle Spink, who handled both the call and the follow‑up emails. She checked everything for me, matching colours, handles, and even pointing out a few additional items I hadn’t considered.

Michelle was always on hand to answer questions, going above and beyond throughout the whole process.

Delivery was exactly when promised, on time and brought right into the kitchen ready for me to fit. I won’t mention the moment I thought a door wasn’t straight… only to realise I hadn’t turned the right screw before emailing Michelle about it. Definitely not mentioning that bit.

From start to finish, the whole experience was flawless. It was a breath of fresh air ordering from this company, and I’m already planning the next stage of my kitchen.

An outstanding company to work with , and Michelle, if you see this, thank you. You made the whole thing so much easier.

February 23, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Steve,
Thank you very much for your 5 star review, it's lovely to hear that Michelle has done brilliant job for you. Please would you email reviews@symphony-group.co.uk your plot number, housebuilder and postcode, we'll be delighted to pass on your compliments to her.
Kind regards,
Russell

Rated 5 out of 5 stars

Excellent experience with Symphony and…

Excellent experience with Symphony and Morley in particular.

Attention to detail, care in his work and all round professionalism made our experience exceptional!

March 11, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Richard,
Thank you for your 5 star review, we're delighted to hear that Morley has done a professional job. We'll pass on your compliments to him.

Kind regards,
Russell

Rated 5 out of 5 stars

Morley was a great guy

Morley was a great guy, friendly friendly and did a brilliant job in replacing a corner panel in my kitchen. Highly recommend!

March 11, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Laura,
Thank you for your 5 star review, we're delighted to hear Morley has done a brilliant job. We'll pass on your compliments to him.

Kind regards,
Russell

Rated 5 out of 5 stars

A great kitchen company

A great kitchen company! Fantastic service from beginning to end. A very high quality spec and fitted so quickly and swiftly. Made the whole experience seamless. Thank you!

February 20, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Sophia,
Thank you very for your 5 star review, please would you email reviews@symphony-group.co.uk with your plot number, housebuilder and postcode and we'll pass on your compliments to the correct technician.

Kind regards
Russell

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Rated 5 out of 5 stars

Morley came out today to do some…

Morley came out today to do some snagging work in my new build and he was great. Very friendly and professional and did a fantastic job!! Would definitely recommend.

March 10, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Miss Riches,
Thank you very much for the 5 star review, we're delighted to hear Morley has done an excellent job. We'll pass on your compliments to him,
Kind regards,
Russell

Rated 5 out of 5 stars

Excellent Service

The service that Kurt provided when he came to put right some bits on my kitchen was second to none. He was friendly and helpful, addressing each issue I had so professionally.
Thank you for everything you done - 100% recommend

March 4, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good afternoon,
Thank you very much for the 5 star review, we're delighted to hear that we have done a professional job. Please would you email your details plot number, housebuilder and post code to reviews@symphony-group.co.uk and we'll pass on your compliments to Kurt.
Kind regards,
Russell

Rated 5 out of 5 stars

I had the pleasure of Brett from

I had the pleasure of Brett from
New Zealand today installing some kitchen doors. Was very professional and friendly. Left the area he was working in as clean as he found it. Outstanding service, thank you Brett.

March 9, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Good morning,
Thank you very much for your 5 star review, we're delighted to hear that Brett was so professional, we'll be very happy to pass on your compliments to him.
Kind regards,
Russell

Rated 5 out of 5 stars

Mike Sacre was very helpful rectifying…

Mike Sacre was very helpful rectifying our issues quickly. Very friendly and efficient
Must be an asset to your team

March 9, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Shane,
Thank you very much for your 5 star review, its great to hear Mike has done an efficient job, we'll pass on your compliments to him with pleasure.
Kind regards,
Russell

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Rated 5 out of 5 stars

Good service

The fitter, Mick Sacre, was very polite and professional and did a great job. The company have on 2 occasions been out to address issues with faulty doors, without any problem or complaint, which hasn't been the case with some companies we've dealt with recently.
Good service.

February 12, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Phil, Thank you for your 5 star review, it's great to hear that Mick has done a professional job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

Rated 5 out of 5 stars

Quality service by Morley

March 5, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Pam,
Thank you very much for the 5 star review, please would you email reviews@symphony-group.co.uk with your housebuilder, plot number and postcode and we'll be delighted to pass on your compliments.
Kind Regards
Russell

Rated 5 out of 5 stars

Professional and easy to deal with

Rang symphony as had some issues with a few of my kitchen cupboard doors. Craig Gardner who handled my query over email was brilliant and Chris Gray who was sent to rectify the issue was also fantastic.
Chris resolved my issue with ease, went above and beyond is assisting me with another issue I had with one of the doors not closing properly, was extremely friendly and a pleasure to deal with.
Craig was extremely helpful on our email correspondence and was able to resolve my queries with ease to have my issues resolved.

March 4, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

hi Leon,
Thank you very much for your 5 star review, we're delighted to hear that Craig and Chris were so helpful, we'll be very happy to pass on your compliments to them.
Kind regards,
Russell

Rated 5 out of 5 stars

New Kitchen.

Our new kitchen in our new build home had a few minor issues but these were sorted our without any problems. These were all excellently carried out by Tom.
Would highly recommend this company.

February 18, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Mark,
Thank you very much for the 5 star review, we're delighted to hear that we have done an excellent job. We'll pass on your compliments to Tom.
Kind regards,
Russell

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Rated 5 out of 5 stars

Symphony

We had Jonathan Humphreys from Symphony attend to carry out some repair work and could not have asked for a friendlier service. He was extremely attentive and professional ensuring we was happy with the work he had completed before he left. Highly reccommend.

March 6, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Lauren,
Many thanks for your 5 star review, it's great to hear that Jonathan was so helpful and professional we'll be delighted to pass on your complements to him.

Kind regards,
Russell

Rated 4 out of 5 stars

Michael Sutton came to fit a new…

Michael Sutton came to fit a new kitchen door for me yesterday.
He was courteous personable and helpful.

March 5, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Claire
Many thanks for your review, its brilliant to hear that Michael did a great job, we'll pass on your complements to him.

Kind Regards,
Russell

Rated 5 out of 5 stars

Thanks for everything

Quality of the units was excellent. The quality of the fitting was excellent also, as was the professionalism and expertise of Tony Burroughs and Martin Hill.
They worked tirelessly with such care and attention to detail. The result is a kitchen that I am delighted with and can’t wait to share proudly with friends and family.
Thank you most sincerely.

March 5, 2026
Unprompted review
Symphony Group logo

Reply from Symphony Group

Hi Christie,
Thank you very much for your 5 star review, we're delighted to hear that Tony and Martin were so professional and we'll be very happy to pass on your compliments to them.

Kind Regards,
Russell

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