My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more
Company replied
2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more
Company replied
Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom
- 0116 367 2232
4.6
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service of my Bentley car
Excellent service as always. Martin and team very helpful.
July 28, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Read, Thank you for the 5 star rating and the great review! I will ensure Martin and the rest of the team receive a copy of this. Kind Regards Sean Cook Head of Business
Always impeccable.
July 26, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Purviss, Thank you very much for the excellent comments and 5 star review. To be described as "impeccable" is a real compliment to the team, who are thrilled to hear you were so satisfied with the service provided. We look forward to seeing you again soon. Kind Regards Sean Cook Head of Business
Can not fault the service but get new cleaners!!!
Can not fault the service - picked up from my home and delivered back. Perfect. Great communication.
I would have given five star review but the car was not clean when it came back - it had not been dried and basically looked a bit of a mess. When I pay £1500 for a service I expect it to come back pristine!
Other than that fantastic.
July 11, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Ian, Thank you for your valued feedback. I'm really pleased to read your comments regarding our service and communication, and of course will take on board your feedback regarding the cleanliness of your vehicle. We'd really like the opportunity to rectify this by arranging a re-clean of your Bentley. Please do not hesitate to contact Adam Causer, our Aftersales Manager on 0116 260 1111, who would be delighted to arrange this for you. Kind Regards, Sean Cook Head of Business
Recently had my Lamborghini serviced…
Recently had my Lamborghini serviced the back window was broken whilst in the garages procession to which they carried out a repair.
The car ended up being with them for approx x2 weeks maybe a day or two less but I was never offered a courtesy car in view of the extended stay .
It was my sons prom at the weekend and i ended up loaning a vehicle.
The overall experience was ok but could / should have been a lot better.
July 11, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Gaskell, Thank you for your valued feedback. I am sorry to read about your recent experience and will endeavour to investigate this further with my team. In the meantime, please do not hesitate to contact me on 0116 260 1111 if I could be of any assistance. Kind Regards, Sean Cook Head of Business
Picking up my Bentley
Picked my car up last week, superb experience. Very friendly people. I would recommend them to everyone.
July 4, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Richard, Thank you very much for the 5 star review. I am so pleased to read about your recent experience and will ensure the team receive a copy of your comments. Kind Regards, Sean Cook Head of Business
Collection and delivery shambolic
Collection and delivery shambolic, otherwise good
July 2, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Cooke, Thank you for bringing this to our attention. I'm really sorry to read about your recent experience. I will call you shortly to discuss the matter further. Kind Regard, Sean Cook Head of Business
I have now been a Bentley owner for 4…
I have now been a Bentley owner for 4 years and have dealt with Bentley Leicester throughout that period.The service continues to exceed expectations and nothing is too much trouble. All the staff behave in a professional manner and create an impression that the customers needs are of paramount importance. Well done Bentley Leicester keep up the good work.
July 1, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Quantity, Thank you very much for taking the time to leave such a great comment about your experience at Bentley Leicester. I will ensure my team receive a copy of your feedback. I hope you are still enjoying your Bentley and hope to see you again soon. Kind Regards Sean Cook Head of Business
Very helpful
Very helpful , excellent communication from zoe ; james and martin
Solid advice .
professionalism gives confidence
June 28, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Thomasson, Thank you for the 5 star review! I know Zoe, James and Martin will all be thrilled to read such fantastic comments. Kind Regards, Sean Cook Head of Business
Recent service experience
Firstly, I arranged to have my Bentley picked up from home and returned (via Zoe from Sydney Leicester), however was very disappointed to be advised on the day that car was not going to be serviced and subsequently returned until the following day?
Secondly, I asked both the driver who collected my car and subsequently the Service Manager at Sytner (Steve?) to let me have a quote to recon my alloy wheels and to date, have heard nothing
Finally, I was advised by Steve from the service dept that Bentley were not planning on introducing a new model V8 (I currently have the older model) and to my disappointment, I’ve just received a reveries for the new V8 model being introduced in Sept 2019?
Would appreciate your/Bentley Sytner’s feedback on the above
Regards
Ralph Cunningham
June 26, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Cunningham, Thank you for your valued feedback. I understand that my Sales Manager has since made contact with you to discuss the matter further. I look forward to seeing you soon, however please do not hesitate to contact us if we could be of any further assistance. Kind Regards Sean Cook Head of Business
Reply from Sytner Group - Bentley Leicester
Dear Peter, Thank you for the 5 star rating and fantastic comments! We hope to see you again soon. Kind Regards Sean Cook Head of Business
5star service in all departments.
June 5, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Good Afternoon Mr Caramba-Coker, I’m delighted to read your kind words about the team at Bentley Leicester. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Sean, Head of Business.
As usual service from all the team was…
As usual service from all the team was first class
May 28, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Newbury, Thank you for taking the time to leave a 5 star review and such great comments about your experience at Bentley Leicester. I will ensure this is forwarded to my team. We look forward to seeing you again soon. Kind Regards, Sean Cook Head of Business
I was and am extremely disappointed.
I was and am extremely disappointed.
You had my Bentley Azure for service as it hasn't been used for 2/3 years.I bought it from you!
During the service I received a call from Martin saying they couldn't repair the central locking but it was ok to lock with the key. This I reluctantly accepted but when it was returned the locking was a joke with the alarm going off consistently.
In addition the Hood and the windows weren't synchronised and it was returned with the inside dirty.
May 27, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Wright, I’m sorry to hear about your recent experience at Bentley Leicester. I believe my team are currently in touch with you to help resolve the situation. In the meantime, please do not hesitate to contact me if I could be of any assistance. Kind Regards Sean Cook. Head of Business
Excellent service from start to finish!!
May 21, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Grant- Salmon, Thank you for taking the time to leave a 5 star review of your recent experience at Bentley Leicester. I am so pleased to read such positive comments, and will ensure the rest of my team receive your feedback. Kind Regards, Sean Cook Head of Business
Very personalised service
April 26, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Dr Mahmood, Thank you for taking the time to leave a review and some comments about your recent experience. I am pleased to read that it was so positive and hope to welcome you back again soon. Kind Regards, Sean Cook Head of Business
Keep emailing me about progress updates…
Keep emailing me about progress updates to someone's Bentley. Not really that interesting.
April 25, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Good Afternoon, Thank you for your comments regarding your recent experience with Bentley Leicester. I have since emailed you regarding the matter, with the aim of resolving the issue to avoid any further inconvenience to yourself. Please do not hesitate to contact me, so I can ensure this is resolved for you. Kind Regards, Sean Cook Head of Business
Another perfect experience having my…
Another perfect experience having my Bentley serviced. The car was collected from home on time and delivered back which saved a lot of trouble. I was kept informed throughout the whole process and they even polished out a couple of marks on the car without being asked.
First class in every way.
April 25, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Towne, Thank you for the lovely feedback regarding your recent service. I am delighted to read that you were so pleased with your experience and hope that we can assist again in the near future. Kind Regards, Sean Cook Head of Business
A really superb experience from start…
A really superb experience from start to finish, a great pleasure to deal with as well.
April 24, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Beck, Thank you for taking the time to leave a 5 star review of your recent experience. I am thrilled to read that you were so pleased with your service. We hope to see you again soon. Kind Regards, Sean Cook Head of Business
I wouid hope the service was ok.
I wouid hope the service was ok.
But I EXPLAINED SEVERAL TIMES that the indicators are too silent,thus they are often not cancelled,CAUSING A REAL DANGER TO MYSELF AND OTHER ROAD USERS .HAVING WRITTEN NOW TO YOURSELFS and other organisations I am hoping for a satisfactory conclusion.
April 22, 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Collins, Thank you for taking the time to provide a review of your recent experience. My General Sales Manager has called since and I believe has explained the situation. If you would like to discuss this further or have should you have any questions or queries, please do not hesitate to contact us at any point on 0116 2601111. Kind Regards, Sean Cook Head of Business
Reply from Sytner Group - Bentley Leicester
Dear Mr Walker, Thank you for taking the time to leave a 5 star review about your recent experience. I am delighted to read that you were able to utilise our collection and delivery service! We hope to see you again in the near future. Kind Regards, Sean Cook Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.