Pickup service very helpful. Car serviced and valeted as expected. But I had a couple of queries regarding the invoice and so rang to speak the service advisor the following day. Rang first thing... See more
Location
Switch locationLonglooms Road East, Cheshire Oaks, CH65CH65 9LF Ellesmere Port, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole process was very great from start to finish. Tom was very helpful, responsive and great to deal with. Details like replacing the pads and discs prior to delivery were really apprec... See more
Company replied
Pleasant and helpful, the team at Porsche Chester helped us with an unexpected failure on our Macan, getting us back on the road promptly
Jaz took the issue with my car very seriously and dealt with it very professionally. I'm sure it was difficult to fit me in at short notice, but Jaz made it happen. I was kept informed as to the progr... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Longlooms Road East, Cheshire Oaks, CH65CH65 9LF, Ellesmere Port, England, United Kingdom
- +441513734899
4.0
Great
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warranty recall
Jasmin kept us updated throughout the work being done to the vehicle and it was carried out to a high standard.
August 11, 2026
Unprompted review
Service satisfactory, but why don’t service advisors phone you back?!
Pickup service very helpful. Car serviced and valeted as expected.
But I had a couple of queries regarding the invoice and so rang to speak the service advisor the following day.
Rang first thing and was told he would ring me back. Hadn’t heard anything by the afternoon so rang again and told the same. No one contacted me.
I find this disappointing, surely a matter of courtesy to return a call. Basic customer service let down that frustrates customers!
August 28, 2026
Unprompted review
Pleasant and helpful
Pleasant and helpful, the team at Porsche Chester helped us with an unexpected failure on our Macan, getting us back on the road promptly
August 21, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great for sales, atrocious service department
My hybrid remained in shop for 6 weeks plus, after software update they performed failed and destroyed a battery component. First delay occurred when only technician authorized to service this part suddenly had to leave for a week to a training course. Then dealership claimed Porsche parts was slow to delivery parts (whether that be GB or Germany).
Either Porsche was indeed slow to delivery but given my past experience with this dealer, my guess is that the parts were not ordered on a timely basis and/or delayed by technician’s absence.
Service advisor was absolutely brilliant and did everything to be helpful and informative. Dealership principal, on the other hand, never responded to any emails or phone calls.
This is truly an exceptional dealer on the sales side; helpful, courteous, lovely people, and excellent inventory.
On the other hand, service is a nightmare based on my multiple poor experiences. I will never use this dealer again, and I’m very lucky to have three others just about the same distance to choose from.
July 6, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear John, Thank you for sharing your feedback. We sincerely apologise for the delays and the inconvenience caused during your service experience. It is regrettable that the part failure and communication issues have left you dissatisfied. We appreciate your kind words about our sales team and service advisor, and we are sorry that other aspects did not meet your expectations. We value all customer comments and thank you again for raising this with us. Kind regards, Porsche Centre Chester
The whole process was very great from…
The whole process was very great from start to finish.
Tom was very helpful, responsive and great to deal with.
Details like replacing the pads and discs prior to delivery were really appreciated.
Highly recommended.
August 19, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear David, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Tom provided helpful and responsive service throughout the process. It’s wonderful to know that the attention to detail, such as replacing the pads and discs prior to delivery, made a positive impression. Your recommendation means a great deal to us, and we look forward to assisting you again in the future. Best regards, Porsche Centre Chester Team
Great sales service
James was great. Explained everything clearly, went out of his way to find all available options and clearly pointed us in the direction of the right spec.
August 9, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon Michael, Thank you for taking the time to leave such positive feedback. I am delighted to hear that James helped you find the right specification for your needs. I will be sure to share your kind comments with him. We appreciate your support and look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, The Team at Porsche Centre Chester
Andy has been a pleasure to deal with.
Andrew/Andy Haynes has been an absolute pleasure to deal with from moment one. Quick to the point, communicates exceptionally, thoughtful and cares deeply about delivering outstanding service. In a world where customer high quality service is vanishingly rare, Andy stands out like a beacon.
August 14, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Good Afternoon Stephen, Thank you for taking the time to share your feedback. I am delighted to read your comments regarding your experience with Andy Haynes. Providing exceptional customer service is something we are passionate about at Porsche Centre Chester, and it is fantastic to hear that Andy's communication, professionalism, and dedication made such a positive impression. I will ensure your kind words are shared with Andy and the wider team. Thank you once again for your support and recommendation. Kind regards, The Team at Porsche Centre Chester
Professional and responsive
We were looked after by Jazzmine from first contact to resolution of our problem. Jazzmine was very professional and responsive with minimum delay and clarity on what was needed.
August 12, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear David, Thank you very much for your kind words. We are delighted to hear that Jazzmine provided you with professional and responsive service from start to finish. It is always our aim to ensure clear communication and minimise any delays, so it’s wonderful to know you felt well looked after throughout. Your feedback is greatly appreciated and encourages us to maintain the highest standards. We look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, Porsche Centre Chester Team
Professional service from Chester
Friendly reception from all staff, especially Jamie-Lee, kept in touch throughout with the work needed and timescale. Good to catch up with James (sales) and Helen (finance) too.
July 14, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt welcomed by Jamie-Lee and that communication regarding the work and timescale was clear. It’s great to know you enjoyed catching up with James in sales and Helen in finance. Your positive feedback means a great deal to the whole team here at Porsche Centre Chester. We look forward to welcoming you back in the future. Best regards, Porsche Centre Chester Team
Queries resolved promptly with positive, pro-active action.
All my queries were answered promptly and courteously, and any problems arising were resolved quickly. I made some suggestions about possible improvements and the response was very positive and pro-active giving confidence that the future service will even continue to improve.
August 7, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Morgan, Thank you for your wonderful review. We are delighted to hear that all your queries were addressed promptly and courteously, and that any issues were resolved quickly to your satisfaction. It is particularly pleasing to know that you felt confident in our positive and pro-active approach to your suggestions. Your kind words are greatly appreciated and serve as excellent encouragement for the whole team. We look forward to continuing to provide you with excellent service in the future. Kind regards, Porsche Centre Chester
Every time I use the Porsche centre I…
Every time I use the Porsche centre I am staggered by the blend of friendliness, helpfulness and professionalism.
July 31, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Jon, Thank you ever so much for your kind words. We are truly delighted to hear that our team consistently provides a blend of friendliness, helpfulness, and professionalism that leaves such a positive impression. It is always our aim to ensure every visit is a pleasant and memorable experience. Your feedback means a great deal to us, and we’re grateful for your continued support and patronage. We look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, Porsche Centre Chester Team
First Class Service
Service & Staff made my Experience First Class, well done Porsche Chester.
August 3, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Mel, Thank you ever so much for your kind words. We are thrilled to hear that the service and staff made your experience first class. At Porsche Centre Chester, we strive to provide exceptional care and attention to every guest, so it is wonderful to know our efforts are appreciated. Your feedback truly means a great deal to the entire team. We look forward to welcoming you back in the future for another outstanding experience. Warm regards, Porsche Centre Chester
911 Suspension Issue
Jaz took the issue with my car very seriously and dealt with it very professionally. I'm sure it was difficult to fit me in at short notice, but Jaz made it happen. I was kept informed as to the progress at every stage. Georgina was awesome as always, and I also appreciated Hannah giving me a lift home when required.
July 28, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you, Sue, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Jaz provided professional and attentive service, and that Georgina and Hannah were able to assist you so well. It’s wonderful to know you felt supported throughout, especially with the last-minute arrangements. We truly appreciate your continued trust and look forward to welcoming you back to Porsche Centre Chester in the future. Wishing you safe and enjoyable journeys ahead.
Brilliant service
I have been dealing with Porsche Chester to source a new vehicle for a while, and have to say the whole process has been excellent. David Boyle (Sales) and the rest of the team have been fantastic from start to finish, and have made me feel like a very valued customer.
If you are considering a Porsche, I would highly recommend you speaking to David and the team at Chester, you will not be disappointed.
July 31, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Mark, Thank you very much for your kind words and for taking the time to share your positive experience with Porsche Centre Chester. We are delighted to hear that David Boyle and the team provided you with excellent service and made you feel valued throughout the process. Your recommendation means a great deal to us, and we truly appreciate your support. It’s a pleasure to have been part of your Porsche journey. Kind regards, Porsche Centre Chester
Great service and attention to detail…
Great service and attention to detail on my visit to the Porsche showroom.
Tomos Hughes was the salesperson looking after me and he was outstanding! Very helpful, informative not pushy in the slightest and he highlighted three cars for me to look at after sitting with me in the showroom to discuss my wants and needs.
I ended up with a car that I love driving and is exactly what I wanted at a great price.
Definitely worth a trip to the Porsche showroom if you are looking.
Well done Porsche and thank you Tom.
August 1, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you, Robert, for your kind words and thoughtful review. We are delighted to hear that Tomos provided such outstanding service, helping you find the perfect car to suit your needs. It’s wonderful to know you are enjoying your new Porsche and felt supported throughout the process without any pressure. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you many happy miles ahead!
I cannot fault the work
I cannot fault the work. However, I cannot believe that a Porsche dealership thinks it is OK to provide a Tesla as a courtesy car. Risible.
July 21, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Thank you for your feedback. We are pleased to hear you were satisfied with the quality of the work carried out. We appreciate that the courtesy car provided did not meet your expectations, and we understand your concerns. Our aim is always to offer a range of vehicles that suit our customers’ needs, though we appreciate that preferences vary. Your comments are valued and help us to continually reflect on how we can improve the overall customer experience.
Despite being a customer for 4 years
Despite being a customer for 4 years, I have haven't had a positive experience or received the service I would expect from Porsche.
During my last experience I was given incorrect and misleading information whilst booking my appointment. I also asked for quotes for as additional work to be done, which I didn't receive. When I raised this with a staff member, I felt the concerns raised were not taken seriously and very quickly dismissed. It may also seem minor, but on arrival I was offered a coffee which didn't arrive.
July 27, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Chris, We are truly sorry to hear about your disappointing experience and apologise for the incorrect information and lack of quotes provided. It is certainly not the standard of service we aim to deliver. We also regret that your concerns were not taken seriously and that your coffee was not served as expected. We would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk to discuss your experience further. Kind regards, Porsche Centre Chester
Pleasant experience at Porsche Chester
Holly was polite, friendly,respectful.
Car was checked in early, I received a call to say the car was ready. Car was clean on collection. Car was booked in again for further work and a courtesy car reserved.
Very pleased with all aspects of my visit.
July 20, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Philip, Thank you very much for your kind words and positive feedback. We are delighted to hear that Holly provided a polite and friendly service, and that the entire process, from early check-in to collection, met your expectations. It’s wonderful to know you were pleased with the cleanliness of your car and the courtesy car arrangement. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience at Porsche Centre Chester. Kind regards, Porsche Centre Chester Team
Extremely disappointing experience with…
Extremely disappointing experience with Porsche Chester. I have had nothing but problems with this car since purchasing it, and it has spent more time in the garage than in my possession.
Despite the car being under warranty, I have now been told that it requires a new battery costing over £35,000. I have also been refused a courtesy car, even though I am paying approximately £1,500 per month and have been left without transport.
My emails raising serious concerns have not been properly answered. The poor communication, lack of support and overall customer service have been completely unacceptable. This is certainly not the level of care I expected from Porsche.
July 28, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Beeston Aspinall Architects, We are truly sorry to hear about your disappointing experience with Porsche Centre Chester. This is certainly not the standard of service we strive to provide. We appreciate your feedback and understand your frustration regarding the battery issue and lack of courtesy car. We would like to invite you to contact our Head of Business, Gene Linford, at gene.linford@porschechester.co.uk, to discuss your concerns further and seek a resolution. Kind regards, Porsche Centre Chester
Five star customer service
Five star customer service from initial telephone enquiry, to the welcoming reception at the site, to the excellent knowledge and courtesy of our salesperson, Jack.
June 22, 2026
Unprompted review
Reply from Sytner Group - Porsche Centre Chester
Dear Robert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that from your initial telephone enquiry to the warm welcome on arrival, and the excellent knowledge and courtesy shown by Jack, you received five-star service throughout. It is always our aim to provide a first-class experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Porsche Centre Chester in the future. Kind regards, Porsche Centre Chester Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.