Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
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Always excellent customer service and a competent and professional team. My mini always looks brand new when I leave and I can rely on a first class technical service as well. Al the staff work togeth... See more
Had an alignment issue particularly with a slightly off centre steering wheel on my bmw after an independent tyre shop carried out their alignment from the fitting of 4 new tyres. My car went to bmw S... See more
Great team at Sytner Leicester. Lesley in the Booking Team did so much to accommodate the service date I needed & then went over & above to arrange for me to leave my car on site ahead of the servic... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Based purely on the experience provided…
Based purely on the experience provided by the advisor on the day of the visit.
Very nice and friendly, always clear in explaining the issue and finding a way to suit my circumstances on the day
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Miss Morffac, Thank you very much for your kind words. We are delighted to hear that our advisor was friendly and clear in explaining the issue during your visit. It is always our aim to provide a supportive and understanding service tailored to each customer’s individual circumstances. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Excellent service
Excellent service. I was kept informed by Lisa and the service was efficient but friendly. Highly recommend.
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Claire, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that Lisa provided you with excellent service and kept you informed throughout. It’s wonderful to know that you found the service both efficient and friendly. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Leicester BMW in the future. Wishing you all the best with your BMW. Kind regards, The Sytner Leicester BMW Team
BMW Sytner Leicester very easy to deal…
BMW Sytner Leicester very easy to deal with, efficient booking and clear communications and discussions throughout the visit.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Roberts, Thank you very much for your kind words. We are delighted to hear that you found the booking process efficient and our communications clear throughout your visit. At Sytner Leicester BMW, we strive to provide a straightforward and pleasant experience for all our customers. Your feedback is greatly appreciated and serves as encouragement for our team to maintain these high standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Excellent Service
Mr. Rob Murkett has been very sincere in his service to us. He was willing to take care of what we need at the service centre. He has been serving us nicely in the past three years.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Chan, Thank you very much for your kind words and for taking the time to share your positive experience with Mr Rob Murkett. We are delighted to hear that his sincere and attentive service has met your needs over the past three years. It is always our aim to provide excellent care and support to our valued customers. Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you again in the future. Best wishes, Sytner Leicester BMW Team
Professional staffs
Professional staffs, simple process, continious updates including videos. It was a wonderful experience .
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Rabiu, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that our professional staff, straightforward process, and continuous updates, including videos, contributed to a wonderful experience for you. Your feedback is greatly valued and motivates us to maintain high standards. We look forward to welcoming you back in the future and hope your new BMW brings you immense enjoyment. Best regards, The Sytner Leicester BMW Team
I was very nicely greeted and looked…
I was very nicely greeted and looked after by Service rep Rob
He kept me fully informed during my wait in terms of the progress of the work on my car
Many thanks Rob
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Kinder, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Rob provided you with excellent service and kept you well informed throughout the process. It is always our aim to ensure our customers feel valued and supported, and it’s wonderful to know this was reflected in your visit. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Friendly Service
Fast, efficient and friendly service.
Nice area to relax while you wait and able to wonder round the showroom to look at some tasty cars.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Chris, thank you ever so much for your kind words. We’re delighted to hear you found our service fast, efficient and friendly. It’s wonderful that you enjoyed the relaxing environment and had the chance to explore the showroom whilst you waited. We take great pride in providing a comfortable and welcoming space for our customers, alongside showcasing some rather tasty cars! Your positive feedback means a great deal to us. We look forward to welcoming you back again in the future.
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Arkate, Thank you ever so much for your kind words and excellent review. We are truly delighted to hear that our customer service met your expectations at Sytner Leicester BMW. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. It is always our pleasure to provide the highest standard of service, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Always a good service
Always a good service. Kept well informed throughout the job. Very professional.
July 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear William, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service consistently good and appreciated being kept well informed throughout the process. Maintaining professionalism is something we take great pride in, so it’s wonderful to know this was reflected in your experience. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes, The Sytner Leicester BMW Team
Recall & service
Arrived at appointment time & was dealt with in a timely & courteous manner. Kept up to date on progress of the service being carried out. Collected my vehicle at the time advised and given the invoice with the price as quoted. Excellent service in a busy environment by Ivan Tang.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Roy, Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Leicester BMW. We are delighted to hear that Ivan Tang provided you with a timely, courteous, and efficient service, even during a busy period. It is wonderful to know that you felt well informed throughout your vehicle’s service and that everything was completed as promised. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Sytner BMW Leicester Experience
Our initial experience at Sytner BMW Leicester was very refreshing and then we met Daniel Rees and it went to a different level. Dan was exceptional in the way he helped us with our initial query all the way through to our purchase. This included researching all available types of tyres for the X1, because I wanted run flat tyres. We felt so confident and comfortable with the whole process of part exchanging our Mercedes and purchasing a new X1, because of the help and assistance we received from Dan. We have experienced the very best in customer service from Daniel Rees and we will certainly recommend Sytner BMW Leicester to our family and friends. Thank you Dan for everything you’ve done for us and especially for making Lisa’s Birthday complete by sorting her personalised number plate.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Mr Eckett, for your kind and thoughtful review. We are delighted to hear that Daniel Rees provided exceptional support throughout your experience, from researching the right tyres to assisting with your part exchange and purchase. It’s wonderful to know we helped make Lisa’s birthday extra special with the personalised number plate. Your recommendation means a great deal to us, and we are thrilled you felt confident and comfortable throughout the entire process. We wish you many happy miles in your new X1.
Sytner Leicester superb
I recently took my car to Sytner Leicester to have a manufacturer safety recall carried out, and the whole experience was excellent from start to finish.
The booking process was straightforward, the work was completed efficiently, and the staff were friendly, professional, and kept me informed throughout. It’s reassuring to know that the recall was dealt with promptly and to a high standard, giving me complete peace of mind.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dilip, Thank you very much for your wonderful feedback. We are delighted to hear that your experience with the manufacturer safety recall at Sytner Leicester was straightforward and efficient. It is great to know our team’s professionalism and communication gave you complete peace of mind. Your kind words are greatly appreciated and serve as a real encouragement for everyone here. We look forward to welcoming you again in the future. Best regards, The Sytner Leicester BMW Team
Well informed
Polite, professional staff. They kept me informed throughout.
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Jamie, Thank you very much for your kind words. We are delighted to hear that you found our team polite and professional throughout your experience. Keeping our customers well informed is something we take great pride in, and it’s wonderful to know this made a positive difference for you. Your feedback is greatly appreciated, and we hope to continue providing the high standard of service you expect whenever you visit Sytner Leicester BMW. Best wishes, The Sytner Leicester BMW Team
Over many many years and visits I have…
Over many many years and visits I have to say that not all my experiences at Sytner Leicester have been positive, some far from it. Despite that I have remained loyal to the brand and dealership. My most recent visit was only for an MOT but I did leave with a positive rather than negative feeling which I am pleased to offer feedback on.
In particular I want to highlight a member of staff named Naadir. His attitude, manner and personality was a notable difference in comparison to others I have met in the past. Friendly, helpful, polite and a credit to the service department.
July 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Peter, Thank you for taking the time to share your honest feedback. We truly appreciate your loyalty to both the BMW brand and Sytner Leicester, despite some previous less positive experiences. It is wonderful to hear that Naadir made such a positive impression during your recent visit. We will be sure to pass on your kind words to him. Your comments are invaluable, and we are pleased that your latest experience left you feeling positive. Kind regards, Sytner Leicester BMW Team
Reply from Sytner Group - Sytner Leicester BMW
Dear K Langmaid, Thank you ever so much for your wonderful feedback. We are delighted to hear that you have consistently experienced excellent service at Sytner Leicester BMW. It is always our aim to provide a first-class experience for all our customers, and your kind words truly mean a great deal to the entire team. We look forward to welcoming you back again soon. Your continued support is very much appreciated. Best wishes, The Sytner Leicester BMW Team
Great overall experience
Very smooth sales and handover processes. The team listened to my thoughts and requirements. There were a few minor issues after taking delivery of the car but these were handled and resolved well by the team. Arranging finance was easy.
July 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you, Tim, for your kind words and positive feedback. We are delighted to hear that you found the sales and handover process smooth and that our team listened carefully to your requirements. It’s great to know that any minor issues were resolved to your satisfaction and that arranging finance was straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience at Sytner Leicester BMW. We look forward to welcoming you again in the future.
Professional staff
Denil Chauhan was professional right from my first contact with the Leicester dealership.
He was very helpful, knowledgeable and courteous, always returning my calls and went the extra mile to make sure the car was perfect upon collection.
Overall i have been impressed with BMW staff having been with another German for over 25 years.
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Robert, Thank you very much for your kind words and for sharing your positive experience with Denil Chauhan and the team at Sytner Leicester BMW. We are delighted to hear that Denil’s professionalism, knowledge, and dedication made your visit enjoyable and that your new car was perfect upon collection. It’s wonderful to know that we have impressed you after many years with another German marque. We truly appreciate your support and look forward to welcoming you again in the future. Best regards, Sytner Leicester BMW
Reply from Sytner Group - Sytner Leicester BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our staff to be both efficient and professional. Providing high-quality service is something we take great pride in, and it is wonderful to know this was reflected during your visit. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
Professional Service…
I was kept well informed during my service by Rob
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Stark, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Rob kept you well informed throughout your service. Providing clear and timely communication is something we pride ourselves on, and it’s wonderful to know this made a positive difference to your visit. We truly appreciate your feedback and look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Great experience with Sytner
Ibrahim looked after my purchase of a new X3, nothing but the highest standard of service all the way. Very happy with my new car.
July 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Philip, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ibrahim provided you with the highest standard of service throughout your purchase of the new X3. It’s wonderful to know you are very happy with your new car. Your satisfaction is our greatest reward, and we hope you enjoy every moment behind the wheel. Best wishes from all of us at Sytner Leicester BMW.
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