I had a great experience at BMW Sytner Leicester. Lisa James was extremely helpful with my brake fluid change and rear discs and pads replacement. She was very informative throughout the proce... See more
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Great service from Rob Hardwick with my purchase of a 9 month old 530e touring. Rob showed us round the car of took us on a test drive which absolutely convinced me this was to be my next car. This... See more
Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
Company replied
If you need service at Sytner - ask for Rob Murkett. Rob's been looking after us for a decade and continues to take great care of his customers. Brilliant attitude and really helpful to everyone
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.6
Excellent
1K reviews
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Excellent service and support provided…
Excellent service and support provided by Ashley aftersales service manager.
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Lesley-Anne, Thank you very much for your wonderful review. We are delighted to hear that Ashley, our Aftersales Service Manager, provided you with excellent service and support. It is always our aim to ensure every customer receives the highest standard of care and attention. Your kind words are greatly appreciated and serve as encouragement for the entire team at Sytner Leicester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Excellent customer service
Really pleased with the customer service and support from the team at BMW, kept me updated with the work being carried out. Staff very friendly and professional. Highly recommend.
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Miss Bailey, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner Leicester BMW. We’re delighted to hear that our team provided friendly and professional service whilst keeping you informed throughout the process. Your recommendation means a great deal to us, and it’s wonderful to know that our efforts have met your expectations. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Service Level - excellent
The advance arrangements were simply organised and I was sent reminders ahead of the attendance date to ensure the service date was remembered.
Arrival, despite the facility being busy, was its usual efficient and well organised process. My service technician, Imran, was friendly and courteous. He made sure that I was apprised of the specific work required for my vehicle, and kept me updated with progress of that work throughout the day. Excellent service start to finish.
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Martin, thank you for your wonderful feedback. We are delighted to hear that the advance arrangements and reminders helped with your service appointment. It’s great to know that Imran provided a friendly and efficient service, keeping you well informed throughout the day. We take great pride in maintaining a smooth and organised process, even when busy. Your kind words are truly appreciated and motivate us to continue delivering excellent service from start to finish. We look forward to welcoming you back.
Positive & Negative
Used car sales person was personable and easy to communicate with both face to face and via email/phone going above and beyond on two occasions.
I had an appointment to test drive a PHEV car, on arrival the battery had zero percent charge - not great (same happened at a different Sytner dealer only for that one the battery was charged but there was no fuel in it!)
I found the whole buying process was way too much faff with business managers and sales managers involved. From paying a deposit to collecting the car took too long. Also a simple request I made four days before collecting the car was not done (I'd also phoned the day before as a reminder) To be fair I was given a full tank of fuel as compensation.
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear GK, thank you for your honest feedback. We’re pleased to hear our sales team was personable and communicative throughout your experience. However, we apologise for the inconvenience caused by the uncharged vehicle and the delays during the buying process. We understand how frustrating it must have been with the involvement of multiple managers and the unmet request prior to collection. Your comments are valuable, and we appreciate you acknowledging the gesture of providing a full tank of fuel as compensation.
Great Service and Value
Seeing the same familiar faces at Leicester BMW for so many years suggests the working environment is good, and I think this is reflected in the customer service they provide.
I was very happy with the work undertaken, which was mainly a recall, but I took the opportunity to get a couple of other things done.
Imran took care of me courteously and efficiently, plus ensured prices were reasonable. Thanks
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Stephen, Thank you very much for your kind words and for recognising the team at Leicester BMW. We are delighted to hear that Imran provided courteous and efficient service, and that the pricing met your expectations. It’s wonderful to know that our familiar faces and working environment contribute positively to your experience. Your continued trust means a great deal to us. We look forward to welcoming you back for any future needs. Warm regards, Sytner Leicester BMW Team
Great service
Proximity to home and the ability to wait whilst work is completed. Friendly staff, great customer service, work completed on time and a great wash and vacuum. What's not to like
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dale family, thank you very much for your kind words and the fantastic 5-star review. We are delighted to hear that our friendly staff, timely work completion, and the convenience of waiting on site met your expectations. It’s wonderful to know you appreciated the customer service and attention to detail with the wash and vacuum. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Leicester BMW in the future. Best wishes from the team!
Great stuff
August 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your fantastic review. We are thrilled to hear that you had a great experience with us at Sytner Leicester BMW. It is always wonderful to know our efforts are appreciated and that we met your expectations. Your kind words genuinely inspire our team to continue providing excellent service. We look forward to welcoming you back in the future and hope every visit is just as positive. Thanks once again for choosing us.
The whole process from booking an…
The whole process from booking an appointment to collecting the car was easy and pleasant.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Sudhir, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that the entire process, from booking your appointment to collecting your car, was both easy and pleasant. It’s always our aim to make every customer’s experience as smooth and enjoyable as possible. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
We have been regular customers of…
We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who look after you very well.
Efficient service team who always check what you need & keep you updated.
5 stars all round!
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Nitesh, Thank you very much for your kind words and continued loyalty to Sytner Leicester BMW. We are delighted to hear that our reception and service teams consistently provide you with a warm, friendly, and efficient experience. It’s wonderful to know that booking appointments and receiving clear information meets your expectations. Your positive feedback truly means a lot to us, and we are thrilled to have earned your 5-star rating. We look forward to welcoming you back again soon. Best wishes, The Sytner Leicester BMW Team
From booking right through to the day…
From booking right through to the day of service the communication I received was clear. Imran also kept mee up to date whilst waiting and staff were friendly and helpful
August 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tonia, Thank you very much for your kind words. We’re delighted to hear that from booking right through to the day of your service, our communication was clear and that Imran kept you well informed throughout the wait. It’s wonderful to know our team were friendly and helpful, as we strive to provide excellent customer care at all times. Your positive feedback means a lot to us and we truly appreciate you taking the time to share your experience. Kind regards, The Sytner Leicester BMW Team
Always feel welcome everytime we visit…
Always feel welcome everytime we visit the showroom. The staff are all professional in their own rights from reception to sales.
Denil from the used car sales was amazing from the start of our journey to the end of purchasing our upgraded BMW
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Maxine, Thank you very much for your wonderful review. We are delighted to hear that you always feel welcome when visiting our showroom and that our team, from reception to sales, provided a professional and friendly experience. It’s brilliant to know that Denil was able to support you so well throughout your journey to upgrading your BMW. Your kind words mean a great deal to us all at Sytner Leicester BMW. We look forward to welcoming you back again soon. Best wishes, The Sytner Leicester BMW Team
Great customer service
Great customer service. They booked an office for me to work from whilst my car was in the garage and checking in to see if i was okay and all.
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Raj, thank you very much for your kind words. We’re delighted to hear that our team made your visit comfortable by arranging a workspace whilst your car was in the garage. It’s important to us that our customers feel well cared for throughout their experience, and we’re pleased to know the regular check-ins were appreciated. Your feedback truly means a lot, and we hope to continue providing you with excellent service in the future. Warm regards from everyone at Sytner Leicester BMW.
Sytner Leicester always provides an…
Sytner Leicester always provides an excellent care and customer service. Courteous staff. Clear instructions to book the car in advance. No wait at drop off and pick up. Good overall service.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Saima, Thank you very much for your wonderful feedback. We are delighted to hear that our courteous staff and clear instructions made your experience straightforward and enjoyable. It is great to know that you felt well cared for during both drop off and pick up, with no waiting involved. Your kind words about our overall service truly mean a lot to us. We look forward to welcoming you back to Sytner Leicester BMW in the near future. Best regards, The Sytner Leicester BMW Team
I recently had my X5 serviced at BMW…
I recently had my X5 serviced at BMW Sytner leicester , Mark Barrett and his team continued to give me a 5 Star service from start to finish. The team kept me informed all the way through the process whilst I waited on site, meeting all my expectations and the car was returned back to me within a couple of hours serviced and cleaned .
Thank you again
Simon Bannister
July 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mark Barrett and the team provided you with a five-star service throughout your X5 service at Sytner Leicester. It is great to know that we met your expectations and that you were pleased with the communication, efficiency, and cleanliness of your vehicle. We truly appreciate your continued trust and look forward to welcoming you back in the future. Best regards, Sytner Leicester BMW Team
Based purely on the experience provided…
Based purely on the experience provided by the advisor on the day of the visit.
Very nice and friendly, always clear in explaining the issue and finding a way to suit my circumstances on the day
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Miss Morffac, Thank you very much for your kind words. We are delighted to hear that our advisor was friendly and clear in explaining the issue during your visit. It is always our aim to provide a supportive and understanding service tailored to each customer’s individual circumstances. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
Excellent service
Excellent service. I was kept informed by Lisa and the service was efficient but friendly. Highly recommend.
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Claire, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that Lisa provided you with excellent service and kept you informed throughout. It’s wonderful to know that you found the service both efficient and friendly. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Leicester BMW in the future. Wishing you all the best with your BMW. Kind regards, The Sytner Leicester BMW Team
BMW Sytner Leicester very easy to deal…
BMW Sytner Leicester very easy to deal with, efficient booking and clear communications and discussions throughout the visit.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Roberts, Thank you very much for your kind words. We are delighted to hear that you found the booking process efficient and our communications clear throughout your visit. At Sytner Leicester BMW, we strive to provide a straightforward and pleasant experience for all our customers. Your feedback is greatly appreciated and serves as encouragement for our team to maintain these high standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Leicester BMW Team
Excellent Service
Mr. Rob Murkett has been very sincere in his service to us. He was willing to take care of what we need at the service centre. He has been serving us nicely in the past three years.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Chan, Thank you very much for your kind words and for taking the time to share your positive experience with Mr Rob Murkett. We are delighted to hear that his sincere and attentive service has met your needs over the past three years. It is always our aim to provide excellent care and support to our valued customers. Your continued trust and loyalty mean a great deal to us. We look forward to welcoming you again in the future. Best wishes, Sytner Leicester BMW Team
Professional staffs
Professional staffs, simple process, continious updates including videos. It was a wonderful experience .
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Rabiu, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that our professional staff, straightforward process, and continuous updates, including videos, contributed to a wonderful experience for you. Your feedback is greatly valued and motivates us to maintain high standards. We look forward to welcoming you back in the future and hope your new BMW brings you immense enjoyment. Best regards, The Sytner Leicester BMW Team
I was very nicely greeted and looked…
I was very nicely greeted and looked after by Service rep Rob
He kept me fully informed during my wait in terms of the progress of the work on my car
Many thanks Rob
July 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Kinder, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Rob provided you with excellent service and kept you well informed throughout the process. It is always our aim to ensure our customers feel valued and supported, and it’s wonderful to know this was reflected in your visit. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Leicester BMW Team
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