Simran Jassal my contact was excellent once she made contact with me, which was about twenty minutes after my arrival; when I arrived the person managing the queue did not make contact with me and I h... See more
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I brought my car in for a new air conditioning unit, under my extended warranty with another dealer. The dealer took nearly four weeks to make a decision, but Rob Murkett looked after me really well a... See more
Company replied
We have now been using Sytner Leicester for 21 years…we went this time after a lovely telephone call from Sho…we arranged a meeting with him to swap our X6 for and X5….if the deal was right!!! Sho w... See more
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We have been regular customers of Sytner for years. Easy to book an appointment. Clear information given at the time of booking. Per usual excellent experience! Warm & friendly reception team who l... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Meridian Business Park,Meridian East, LE19 1UY, Leicester, United Kingdom
- 0116 282 7700
4.5
Excellent
1K reviews
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Car spec incorrect on website
Car was listed on website along with others as having Tech+ pack, I didnt spot it on the 2 min video i was sent but on arrival it only had Tech pack so no HUD. Checked Leicesters website following day incase I was going mad and noticed several of their other cars had also been listed incorrectly with Tech+ packs but looking at pictures where missing the HUD which is rather missleading IMO. not sure i'll be back !
May 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Andrew, thank you for your feedback. We apologise for any confusion caused by the listing and understand how important accurate information is when making a purchase decision. It is certainly not our intention to mislead customers, and we appreciate you bringing this to our attention. We hope this experience will not deter you from considering us in the future. Should you wish to discuss this further, please do not hesitate to get in touch. Kind regards, Sytner Leicester BMW.
Reply from Sytner Group - Sytner Leicester BMW
Dear Rami, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you were pleased with the excellent work carried out at Sytner Leicester BMW. It is always our aim to provide the highest standard of service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Leicester BMW Team
Perfect service
Perfect service. Super lovely and helpful staff. Efficient, happy, prompt, informative. Brilliant.
May 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear R Ward, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you found our service perfect and our team lovely, helpful, and efficient. It’s fantastic to know that our staff were prompt, happy, and informative throughout your experience. Your kind words truly mean a great deal to us and motivate everyone here at Sytner Leicester BMW to continue delivering the highest standards. We very much appreciate you taking the time to share your positive feedback. Kind regards, The Sytner Leicester BMW Team
Good service and Lisa was really…
Good service and Lisa was really helpful getting extra work sorted without delay.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tom, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa was able to assist you promptly and that you were pleased with the service provided. It is always our aim to ensure our customers receive efficient and helpful support. Your positive feedback is greatly appreciated and motivates us to maintain the high standards you expect. We look forward to welcoming you back to Sytner Leicester BMW in the future. Best regards, The Sytner Leicester BMW Team
Kept up to date by Lisa
Kept up to date by Lisa, great customer service. Happy with the work carried out on my car and was given a loan car. Only gripe was that my vehicle was not washed despite being told otherwise, but not a big issue.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Dhivek, thank you for your kind words and for recognising Lisa’s excellent customer service. We’re pleased to hear you were happy with the work carried out on your car and that the loan car was helpful. We do apologise that your vehicle was not washed as promised; we appreciate your understanding that this was not a major issue. Your feedback is valuable to us, and we hope to continue providing you with a positive experience in the future.
I was treated well by polite staff who…
I was treated well by polite staff who kept me informed along the way and offered coffee etc. The young man who worked on my car did a great job, he went above and beyond by helping me sort Carplay. he did this without making me feel a nuisance. having Carplay working has made a huge difference to me, so am very grateful for his help. I will continue to recommend Sytner based on this outstanding experience. A big thank you
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mrs Thurman, Thank you very much for your kind words. We are delighted to hear that our team provided you with polite and attentive service throughout your visit. It’s wonderful that the young man was able to assist you with CarPlay and make a positive difference to your experience. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back to Sytner Leicester BMW in the future. Kind regards, Sytner Leicester BMW Team
Excellent Service
Friendly, very professional and efficient service all the way through buying & collection process.
April 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Leicester BMW. We are delighted to hear that you found our service friendly, professional, and efficient throughout the buying and collection process. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your new vehicle. Best wishes, The Sytner Leicester BMW Team
very friendly staff and the work was…
very friendly staff and the work was carried very quickly
April 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you very much for your kind words. We are delighted to hear that you found our staff friendly and that the work was carried out quickly to your satisfaction. Providing excellent customer service and efficient assistance is something we take great pride in. Your positive feedback is truly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Leicester BMW in the future. Thanks again for sharing your experience.
Overall a good experience
I was treated very well throughout by professional attentive staff and communication was as good as i could expect. I think my only disappointment, which is possibly unfair given that it was a free courtesy, is that when they offered to clean the car as part of the service, i expected interior and exterior, but received only exterior cleaning, and even then, it was a very half-hearted job and the front grill was a dirty as when the car arrived
April 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Thank you for your kind words regarding our professional and attentive staff. We are pleased to hear that communication met your expectations. However, we apologise that the courtesy car cleaning did not meet your hopes, particularly regarding the interior and the front grill. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to provide a more thorough service on your next visit. Kind regards, Sytner Leicester BMW.
Back street garage
I’ve now had two extremely disappointing experiences with Sytner BMW Leicester, and I feel it’s important to share this for anyone considering buying from them.
My first vehicle, a BMW X5, had ongoing issues with 4 EGR valves replaced within just over a year from new which already caused significant inconvenience and loss of confidence. Despite this, I decided to give them another chance.
Unfortunately, my second experience has been even worse.
I purchased a BMW M760e with around 2,200 miles, expecting a high standard from an approved used vehicle. However, almost immediately after collection, issues began to appear. Within a very short period, the car developed a serious knocking noise from the engine.
The situation has now escalated to the point where BMW Milton Keynes has confirmed there is a major issue, and the engine is currently being stripped down. For a vehicle of this value and mileage, this is completely unacceptable.
What makes matters worse is that there were clear signs the car had prior work done before I purchased it:
* Scratches on the engine cover
* Tool marks on bolts
* Wiring not properly clipped
* Poorly fitted trim
* Ongoing condensation in headlights
None of this was properly disclosed just to discover the car had the whole engine wiring loom replaced at 2000 miles. I was only told vaguely that “minor work” had been carried out, after me calling them weeks after collection, which clearly does not reflect the actual condition of the vehicle.
Additionally, the car was not even demonstrated running before I signed the paperwork, and I was effectively handed the keys and left to drive away without any proper inspection or reassurance.
To now be dealing with a second serious issue from the same dealership has completely destroyed my confidence in both the cars and the service provided.
I am currently in the process of formally rejecting the vehicle.
Based on my experience, I would strongly advise others to:
* Thoroughly inspect any vehicle before purchase
* Request full documented history (not just verbal assurances)
* Be cautious even with “approved used” vehicles
This has been a stressful, time-consuming experience that should never happen when purchasing a premium vehicle.
Very disappointing.
April 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Marco, We are truly sorry to hear about your disappointing experiences with Sytner BMW Leicester. This is certainly not the standard we aim to provide, especially with premium vehicles. We appreciate your detailed feedback and understand your frustration. We would like to invite you to contact our Head of Business, Oliver Mann, at olivermann@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to address this matter appropriately. Kind regards, Sytner BMW Leicester
I only needed to pick up a wheel nut
I needed to pick up a wheel nut ordered by the lease company of my company car . I was given a 2 hour appointment….. I needed to collect a wheel nut yes …. 2 hours - I had previously been booked in for the whole day 8.30-5 pm .
I was also told I needed to have all of the paperwork to do with ownership ,and the log book etc .
I didn’t actually need any paperwork . I signed for the wheel nut and went on my way .
The whole experience just left me irritated.
Please note that I don’t have any issues with the young lady who attended to me , she was perfectly pleasant .
April 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Tristine, thank you for taking the time to share your experience. We are sorry to hear that the process and expectations set for your visit were not in line with what was actually required, and I can appreciate how this would have been frustrating. We will review this internally to ensure clearer and more accurate guidance is provided in future. Thank you also for your kind comments regarding the team member who assisted you, we are pleased to hear she looked after you well. Kind regards, Sytner Leicester BMW Team
Sytner’s atrocious automated booking system…
Sytner’s automated booking system is dreadful.
The website does not work properly, either through the BMW app or via the direct link on Sytner’s own website.
It is also far too difficult to speak to an actual person, which makes the whole process frustrating.
The 10pm check-in cut-off only adds to the problem.
Once you do manage to speak to someone, usually by visiting Sytner in person, the service is exemplary.
Staff are professional, helpful and a real credit to the business.
It is a shame that such strong customer service is being undermined by such a poor automated system.
April 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Gurbhajan, thank you for your honest feedback. We apologise for the difficulties you experienced with our automated booking system and the challenges in reaching a member of staff. It is encouraging to hear that once in contact, our team provided exemplary service. We appreciate your kind words about our staff and regret that the system has let you down. We have fed this back to our IT department to help improve the service moving forwards. Thank you for your continued patience, Sytner Leicester.
Excellent service
Excellent service. The service assistant Lisa James was efficient, kind and professional. She went out of her ay to help and kept me up to date continuously with the progress of my car which was a lengthier fix than anticipated.
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Maxine, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lisa James provided you with efficient, kind, and professional service throughout the repair of your car. It’s wonderful to know she kept you well informed during what was a lengthier fix than expected. Your feedback is greatly appreciated and serves as a great encouragement to the whole team. We look forward to assisting you again in the future. Best regards, Sytner Leicester BMW
Honestly very professional
Honestly very professional, Lee was very helpful and friendly
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Octavian, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Lee was both helpful and friendly throughout your visit. It is always our aim to provide a professional and welcoming service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Leicester BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Leicester BMW Team
Very professional company they were a…
Very professional company they were a pleasure to be with they handled my recall very well I would recommend this company for car servicing regards m Baker
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Mr Baker, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional and that your recall was handled smoothly. It is always our aim to provide excellent service and ensure our customers feel valued and well cared for. Your recommendation means a great deal to us. We look forward to welcoming you back for any future car servicing needs. Kind regards, The Sytner Leicester BMW Team
Excellent service and work carried out…
Excellent service and work carried out as always
November 26, 2025
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear James, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you consistently receive excellent service and that the work carried out meets your expectations. It is always our aim to provide the highest standards for our customers, and your feedback is truly appreciated. We look forward to continuing to support you with your BMW in the future. Best wishes, The Sytner Leicester BMW Team
On the day of the work everything went…
On the day of the work everything went well. Staff and facilities were superb.
The arrival and organisation was impressive and work carried out as planned. Check out and car collection also well organised.
Only problem was no printed or email invoice. Account settled but still waiting documentation. Very impressive- makes you feel special.
December 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, Thank you for your kind words and for taking the time to share your experience at Sytner Leicester BMW. We are delighted to hear that you found our staff and facilities superb, and that the organisation on the day met your expectations. We apologise for the delay in providing your invoice and appreciate your patience. It is wonderful to know that you felt valued throughout your visit. We look forward to welcoming you back in the future. Kind regards, Sytner Leicester BMW Team
There was a mix up with my booking but…
There was a mix up with my booking but the team fitted me in and were really prompt with the service.
April 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Carly, Thank you very much for your kind words. We are pleased to hear that despite the mix-up with your booking, our team were able to fit you in promptly and provide the service you expected. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to us, and we hope to continue delivering the high standard of service you experienced on your next visit. Best wishes, The Sytner Leicester BMW Team
Service spot on but careless will doing…
Service spot on but careless will doing service not cleaning when changing oil left oil on engine bay need to do brief on doing service and clean residue left on engine bay. Customer cost money
April 9, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Hardik, thank you for your feedback. We apologise for the oversight regarding the oil residue left in the engine bay during your service. We appreciate you bringing this to our attention as it helps us improve our standards. This experience has been passed onto the Workshop Management Team, who have addressed this with the technician. Thank you again for your feedback, kind regards, Sytner Leicester.
Saw a 3 day old BMW on the Leicester…
Saw a 3 day old BMW on the Leicester BMW dealership for sale as a pre reg, paid the £99 holding deposit and was contacted the next day to say that the car was not for sale for around 6 months and will have 1000's of miles, but they have a really nice 75 pate I can have now, I told then NO I want the car I reserved and paid the £99 for. They are also still advertising this despite me paying the holding deposit which they have not refunded. I started complaining to Auto trader and Sytner and guess what? the car is now available but with around 1000 miles but for the same money as the 7 mile one on the website listing, I have not received any compensation or anything else from them to date. I have now reported the garage to trading standards for miss selling and will do all I can to advise others to stay clear of this dealership.
April 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Leicester BMW
Dear Derek, we sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing this situation must be and appreciate your feedback. The sales team have looked at a new car option and hopefully you can conclude the offer on a brand new car. Kind regards, Sytner Leicester.
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