Sytner Group - Sytner Nottingham BMW Reviews 

Excellent service. Had clear communication throughout the day and a friendly and professional service from Olivia and the service team

Nicole was very helpful, efficient and professional. Everything about the purchase went smoothly and to plan.

5 star

Great service

Exceptional service. I’ve been using Sytner Nottingham for many years, they’ve always given me a great experience.

‘Automated’ booking system is poor. Would be much quicker and easier if you could speak to a human.

excellent customer experience. Ethan was very helpful and provided updates during check in and check out

Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that could have been avoided. When the car was eventually handed back at 5pm it had not been washed as promised.
A £50 reduction in the invoice was given so credit to Sytner for acknowledging customers time is important. Regarding the car wash, don’t offer something that will not be given.

Olivia was an absolute pleasure to interact with. Her genuine kindness shone through in every conversation we had. She consistently demonstrated a remarkable level of patience and attentiveness. Her positive attitude created a truly delightful experience. I am so grateful for her wonderful demeanor.

Alex and Simon as always delivered exceptional customer service throughout the purchase and collection of the new car.
World Class
Many Thanks

I felt like the customer at all times, great experience with Hayley, the service representative.

Great welcoming reception & customer liaison initially. Worked from Garage during service & was made welcome with good facilities. However once works where complete I was simply told the car was ready, no report, paperwork or update, don't really know what works was undertaken .The pre-work inspection video spoke about wipers requiring changing but don't know if they have been? Collected the car & oil light immediately came on stating oil overfilled...what possible check did the technician do when he took it for test drive? Returned to garage, 1.5 hours later car was ready, what took 1.5 hours to syphon some oil out? Following the service the car failed to charge overnight, reported this & still waiting to hear back on what Sytner changed on the settings...... You need to do better Sytner,we are paying for a premium brand & premium service !..... you need to inform your customers what you have done during the service & how can you send a car out overfilled with oil? Why have you not responded regarding the failed car charge? Also having just checked the app the tyre service schedule has not been reset, despite being assured it would reset within 24 hours...its now 48 hours & still showing Tyre service overdue.

The csa very good and polite nothing was to much trouble Hayley

We recently purchased a second hand vehicle from sytner Nottingham.From having my vehicle valued,to picking up my new vehicle the process was flawless.Daniel Rana who dealt with us,made us feel that we were not just another customer.He was so friendly and kept us informed at all times,and made the process so easy.Thanks Daniel and would definitely recommend BMW SYTNER NOTTINGHAM

My wife and I visited for a routine service and also struck a deal on a used car. The greeting was pleasant, the customer service was friendly, and the vehicle service was handled efficiently.

A highlight of our day was working with Sales Executive, Malek. He spent most of the day with us, taking us through two different cars. As fellow BMW enthusiasts, we shared many great stories, and he was incredibly attentive throughout. Malek was welcoming, offered great advice and listened carefully to all of our requests and never pressured us into anything—he is a credit to Sytner.

However, a few general customer service oversights kept this from being a 5-star experience.

Unlike previous visits, we were not offered a beverage upon arrival and waited nearly an hour before anyone noticed.

Additionally, I requested an interior-only clean (as the exterior was recently detailed), but this was completely missed. Despite spending 7 hours on site and prompting the team about the clean early in the afternoon, it was still returned uncleaned.

The dealership was very quiet, so the lack of attentiveness from the service side and excessive waiting around was a bit disappointing.

Overall, it was still a positive day, but the final execution fell slightly short.

Recent purchase was a great experience with the help of Daniel. Professional, efficient, friendly and much more.
We were made to feel more than just another customer.
Reception staff also great and served lovely coffee with a smile.

As usual your service department excels. Booking achieved using WhatsApp and the use of a courtesy car also arranged. On the day of the service a reception team dealt courteously with all customers. Ethan who was my service liaison proved to be knowledgeable and polite. He is a credit to the Sytner group.

The professional way this dealership carries out its business sets it aside from any other I have experienced.
From the checking in process and regular updates keeping you informed of the work being carried out is excellent.
I have total confidence in Sytner looking after my car.

Excellent customer service. Discussed all my needs and bent over backwards to do everything I wanted. Kept in touch with me regularly regarding my order. I could not have asked for better