Sytner Group - Sytner Select Bristol Reviews 

My car was in for it's annual MOT test and air-conditioning service.
I was booked in swiftly, and allowed to wait for the jobs to be completed, tea/coffee was provided.
I was texted when the car was ready.
Happy days!

Jasmine was extremely friendly yet professional. No hard sell just genuine honest help when helping us to find the right car to meet our needs. Dan was also really helpful in getting the car transferred from other site. Jasmine even drove my car home, with me following, so I didn't need to come back later to collect my old vehicle. Exceptional service and beautiful car !

Good customer service and friendly staff.

Bought a car from the company and when asked if it was subject to a safety recall I was advised it wasn’t. The first message I get on the cars app it states it’s subject to a safety recall. The problem is known throughout the industry. Sytner tried to defend their position by saying they checked the .Gov website…but they didn’t check with the VIN. They didnt check with the manufacturer. Sytner did offer to warranty the car till the recall was complete. The insurance company refused to insure the car as it was purchased with a safety recall on it. If Sytner had undertaken their due diligence this could have been avoided. There were further issues with the car with a rust patch on the door, a constant brake fault and a loose brake lamp all of which they had agreed to repair. All of these listed items show they don’t undertake the checks they claim to.
The company took payment quickly but 3 days down and the refund has not been received.

Sytner Select market themselves as the seller of hand picked used vehicles. But in honesty it’s a classic budget car supermarket with fast sales and woeful aftercare.

Purchased a vehicle from a completely clueless salesperson who despite knowing I was coming, had no knowledge on the vehicle at all and spent most of the time trying to upsell services I was clear that I did not want.

The car developed significant faults within 30 days which the warranty company refused to repair due to the fact that the issues would have been present on sale. Although Sytner offered to fix some (not all) of the issues I decided to return the vehicle as it had clearly not undergone any sort of quality assurance by Sytner and I had already wasted 9 days having the car at Volvo for inspection and repair.

The process of returning the car was terrible.

The salesman needed prompting 5 times to respond. When I was finally passed to the after care team, after initial communication I was ignored. I had to reach out repeatedly via email and phone to get a response over the space of a few weeks. When the after sales team did finally get back in contact they blamed the fact they had been on holiday….this happened three times. As unbelievable as this is, I suggest they learn how to use an out of office function.

When I finally managed to return the vehicle. My payment was delayed by 3 days longer than I was told due to “an accounting error”. This resulted in me losing a deposit for another vehicle I had put down to replace the shed I had bought from Sytner.

The car came with mismatched low budget tyres which were not fit for a performance vehicle, nor had matching tread depths.

Car was advertised with full key set but didn’t have all of them on collection.

In total I sent 6 emails that went unanswered and called the dealership 13 times with no answer even after being routed to the reception team who appear to be as non existent as the after sales team.

I’ll never use them again.

Tom was fantastic, very knowledable and patient with my constant questions and requests but he stuck with is until the end and we made a deal, 100% recomend sytner select bristol. Ended up with a Chery Tiggo 7 thanks to the hardwork of Tom,

Special mentioned as well for Arriz for getting me a deal, Dan L for all the work a few days ago! And also Johnny who was very friendly and helpful on top!

Brilliant customer service. Alex R made the whole process smooth, he was incredibly helpful which is very appreciated. Thank you alex

Returned after the 5 years with our previous car we got on PCP here and the process was seamless. Mark was fantastic, supported us with the whole process of part exchange.
We also dealt with Hanan & Alex who were extremely professional and friendly. They made what could be a stressful so easy. We are delighted with our new car on HP - thank you all! Great service!

Tom was brilliant. Efficient and trustworthy.

I’d strongly urge anyone considering buying from this dealership to think twice. The service is attentive and responsive right up until you’ve paid—after that, you’re largely ignored. The “warranty” they promote offers little real value when calls and emails go unanswered.

Extremely poor after-sales service and zero accountability.

I rarely leave negative reviews, but my experience with Sytner has been so consistently bad that I feel obligated to warn others.

The Service team is unreachable. I have spent entire days repeatedly calling the Service department with no answer, no call-backs, no updates. The only possible way to get through is to ask for Sales — which strongly reinforces the impression that once they have your money, after-sales support is under-resourced and unaccountable.

If you want to get a sense of the experience, just try getting in contact with the service department/ after sales team before actually purchasing a car and you will quickly realise what you are in for.

My car has been back nine times for the same repair, with a rotating list of excuses each visit:
• Parts not available
• Wrong parts ordered
• Parts still not arrived
• The team being “too busy” to do the work

These are pre-booked appointments only to be told the car wasn’t fix. A simple phone call that morning would have saved me wasting an entire day, but again, communication doesn’t exist.

Every visit requires taking time off work and arranging lifts — real cost and inconvenience — yet there has been no ownership or accountability for repeatedly wasting my time.

Icing on the cake.. I submitted a complaint and received an automated response stating I would be contacted within 48 hours.
That never happened. No follow-up. No explanation. Nothing. It perfectly sums up the experience: promises made, then ignored.

The overall impression is that this level of service has no internal consequence, so nothing changes. If you value your time, or expect basic communication and professionalism from a premium dealership, I would think very carefully before using this service department.
(But I can’t be too harsh as they still have my car! 3 months on, to change some brake pads..!)

Really great experience with Sytner Select Bristol. Both Freya and Alex were spot on, not your typical pushy salesperson types at all. They made the whole process smooth and easy from start to finish. Can’t fault them.

Great customer service by Freya would highly recommend, amazing customer care A star

Very disappointing experience with Sytner Select Bristol. I bought a car, waited a couple of weeks for some issues to be fixed (no courtesy car available at all), went to pick up the car and paid for it, then was told there was a safety recall notice on it. Waited another 9 days to then be told the car couldn't be sold to me and was going to be withdrawn from sale.

Three other dealerships have advised that they could have sold me the same car with the safety recall notice. So either they are wrong and Sytner was right, or Sytner are wrong. Sytner should have checked this and either not put the car up for sale in the first place or sold the car to me.

I had to borrow money from a relative in order to buy another car in the meantime while I was waiting to get my money back as I had sold my previous car thinking I would be getting the car from Sytner. I incurred significant stress and inconvenience while waiting for the car, including having to hire a car for a couple of days which cost me £130.

It took another 8 days and several phone calls to get my money back, including the warranty, from Sytner.
I have written and complained twice and have had no reply to either of my letters. I wasn't going to write a bad review because I hoped this wasn't typical of Sytner's service but, as I've now written two letters and have had no acknowledgement or response to either, I wanted to share my experience.

I'm extremely disappointed to not even get an acknowledgement and won't be using Sytner again.

Buying our car from Sytner Bristol was a good experience. Henry was very helpful and helped us get a car that meets our requirements and also made the process stress free.

This has been the best car buying process I have experienced. Daniel Langley was knowledgeable, courteous and made the whole thing easier than you can imagine. I put a deposit down on Friday afternoon, took a train to Bristol, the car was ready for inspection (even better than expected), and the completion of the deal was quick and easy. Top Dealership, excellent team (thank you Daniel and Mark), I can only recommend you check them out, they might well have your next car and I can't imagine you wont be looked after.
I am loving my new car, when we upgrade our city runaround, I will surely go back :-)

Excellent customer service.
Very helpful and friendly staff.

To summarise a month of stress in one review- I travelled over 200 miles to collect a car that didn’t even have an MOT, despite being assured it would. It was suggested that I take it elsewhere for the MOT to be completed. Upon signing paperwork I was told there was only one key now as the other had to be destroyed, despite being told there were two keys during the enquiry stage. Within 24 hours, the engine management light came on. When I asked if it was safe to drive, I was told they couldn’t advise because the call was being recorded.

From that point on, the service was appalling. Emails were ignored, promised callbacks never happened, and I was passed between Bristol and Wakefield with no accountability. Once they had my money, it was clear customer care stopped.

I was left driving a faulty car for weeks because no courtesy car was available. When the car was finally inspected by Sytner MINI Sheffield (who were excellent), they found over £1,000 worth of issues—some of which should have been identified during the MOT, which Sytner Select Bristol had rushed through whilst I waited.

I rejected the vehicle, but even then the experience continued to be unacceptable. Delays in communication and refund processing left me without a car and without access to my money, causing significant stress and additional costs.

I chose this car based on previous positive experiences with Sytner Sheffield, but Sytner Select Bristol has seriously damaged my trust in the brand. I have sent a formal complaint three times and have still had absolutely no acknowledgement or response weeks later. I wasn’t going to publish a review, but the fact that I’ve been ignored so many times has encouraged me to do so.

I would strongly advise others to think carefully before buying from this dealership. Very helpful before they take your money, then ignore you as soon as you’ve parted with it. The so called ‘warranty’ isn’t worth the paper it is written on when no one will answer your calls or emails.

Alex and Alex (manager) were very friendly and helpful. They honoured my quoted trade in price and I’m happy with my new car!

Jasmine and Arris were thoroughly professional, courteous and a pleasure to deal with and I would highly recommend them.