Amazing service from the very beginning. Lloyd and OllieD. were extremely helpful and patient with us today. So passionate and dedicated. Highly recommended. We will back here again definitely. Than... See more
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Location
Switch locationRavens Way, NN3 9UD Northampton, England, GB
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We’ve been looking for a used car and ended up over at Sytner - Northampton. We worked with Justyna, she was great to work with, very professional but also friendly and warm but not too pushy or sales... See more
Company replied
BMW X3 deal went smoothly. A sales person Bradley went above and beyond with not only provided us coffees but also knockdown few hundred from the final value of the vehicle. Top man
This rating is more for one member of the team, rather than the business itself. I have bought vehicles from here a number of times in the past and have always had a great experience... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Ravens Way, NN3 9UD, Northampton, England, United Kingdom
4.7
Excellent
3K reviews
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BMW X3 deal went smoothly
BMW X3 deal went smoothly.
A sales person Bradley went above and beyond with not only provided us coffees but also knockdown few hundred from the final value of the vehicle. Top man
August 17, 2026
Unprompted review
Dan K was a delight
Dan K was a delight. He is so enthusiastic and guided us through finding my Mom’s ideal car smoothly. We had a good laugh and a great service. I will be back to get my first car here because of him.
August 17, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First time buyer
First time buyer. Showed around by Tyreke. Absolutely brilliant, very reassuring and had a great conversation . Top man 👍🏼👍🏼😎
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Rhys, for your kind words. We’re delighted to hear that Tyreke made your first buying experience so positive and reassuring. It’s great to know you enjoyed the conversation and felt well looked after throughout. Your support means a lot to us, and we hope you’re thrilled with your new purchase. Should you ever need anything in the future, we’re here to help. Thanks again for choosing Sytner Select Northampton!
I very professional and enjoyable…
I very professional and enjoyable experience. The initial representative was well informed, engaging, courteous and humerous. The administration process was good. My ony slight gripe is that there was less than alitre of diesel in the car when i received it.
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Ken, thank you very much for your kind words and positive feedback. We’re delighted to hear that your experience with our representative was both professional and enjoyable, and that the administration process met your expectations. We sincerely apologise for the oversight regarding the diesel level in the car upon collection. Your comments are greatly appreciated and help us to continually improve. We hope you enjoy your vehicle and look forward to welcoming you again in the future. Best wishes from all at Sytner Select Northampton.
Excellent customer service from Harvey…
Excellent customer service from Harvey and Alex. Such great gentlemen. Overall great experience and definitely would recommend to everyone.
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Christian, Thank you ever so much for your kind words and for taking the time to share your experience with Harvey and Alex at Sytner Select Northampton. We are delighted to hear that their excellent customer service and professionalism made your visit a positive one. It is wonderful to know you would recommend us to others. Your support truly means a lot, and we look forward to welcoming you back in the future. Kind regards, The Sytner Select Northampton Team
Dan K
Dan K , thank you for helping us to buy our cars !
You are amazing!
Happy to recommend it to my friend's!
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Anamaria, Thank you ever so much for your kind words and fantastic recommendation. Dan K is delighted to have helped you find the perfect cars, and your happiness means a great deal to us. It’s always a pleasure to provide excellent service and ensure our customers feel valued. We truly appreciate you sharing your positive experience with your friends. Wishing you many joyful journeys ahead in your new vehicles. Thank you once again for choosing Sytner Select Northampton! Best wishes, The Sytner Select Northampton Team
Louis and Liam
Louis and Liam helped me find me new car and showed great customer service!
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you, George, for your kind words. We are delighted to hear that Louis and Liam provided you with excellent customer service and helped you find your new car. It’s always a pleasure to know our team has made the car buying experience enjoyable and straightforward. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you are very happy with your new vehicle and look forward to welcoming you back in the future.
Louis and Geani have been really given…
Louis and Geani have been really given a great service today. They have made the process very simple and enjoyable.
August 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Kevin, Thank you ever so much for your kind words. We are delighted to hear that Louis and Geani provided you with a great service and made the entire process simple and enjoyable. It is always our aim to ensure every customer has a positive experience, and your feedback truly means a lot to the team. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Justyna was absolutely amazing
Justyna was absolutely amazing, she made me feel at ease and totally answered all my questions. I never felt rushed or pressured at all by herself. I found the whole team totally awesome and want to say thank you. 🙏
August 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much, Mandy, for your kind words. We are delighted to hear that Justyna made you feel at ease and took the time to answer all your questions thoroughly. It’s wonderful to know you never felt rushed or pressured. We pride ourselves on providing a friendly and supportive environment, so your feedback means a great deal to the whole team. We truly appreciate you taking the time to share your experience and for your heartfelt thanks.
Credit to a member of the team!
This rating is more for one member of the team, rather than the business itself.
I have bought vehicles from here a number of times in the past and have always had a great experience with the sales side of the team.
I had a few issues with my latest purchase and was struggling to get the service side to help me.
This is where Nicola Litchfield stepped in.
The matter was treated with urgency and in a very professional but friendly manner.
All the issues were resolved very quickly and I was kept well informed of the progress along the way.
I was so impressed that I went to meet her to say thank you in person and to put a face to the phone calls and emails.
Nicola, thank you once again for stepping in and providing a level of service that well exceeds what I was experiencing prior to your involvement, and what I was expecting.
It has been an absolute pleasure to deal with you!
August 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your kind words and for recognising Nicola’s dedication and professionalism. We are delighted to hear that she was able to assist you promptly and keep you well informed throughout. It is always our aim to provide an outstanding level of service, and we are thrilled that Nicola exceeded your expectations. Your continued trust in us means a great deal, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you again in the future.
Great service from Sam and Arunas…
Great service from Sam and Arunas really helpful.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear George, Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Select Northampton. We are delighted to hear that Sam and Arunas were so helpful and provided you with great service. Your feedback truly means a lot to us and encourages our team to continue delivering the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
Nicola Litchfield was fantastic
Nicola Litchfield was fantastic. Sorted my problem quickly, efficiently with little fuss. Five star customer service. Thank you Nicola
August 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Gary, thank you very much for your kind words. We are delighted to hear that Nicola provided you with such fantastic and efficient service. It is always our aim to resolve any issues swiftly and with minimal fuss, so it’s wonderful to know that Nicola achieved this for you. Your five-star feedback is truly appreciated, and we will be sure to pass on your thanks to her. We look forward to welcoming you back to Sytner Select Northampton in the future.
Amazing service from the very…
Amazing service from the very beginning. Lloyd and OllieD. were extremely helpful and patient with us today. So passionate and dedicated. Highly recommended. We will back here again definitely.
Thank you very much x
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Ewa, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Lloyd and OllieD provided such passionate and dedicated service throughout your visit. It’s truly rewarding to know that you felt supported and valued from the very beginning. Your kind recommendation means a great deal to us, and we very much look forward to welcoming you back to Sytner Select Northampton in the near future. Many thanks once again for your kind words. Best wishes, The Sytner Select Northampton Team
Fantastic experience trading in our car…
Fantastic experience trading in our car for a newer model. Helpful and friendly. 5 stars for Harvey and Ollie!
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you very much for your fantastic review. We’re delighted to hear that your experience trading in your car for a newer model was so positive. Harvey and Ollie will be thrilled to know their helpful and friendly approach made such a great impression. Your kind words mean a lot to the whole team here at Sytner Select Northampton. We truly appreciate you taking the time to share your experience and for awarding us five stars. Wishing you many happy miles ahead in your new car!
Bradley and Louise where great service…
Bradley and Louise where great service by all staff was really great would highly recommend Synter for when you want your next car
August 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Barry, thank you very much for your kind words. We’re delighted to hear that Bradley and Louise provided you with excellent service and that your experience with Sytner Select Northampton was so positive. Your recommendation means a great deal to us, and we’re pleased to have been able to assist you in finding your next car. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future. Best wishes from everyone here.
Like pulling teeth
Difficult to book online as calling from a land line and only option is to send an SMS or WattsApp. No direct phone number listed. No longer open on weekends to pick up car and not enough people to cover the phones if ringing later in the day once you have a direct number. Took three three times asking for email confirmation of my appointment before I finally got one. Also asked three times for a check of my wetbelt and didn’t get confirmation until I was picking my car up it needed replacing. Would have preferred the option of receiving a call to keep the car in until that work was completed instead of needing to book again. Good work from the mechanics but the processes surrounding the service side of the business need work. Asked for a quote when picking my car up on Monday for the additional work. Told I’d have it by the end of the day and Thursday now and still no quote. Will shop around as painful dealing with the processes in place. Things seems to have gone downhill from when this was a car shop. Shame as I trusted them back then. Now it seems pot luck as to whether you’ll even get your call answered. Let alone a positive response.
August 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Ben, thank you for your detailed feedback. We apologise for the difficulties you experienced with booking and communication, as well as the delays in receiving confirmation and quotes. We appreciate your compliments regarding the mechanics’ work, yet regret the frustrations caused by our service processes. Your comments about accessibility and customer experience are taken seriously, and we understand how this affected your trust. We hope any future interactions will better meet your expectations.
I bought a car from Sytner Select…
I bought a car from Sytner Select Warrington in May, and it has been one of the most stressful experiences I have ever had. The vehicle developed a gearbox/vehicle electronics fault and repeatedly went into limp mode. I spent months being passed between the Warrington and Northampton branches, with poor communication and having to constantly chase for updates myself.
Northampton initially found multiple fault codes during their own diagnostics and referred the car to a gearbox specialist. Despite extensive investigations, I was repeatedly told no fault could be found. However, when I attended Northampton to collect the vehicle after being told it was ready, a vehicle electronics fault warning appeared almost immediately after moving the car a short distance. A member of staff witnessed the warning themselves.
Although I appreciate that Northampton continued investigating the vehicle and eventually agreed to resolve the matter, the overall customer experience was extremely disappointing. The lack of communication, conflicting information, and the amount of chasing I had to do caused me unnecessary stress and anxiety over several months.
In the end, Sytner accepted the return of the vehicle and refunded my deposit, which I appreciate. However, I would not expect a customer to go through months of uncertainty to reach that outcome. I hope Sytner improves its communication and complaint handling so that other customers do not have the same experience.
July 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Customer, We sincerely apologise for the distress and frustration caused by your recent experience with us. It is disappointing to hear about the poor communication and conflicting information you encountered. Your feedback is important, and we regret the impact this has had on your confidence in our service. Thank you for recognising our eventual resolution, and we truly appreciate your patience throughout this challenging process. Kind regards, Sytner Select Northampton
Thankyou to Chris for making the…
Thankyou to Chris for making the experience in buying my new car today really easy and the test drive fun!
Everything was explained really well and the whole process was really easy !
August 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Thank you so much, Nicola, for your kind words. We’re delighted to hear that Chris made your car buying experience enjoyable and straightforward. It’s wonderful to know that everything was explained clearly and that you found the test drive fun. Your feedback means a great deal to the team here at Sytner Select Northampton. We hope you enjoy your new car and look forward to assisting you again in the future. Enjoy every mile!
Chris and Matt were great and very…
Chris and Matt were great and very helpful. Just got a brand new car and very pleased with our choice they also have a wide range of different cars to choose from with good customer service.
August 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Hina, thank you very much for your lovely review. We’re delighted to hear that Chris and Matt were so helpful and that you are pleased with your brand new car. It’s wonderful to know that our range of vehicles and customer service met your expectations. We truly appreciate you taking the time to share your experience and hope you enjoy many miles in your new car. Should you need any assistance in the future, please do not hesitate to get in touch.
Chris and Matt were great and really…
Chris and Matt were great and really made the process easy and stressless - great experience all round
August 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Northampton
Dear Michael, thank you very much for your kind words. We are delighted to hear that Chris and Matt made the process easy and stressless for you. It's wonderful to know you had a great experience all round at Sytner Select Northampton. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share it. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Best wishes from all of us.
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