Excellent service from Sytner BMW Sheffield especially Paul Whitehouse from initial enquiry to picking the car up. Paul was attentive but not pushy he spent time ensuring we got the right car for us a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This purchase went well from start to finish. every query was answered quickly and clearly, Gerrard was very good , going into every detail from initial enquiry, through the test drive , and duri... See more
Company replied
Sytner sets the benchmark for efficiency and great customer service, based on my experience. We booked our car in for a standard service. The welcome is friendly and efficient. An assigned repres... See more
Company replied
Well, for the third time in 7 years we had bought a used car from Sytners Sheffield. We keep coming back as our sales contact, Gerard Godlington always finds us the car that we want. He's a credit t... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Brightside Way, S9 2RQ, Sheffield, United Kingdom
- 0114 256 5900
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Place to get Your BMW Serviced
Had my BMW X5 50e serviced with its first two year service check and oil change, and all the work was carried out whilst I waited in the comfortable lounge area. I was kept informed of the progress and the car was washed and valeted before being returned to me, and as a bonus, the final cost was less than the estimated cost which was quite pleasing.
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Gary, Thank you for your kind words and for choosing Sytner Sheffield BMW for your X5 50e’s service. We’re delighted to hear you found the lounge comfortable and appreciated being kept informed throughout the process. It’s great to know the car was returned to you washed and valeted, and that the final cost was pleasantly less than expected. Your feedback means a lot to us, and we look forward to welcoming you back for any future servicing needs.Kindest regards, Ali Taylor
Thank you for the service
Thank you for the service, Scott. Always a pleasure
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Syed, Thank you ever so much for your kind words. It’s always a pleasure to hear that our service has met your expectations. Scott and the entire team at Sytner Sheffield BMW truly appreciate your continued support and loyalty. We strive to provide the best experience possible, and your feedback is a wonderful encouragement. Should you need any assistance in the future, please do not hesitate to get in touch. Kindest regards, Ali Taylor
Excellent service
We had a really smooth experience at Sytner Sheffield from stat to finish.
cant thank Paul Whitehurt enough for making it so easy to choose our new car.
May 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Laura, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Sheffield. We are delighted to hear that your journey from start to finish was smooth and enjoyable. Paul Whitehurt will be thrilled to know he made choosing your new car an easy and pleasant process. It’s always a pleasure to assist customers in finding the perfect vehicle. We hope you enjoy every moment with your new car. Kindest regards, Ali Taylor
Ewan at Sytner Sheffield - excellent!
Everyone at Sytner Sheffield was excellent, but a special mention must go to Ewan who consistently went above and beyond. He has been super helpful - and super patient with us and our endless ‘how do I do…?’
From an initial phone call on a Friday, arranging the paperwork over the weekend, to coming up from Kent and picking the car up on a Sunday, Ewan somehow got it all together!
What a charming, polite but also extremely capable young man!
[vehicle purchased: new X7 M60i]
May 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
DearNicholas Mayhew, We really appreciate your super feedback, thank you so much for taking the time to leave the lovely review for Ewan and the Team, Its fabulous to hear that Ewan went above and beyond to assist you in your purchase. I will certainly pass your comments on to him. We look forward to welcoming you back in the future. kindest regards, Ali Taylor - Sytner Sheffield
Friendly and informative.
June 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Mr Reckziegel, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and informative during your visit to Sytner Sheffield BMW. It is always our aim to provide a welcoming and helpful experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. Kindest regards, Ali Taylor
Came in to drop the car off to fix a…
Came in to drop the car off to fix a fault. Had to wait 25 mins before someone came out of the office to see my partner to get the keys. Had agreed to meet with someone afterwards on collection of my car to discuss changing my car. Waited again for about 15mins no one showed, so we left. The stars are for the fact the fault got fixed on the car. But the customer service was lacking.
June 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Dan, thank you for your feedback. We apologise for the delays you experienced during your visit and understand how frustrating this must have been. We are pleased to hear that the fault on your car was resolved, but we regret that our customer service did not meet your expectations. We would like to invite you to contact our Head of Business, Carl Shaw, at carlshaw@sytner.co.uk to discuss your experience further. Your satisfaction is important to us. Kindest regards, Ali Taylor
Great sales representative and company…
Great sales representative and company to deal with.
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found both our sales representative and company a pleasure to deal with. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Kindest regards, Ali Taylor
Excellent service for me and my vehicle
First time here and i was very impressed with the customer service. The staff were friendly and offered clear guidance on what was required. A very positive experience
May 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Laddie, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield BMW. We are delighted to hear that our team provided friendly and clear guidance, making your first visit a positive one. It is always our aim to offer excellent customer service, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Great service from start to finish
Great service from start to finish, highly recommended
May 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you found our service excellent from start to finish. Your recommendation means a great deal to us and motivates the entire team to maintain the highest standards. Kindest regards, Ali Taylor
Everything done very professionally.
Everything done very professionally.
May 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear James, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found everything to be carried out very professionally. It is always our aim to provide the highest standard of service to all our customers. Kindest regards, Ali Taylor
The overall service and the attention to…
The overall service and the attention to the customers needs.
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Andy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that you appreciated the overall service and the attention given to your needs. It is always our aim to provide a personalised and attentive experience for every customer. Kindest regards, Ali Taylor
Are experiennce was easy from start to…
Are experiennce was easy from start to finish would definitely recommend them Ewan and staff brilliant!
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Colin, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your journey with Sytner Sheffield BMW was straightforward from start to finish. Ewan and the entire team are thrilled to know their efforts made a positive impression. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Going above and beyond!
Connor from the start to finish was extremely professional, not only efficient but also very attentive in the details during our purchase process.
Working tirelessly to ensure we were informed and kept upto date ( even sending mails at 11:00pm)
Handover day he made the whole experience really special.
Highly recommended and leaving 2 satisfied customers and a dog called Fitzy 🐶
Best Ana Andy and 🐶
May 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, Ana, Andy and Fitzy, for your wonderful review. We’re delighted to hear that Connor provided such a professional and attentive service throughout your purchase. It’s fantastic that he went above and beyond to keep you informed, even late into the evening, and made handover day truly special. Your recommendation means a great deal to us. We hope you all enjoy many happy journeys in your new BMW. Kindest regards, Ali Taylor
Sytner Jaguar Land Rover…
Took my car to Sytner Jaguar Land Rover in Huddersfield to be repaired after it was delivered faulty from another dealer, Anya was very helpful in getting me a dealt with as quickly as possible, knew exactly what needed to be done, communicated with me, and was even able to get me in sooner as a previous job changed.
May 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you, William, for your kind words and for taking the time to share your experience. We’re delighted to hear that Anya was able to assist you promptly and communicate clearly throughout the process. It’s great to know that your repair was handled efficiently and that we could accommodate you sooner than expected. Kindest regards, Ali Taylor
Scratched paintwork sorted immediately
Popped by for advice on scratched paintwork. Reasonable quote given and fixed there and then.
Great service all round.
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Rob, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our quote reasonable and that the repair was completed promptly to your satisfaction. Kindest regards, Ali Taylor
Liked the drop off procedure but seemed…
Liked the drop off procedure but seemed to be waiting ages for my car collection.
Happy with the service and MOT carried out and of course appreciated the car wash and valet.
May 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you for your thoughtful review. We’re pleased to hear you were happy with the service and MOT carried out, as well as the car wash and valet. We do apologise for the wait during your car collection and appreciate your patience. Your feedback is valuable to us, and we’re glad the drop-off procedure met your expectations. Kindest regards, Ali Taylor
Excellent every time
As usual the people at Sytner are excellent I have recently ordered a new car and it had been a pleasure to deal with them. I am kept informed of the progress of the car and the attention to detail is second to none they could not be more helpful. In particular the salesperson Sam Keyworth is such a pleasure to deal with and gives us his full attention and is always happy to answer any questions we have.
May 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Pauline, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield BMW. We are delighted to hear that Sam and the team provided you with excellent service and kept you well informed throughout your car order. Kindest regards, Ali Taylor
Lovely customer service
Lovely customer service, bright & airy showroom, staff couldn't do enough to help , my dusty little mini came back to me looking & smelling brand new all complementary the staff were wonderful & never pushy. Thank you .
May 1, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Deborah, Thank you ever so much for your kind words. We’re delighted to hear you enjoyed our bright and airy showroom and that our team were so helpful throughout your visit. It’s wonderful to know your MINI was returned looking and smelling brand new, all complimentary. Your appreciation means a great deal to us, and we’re thrilled our staff made your experience so pleasant without being pushy. Kindest regards, Ali Taylor
I would like to say that Scott Walker…
I would like to say that Scott Walker is a true professional and a gentleman, he is my go to when I need to sort anything with my servicing he provides me with a great service. Thanks again Scott. And of course thank you Andy
May 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Thank you very much for your kind words, Keith. We are delighted to hear that Scott Walker has consistently provided you with excellent service and support for your servicing needs. It’s wonderful to know that he has earned your trust and remains your go-to person. We will be sure to pass on your thanks to both Scott and Andy. Your continued loyalty is greatly appreciated, and we look forward to assisting you again in the future. Thank you once again for your lovely feedback. Kindest regards, Ali Taylor
BMW Sales
The specific engagement from the BMW Rep (Dave Smith) was and is exceptional. He understands the needs of the customer and tailors his support accordingly.
April 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Sheffield BMW
Dear Steven, Thank you very much for your kind words regarding your experience with Dave Smith at Sytner Sheffield BMW. We are delighted to hear that Dave’s exceptional understanding of your needs and personalised support made a positive impression. It is always our aim to provide tailored and attentive service to every customer. Kindest regards, Ali Taylor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.