From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... See more
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Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... See more
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Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... See more
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Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.9
Great
240 reviews
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Attached: Text of the complaint I made today
Attached: Text of the complaint I made today:
I am writing to formally lodge a complaint regarding the service carried out on my vehicle today, April 27th, 2026, at your Sytner Wolverhampton dealership.
Upon collecting my car, I discovered two unacceptable issues that demonstrate a significant lack of professional diligence and quality control:
1. Failure to Reset Service Indicator: Despite the vehicle supposedly undergoing a brake fluid service, the "Brake fluid" notification remains active on the dashboard. This raises serious concerns as to whether the fluid was actually replaced or if the mandatory service protocol was simply ignored.
2. Interior Negligence (OBD/Bonnet Release Cover): I found the protective cover for the diagnostic port/bonnet release area detached and left on the passenger’s floor mat. Leaving the vehicle’s interior in this state, with components exposed and parts lying on the floor, is far below the premium standard expected from a BMW retailer.
As a BMW customer, I expect a high level of precision and care. Consequently, I request:
● Written confirmation and proof that the brake fluid replacement was physically performed.
● An immediate appointment to correctly reset the onboard service computer and properly
reinstall the interior trim.
● An explanation for these oversights and a gesture of goodwill to compensate for the
inconvenience and the time required to rectify your errors.
I have attached photographs documenting the state in which the car was returned to me. I look forward to your immediate response to resolve this matter.
April 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Ms Tovar Figueroa, We sincerely apologise for the issues you have experienced following your recent visit to Sytner Wolverhampton. Your concerns regarding the brake fluid service and the interior condition are taken very seriously. Our Customer Service Manager Sam Keeling will contact you today to discuss the above items. Kind regards, Chat Shoker. Head of Business
Great experience
Great experience. Ashley Raju was fantastic to deal with from start to finish and went above and beyond to help in finding the right car
April 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Dan. It’s wonderful to know that he went above and beyond to help you find the right car. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Wolverhampton BMW. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
Would definitely recommend.
We were looked after by a lovely young man, Sam Hole, who was very knowledgeable and really helpful, and gave us great advice about the vehicles we should look at. We never felt rushed, and nothing was too much trouble for him. Excellent customer service, as we previously experienced from BMW Wolverhampton between 2019 and 2023.
April 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Alan, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Sam provided you with knowledgeable and helpful advice, making you feel comfortable throughout your visit. It’s wonderful to know that our commitment to excellent customer service has been consistent over the years. Your continued support means a great deal to us, and we look forward to welcoming you back to BMW Wolverhampton in the future. Best wishes, The Sytner Wolverhampton BMW Team
Empathy and understanding from Service…
Empathy and understanding from Service Dept.
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Michael, Thank you for your kind words.It is always our aim to provide a supportive and reassuring experience for all our customers. Your positive feedback truly means a lot to the team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best regards, Sytner Wolverhampton BMW Team
Rosie was really lovely and very…
Rosie was really lovely and very attentive. She made things far easier by informing us of timings etc...
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for your kind words. We are delighted to hear that Rosie provided such attentive and helpful service throughout your experience. It’s wonderful to know that her clear communication made the process easier for you. Your feedback is greatly appreciated and serves as a lovely encouragement to the whole team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
The staff were ready to great me at the…
The staff were ready to great me at the door as soon as I arrived. They were warm and friendly and I was offered to take a seat and have coffee. My courtesy car was waiting for me and paperwork work was completed with efficiency. The whole experience was amazing. Thank you BMW
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Diane, Thank you very much for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. It’s wonderful to know the courtesy car and efficient paperwork contributed to a seamless visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Couldn't fault the service,
Couldn't fault the service,
Explained all the way through and was efficient and well informed .
I like the new layout inside aswell its more relaxed and inviting
April 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Benjamin, Thank you very much for your kind words and positive feedback. It’s also great to know you appreciate the new layout inside the showroom, designed to create a more relaxed and inviting atmosphere. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Really enjoyed my visit to Sytner BMW
Really enjoyed my visit to Sytner BMW, the new showroom is excellent and the staff were great. Big shout out to Christian for taking the time to answer all my questions and for making my visit feel special, above and beyond.
Many thanks
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Ray, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. We are delighted to hear that you enjoyed the new showroom and that Christian was able to provide such attentive and helpful service. It’s wonderful to know your visit felt special and that we could go above and beyond your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Drivers Airbag Recall / Service
Managed to get an appointment to suit me without leaving the vehicle all day.
I was pleased it was completed in the 2hr time slot and washed/ hoovered as well. However upon checking the service report claiming the washers were weak ( no water)! Also indicated the horn was inoperable (horn was working fine)! Drivers airbag was replaced so all good. No video received.
April 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear P K, thank you for your feedback. We apologise for any confusion caused by the service report regarding the washers and horn. It’s good to know the driver’s airbag replacement was successful. We appreciate you taking the time to share your experience and hope to provide an even better service on your next visit. Kind regards, Sytner Wolverhampton BMW.
Jake and Dominic really went the extra…
Jake and Dominic really went the extra mile to get the right deal for me and then followed this up with making sure everything went smoothly on my change over day.
April 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Chris, Thank you for your kind words. It’s always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Amazing service from the sales team and…
Amazing service from the sales team and especially Ashley. Highly recommended!
April 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Gareth, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley and the sales team provided you with amazing service. Your recommendation means a great deal to us and serves as a wonderful encouragement to the entire team. It was a pleasure assisting you, and we hope you continue to enjoy your BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Corner cutting means will go elsewhere in future
Previously booked car service with replacement provided 4 weeks in advance
Showed on day and site had appointment in system
Rebooked for week later with no replacement car and dropped of 9.30?am
Care needed 2 new tires so I had leave my car another day appalling service
Car not cleaned internally will take my business elsewhere in future given your corner cutting in
Not able to spare parts on the same day
Cutting back on car cleaning
April 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Paul, We apologise for the disappointing experience you have described regarding your recent service appointment. It is certainly not the standard we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your concerns further and better understand how we may assist you. Kind regards, Sytner Wolverhampton BMW
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Lynn, Thank you for your kind words and for taking the time to leave us a 5-star review. Your positive feedback is greatly appreciated and motivates us to continue delivering the best possible experience. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Really good communication and very…
Really good communication and very helpful in keeping us mobile while our car was in the workshop. Thanks
March 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Dave, Thank you for your kind words. We’re delighted to hear that our communication met your expectations and that we were able to assist in keeping you mobile while your car was in the workshop. It’s always our aim to provide a seamless and supportive experience for our customers. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Amazing customer service
Amazing customer service. Rosie organised an office space to allow me to work while I waited. Unfortunately the original problem couldn’t be resolved and a new issue presented itself, one that I had been unaware of. She liaised with the techs and organised a courtesy car for me while the issue was resolved. Always great service, even when the unexpected presents itself.
March 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Ian, Thank you very much for your kind words and for recognising Rosie’s efforts. We’re delighted to hear that despite the unexpected issues, you felt well supported and comfortable during your visit. It’s always our aim to provide excellent service and ensure our customers’ needs are met, even when challenges arise. Your feedback is greatly appreciated and motivates the whole team to continue delivering the high standards you experienced. We look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
Review of BMW 3 Series - Purchase
We had an excellent experience purchasing our BMW from James at Sytner Wolverhampton. From start to finish, he was professional, knowledgeable, and genuinely helpful without ever being pushy.
James made the whole process smooth and straightforward. He took the time to clearly explain everything, answered all our questions with confidence, and ensured we were comfortable at every stage. His attention to detail and customer care really stood out, especially during handover, where everything was well-prepared and efficiently handled.
What impressed us most was his approach. He was approachable, honest, and clearly takes pride in delivering a high level of service. It made what can sometimes be a stressful process feel easy and enjoyable.
Overall, a great experience and a credit to Sytner. We would highly recommend James to anyone looking to purchase a BMW.
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you, Amrik, for your kind and thoughtful review. We are delighted to hear that James provided such a professional and approachable service throughout your BMW purchase. Your recommendation means a great deal to us, and we’re pleased that James was able to make your experience a memorable one. Kind Regards, Chat Shoker.Head of Business
I always have a wonderful experience at…
I always have a wonderful experience at Synter the staff are amazing
March 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Jonathan, Thank you ever so much for your kind words. It is truly rewarding to know our staff’s efforts are appreciated. Your continued support means a great deal to us, and we look forward to welcoming you back again soon. Kind Regards, Chat Shoker. Head of Business
It is the warmth
It is the warmth, support, and generosity of employees that cultivate a sense of belonging and make individuals feel genuinely welcome. This human element transcends superficial amenities, creating a lasting impression and fostering positive experiences. The attentiveness and willingness to assist, coupled with acts of generosity, transform a mere transaction into a meaningful interaction, leaving a profound impact on me.
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Milton, Thank you ever so much for your thoughtful and kind words. We are truly delighted to hear that the warmth, support, and generosity of our team made you feel so welcome and valued. It is wonderful to know that these human connections have left a lasting impression and transformed your experience into something meaningful. Your feedback is greatly appreciated and serves as a wonderful reminder of the importance of genuine care in all we do. Kind regards, Sytner Wolverhampton BMW
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Michelle, Thank you very much for your kind words. We are delighted to hear that Rosie provided you with a friendly, welcoming, and helpful experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and will be shared with Rosie and the team. We hope to have the pleasure of assisting you again in the future. Best wishes, The Sytner Wolverhampton BMW Team
Process improvements
The car was not cleaned to good condition when collecting. Plus the process between organising a warranty company to pay BMW on the works carried out was complicated. The transition between the two companies was not clear and felt difficult for the customer as I was having to facilitate conversations between the two, to enable me to get my car back on time. Felt refereeing between the too. Not good experience
March 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Charan, Thank you for your feedback. We apologise that the car was not cleaned to the standard you expected and that the warranty process caused confusion and inconvenience. We appreciate how frustrating it must have been to manage communications between the two companies. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns. Kind regards, Sytner Wolverhampton BMW
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