Sytner Group Reviews 

Proximity to home and the ability to wait whilst work is completed. Friendly staff, great customer service, work completed on time and a great wash and vacuum. What's not to like

Very friendly and helpful place to visit. Lots of options and a variety of vehicles.
Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They answered any questions we had with confidence and showed an abundance of knowledge. Would highly recommend Sytner select Bristol.

Friendly and professional staff. Dealt with my service and MOT speedily whilst I waited.
All the coffee you can drink.

A thorough check of the car with a video to show the faults. Excellent communication and a professional service.

We were made to feel very welcome, Lindon Rimmer was very helpful and very patient explaining everything in the car and adding our phones he made the process very easy for two clueless tech pensioners.🤣

Great customer service from the reception staff to Simon in used car sales. Looked after really well with nothing too much trouble. Simon spent over 5 hours with us, making sure we test drove cars until we found the model to fit all our needs. Would highly recommend

Friendly staff, amazing refreshments of great choice, prompt service, good communication.

Fantastic experience from when drop your car off being met by 2 excellent members of staff at the desk who meet & greet in a warm, professional manner to the constant updates & calls during the day with everything finished ahead of schedule. It’s a pleasure to bring the car in & a flagship dealership with regards to servicing.

My recent experience with Audi has been deeply unsatisfactory and raises serious concerns about the standard of service, communication, and accountability within the dealership.
Despite multiple follow up emails, Audi has failed to provide the V5 or even confirm whether it was sent to DVLA. This is a basic legal requirement, and the continued delay exposes me to potential penalties should any traffic fines be issued and the notice not reach me in time. The lack of clarity and urgency on such an essential document is unacceptable.
Several service and quality issues also remain unresolved:
• Bumper paintwork — I was assured that a full respray would be carried out. Instead, only a small blob of paint was applied, which is not consistent with Audi’s stated standards of workmanship.
• Battery health check report — This report was part of the agreed handover, yet it has still not been provided.
• Stone chip damage — A chip appeared on the bumper that was not present prior to Audi handling the vehicle.
• Clipping noise from the nearside wheels — A mechanical issue has developed which I now need to raise with Service. I expect this to be addressed under warranty.
I formally escalated these matters to Audi management, clearly outlining each concern and requesting a structured response. No reply was received. The absence of any acknowledgement or action demonstrates a concerning disregard for customer issues and a failure to uphold the level of service expected from a premium brand.
Overall, my experience has been defined by poor communication, inadequate workmanship, missing documentation, and a complete lack of follow‑through from management. This falls significantly short of the standards Audi claims to represent.
Audi must urgently review its customer care processes and take responsibility for the issues raised. Customers deserve better than silence and unresolved problems.

Excellent service from BMW Sytner Luton. The whole experience was professional, smooth and stress-free from start to finish. The team were very helpful, friendly and kept me updated regarding my vehicle whenever i give them a call.

Made the PX process easy, explained the PCP very well, friendly team

Fantastic service throughout, good communication, responsive and knowledgable. Would certainly return.

Charisma and Tasmina were so welcoming and great assistance from the minute I stepped in.

My car an A180 was booked in for a steering software upgrade at your Newcastle premises. This was completed with no issues. I asked for a valuation for my car, this is when things went awry. The sales person could not accept that i did not want HP or a PCP for my potential purchase of your stock vehicle AO22YZH an EQA260 . My car was stated to be very well kept, low mileage (34,000) but supposedly had potential paint issues, which it does not have. A Mercedes paint problem NOT visible on my car. Next the value given was £8000 and curtly followed by "and not a penny more". I had been offered £12000 and £11600 respectfully by 2 independent garages within 2 weeks of my visit. It had taken nearly an hour to reach the low offered price, their profit margins being far less than yours i am sure. Your slogan being "we want your Mercedes" did not hold true. I declined this offer and angrily left your premises. The experience being both condescending and derisory. Your products may be excellent, the salesperson less so. i would have given a zero star rating if it were possible.

Ivin is a top salesman should definitely be promoted also thank u Jon

Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that could have been avoided. When the car was eventually handed back at 5pm it had not been washed as promised.
A £50 reduction in the invoice was given so credit to Sytner for acknowledging customers time is important. Regarding the car wash, don’t offer something that will not be given.

Have dealt with Sytner over the past 12 years. On this occasion I sold a car to them, The process was managed professionally and competently throughout by James Courtney and his colleagues with a fair price given.

Excellent customer service with great communication during Mot and car condition check.

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery with crocodile clips is rediculous in this day and age. I complained, Paul did not blink an eye and achieved a feat I would have said was impossible, he managed to sell me a Bentaga Speed in place of the continental. Hats off to Paul