Tailormade Moves Reviews 

489
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the incredibly professional, kind, and supportive staff who expertly guide both property buyers and sellers through every single step with remarkable efficiency. Many people deeply appreciate receiving regular updates, helpful advice, and consistently clear communication, which successfully makes property transactions completely stress-free and straightforward. Some reviewers were not happy with the communication standards, noting that the overall process could sometimes feel a bit reactive rather than proactive. Furthermore, a few customers mentioned that early stages were quite slow and that responses to raised concerns occasionally felt somewhat defensive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting an exceptionally friendly, professional, and... See more

Service

Reviewers mention positive feedback about service, noting it is professional, efficient, and stress-free from... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being organised,... See more

Response time

Reviewers highlight positive aspects of response time, reporting consistently rapid feedback and prompt... See more

User experience

Consumers find user experience to be largely positive, highlighting smooth processes and helpful staff like a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during c... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied

Rated 5 out of 5 stars

Everyone we have dealt with at Tailormade has been absolutely amazing. Super responsive to questions and kept updated throughout the whole house selling journey. Louise was so professional and support... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(489)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Terrific service!!!

Very smooth process from start to finish with extremely friendly and helpful staff. A lovely touch of a housewarming card and gifts. Cannot fault in any way, would highly recommend!

December 13, 2024
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Reply from Tailormade Moves

Thanks for the lovely review. Emma and the TMM team x

Rated 5 out of 5 stars

Fantastic team

Fantastic team. Cannot recommend highly enough. We were kept in to loop every step of the way and the team were so professional.

December 16, 2024
Unprompted review
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Reply from Tailormade Moves

Thanks for the great review. Emma and the TMM team x

Rated 5 out of 5 stars

Professional and friendly service

Louise and staff made everything very straightforward, gave great advice and ensured everything went smoothly. Will be delighted to use Tailor Made Moves in the future.

November 20, 2024
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Reply from Tailormade Moves

Thank you so much Linda for the lovely review, so grateful! It was so lovely meeting you and your mum and delighted it went through so quickly (has to be record!). All the very best. Louise

Rated 5 out of 5 stars

Letting team and Sales team …

I was a client with the letting team and the sales team - my experience with both was fantastic. Great advice, friendly staff, they made everything easy. Would highly recommend to anybody looking for a letting agent or selling agent.

November 7, 2024
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Reply from Tailormade Moves

Thank you Sara for your kind review. We are delighted to hear that you were pleased with the services from Sales team and our Rental team. It has been such a pleasure.

Rated 5 out of 5 stars

Very professional and efficient service

Louise, Amanda and all the team at Tailormade moves were really efficient and proactive in the sale of our flat. They always communicated promptly and kept us updated on progress. We chose them because they had been the estate agents marketing the property when we bought it and we had been impressed with their service. Would recommend Tailormade moves.

October 21, 2024
Unprompted review
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Reply from Tailormade Moves

Thank you so much Heather for the lovely review, it means so much! It was a pleasure dealing with you in the purchase and sale! All the very best; Louise, Amanda and all at TMM x

Rated 5 out of 5 stars

Everyone we had dealings with were so…

Everyone we had dealings with were so lovely and nothing was too much trouble, absolutely excellent service would recommend selling your house with tailor made moves,Louise is so good ❤️

November 7, 2024
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Reply from Tailormade Moves

Thank you both so much for being so lovely! The flowers are incredible and far too much! Hope you are all in and settled for Christmas. Love and best wishes – Lou x

Rated 5 out of 5 stars

Stress free selling

Louise and the rest of the Tailormade Moves team made selling our house as easy as possible. They took the stress out of the process and everything was done really quickly and efficiently. We will definitely use them again and recommend them to anyone else selling or buying

November 13, 2024
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Reply from Tailormade Moves

Thank you so much Tom and Alba! It was such a pleasure getting to sell your lovely home! So excited for you all in your next chapter! Thank you again for the vino! Lou x

Rated 5 out of 5 stars

Excellent Service!

The whole team at Tailormade Moves made selling my house so much easier! The staff were so friendly and helpful and were always ready to answer my questions. They kept me well informed throughout the whole process.

November 13, 2024
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Reply from Tailormade Moves

Joan, thank you for your lovely review, we were delighted to sell your property and achieve a price you were delighted with.

Rated 5 out of 5 stars

Fantastic Service & People

I’ve dealt with Tailormade Moves now since 2015…..From looking after my rental property to eventually selling it for me 9 years later they have alway been helpful, professional and friendly. I honestly could not recommend them more, they are a brilliant team and absolutely know the job inside out. If you are looking to rent or sell a property in Inverness or the surrounding area or are a tenant looking for a house to live in look no further……they are absolutely the best at what they do.

November 7, 2024
Rated 5 out of 5 stars

Great from the outset

From the very outset, Tailormade Moves have been incredibly helpful and supported us not only with the purchase of our new house; which was on the market through themselves, but also the sale of our own property.

I would not hesitate to suggest their services to anyone who was looking to sell their property in the Inverness area.

October 18, 2024
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Reply from Tailormade Moves

Thank you so much for the lovely review! We wish you all the happiness in your new home! Emma x

Rated 5 out of 5 stars

Easy transaction

Emma made things a lot easier for us to sell our house, with less stress and anxiety. She is a very positive cheerful person with lots of experience of the local market. She listened to our concerns and altered the marketing when we asked her to. The solicitor she recommended was also excellent.

October 18, 2024
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Reply from Tailormade Moves

Thank you so much for the lovely review! Emma x

Rated 5 out of 5 stars

Thank you to everyone at Tailormade Moves

Thank you to everyone at Tailormade Moves with our recent move into our new rental property, with a special thanks to Joel and Rachel.

Joel you have been extremely helpful and kept us informed from the beginning of our house hunt journey and we are happy to say that we are settled now.

October 11, 2024
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Reply from Tailormade Moves

Thank you for your lovely review, we are glad you have settled into your new home!

Rated 5 out of 5 stars

Great service

Great service. Thank you

October 15, 2024
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Reply from Tailormade Moves

Thank you so much, congratulations again! Emma and the team

Rated 5 out of 5 stars

Excellent service from a fantastic…

Excellent service from a fantastic team. Our own solicitor was not great and I learned more information about my house sale and purchase from Karine and her team than I did from my own solicitor. Nothing was too much trouble for them and always helpful and pleasant. When my husband and I picked up the keys to our new home, we also received a goodie bag from Karine and team. Would highly recommend.

October 9, 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, delighted to find you your new home and wishing you all the best! Karine and the team

Rated 5 out of 5 stars

Very professional

Very professional. Communication excellent. Wouldn’t hesitate to recommend Karine and her team.

October 9, 2024
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Reply from Tailormade Moves

Thank you so much, best of luck with everything going forward! Karine and the team

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